Job Description Are you eager to Make It Happen at Mondelēz International and contribute to our mission to Lead the Future of Snacking? We are embarking on an exciting multi-year transformation journey to bolster our digital core by implementing O9 planning and SAP S4HANA systems. Join our central team as a Change Management Specialist and play a pivotal role in supporting our senior Change Managers to ensure these critical initiatives are adopted and sustained across our global operations. We are seeking a proactive and detail-oriented professional to join our Change Management Office as a Change Management Specialist. In this role, you will be an integral part of our central change management team, providing essential support to senior Change Managers in delivering change, training, and communication deliverables for our large-scale digital transformation programs. How you will contribute You will: - Assist senior Change Managers in the development and execution of change management plans and strategies. - Support the creation of impactful communications materials, including drafting messages, presentations, newsletters, and coordinating their distribution across various channels. - Coordinate the logistics for training sessions, workshops, and stakeholder engagement events, ensuring smooth execution. - Help maintain and organize change management documentation, trackers, and project repositories to ensure information is current and accessible. - Contribute to change impact analysis by gathering relevant data and preparing summary reports. - Collaborate with various project teams, vendors, and internal stakeholders to facilitate seamless change implementation activities. - Support the monitoring and reporting of change adoption metrics by compiling data and assisting in the preparation of progress updates. - Assist in preparing presentations and materials for key stakeholder meetings. What you will bring - A desire to build your career in change management and accelerate your impact with experience and knowledge in: - 5-8 years of experience in project support, communications, human resources, or an entry-level management role. - Strong organizational skills with an ability to manage multiple tasks, prioritize effectively, and meet deadlines. - Excellent written and verbal communication skills; ability to articulate information clearly and concisely to diverse audiences. - Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint) is essential. - A proactive, detail-oriented approach with a strong eagerness to learn and contribute to complex global projects. - Ability to work effectively and collaboratively in a fast-paced, team-oriented global environment. - An interest in digital transformation, technology adoption, and enterprise systems (e.g., ERP systems like SAP S4HANA or planning systems like O9). More about this role We are looking for someone who is: - Highly organized and adept at managing administrative and coordination tasks to support project success. - Eager to learn and grow their expertise within the field of change management in a dynamic, global organization. - A collaborative team player with excellent interpersonal skills, capable of building effective working relationships. Education / Certifications: - Bachelor's degree in Business Administration, Communications, Human Resources, Organizational Development, or a related field. - No specific change management certifications are required, but a keen interest in change management methodologies and principles is a significant plus. - Travel requirements: Minimal travel - Work schedule: Hybrid - Location: Kuala Lumpur No Relocation support available Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Change Management Business Capability

Role Description The Quality Management Manager will monitor and support the health plan quality improvement initiatives with particular emphasis on HEDIS, NCQA, and State Performance measures. You'll act as a voice for our members, guiding the development of comprehensive care plans that will help others live healthier lives. You’ll enjoy the flexibility to work remotely if you are located in Pennsylvania as you take on some tough challenges. This position is remote with up to 10% travel within the PA market. - Oversee the implementation of plan’s quality improvement program (QAPI) - Work to coordinate the work with the clinical, operations, and network teams to improve HEDIS and NCQA performance and to close gaps in care - Manage Quality work plan programs and activities - Collaborate across local and national business segments to achieve goals and targets - Develop and maintain positive relationships with external state organizations within the scope of Quality Management - Continuously monitor HEDIS, NCQA, and state performance measure results and adjust programs to ensure targeted goals - Support Performance Improvement Projects, accreditation, and regulatory audits as needed - Develop and mentor quality department staff - Oversee quality quarterly review meetings with state partners - Serve as panelist for grievance and appeal hearings Qualifications - RN License in the state of Pennsylvania - 2+ years of experience with HEDIS and NCQA - this includes PIP and quality improvement project experience - 1+ years of leadership/management experience (e.g., Review work of others, serve as an expert in their field, serve as a mentor and leader, lead functional or segment teams or projects, motivate and inspire team members) - Experience with outside audit organizations such as External Quality Review Organizations (EQROs) - Experience with managed care and insurance industry - Experience in writing reports and analyzing performance data - Experience creating detailed reports and project management - Reside in PA Preferred Qualifications - 2+ years demonstrated Management experience with responsibility for team performance management - Quality improvement experience within a health plan - CPHQ Certification - Experience with excel (working with pivot tables) and creating PPT presentations - Medicaid experience - Clinical experience / background - Change management experience and demonstrated skills - Proven ability to make independent decisions - Proven ability to complete various deliverables utilizing scholarly writing and AI technology Requirements - All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Salary Information The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Provide operational leadership for facilities services in an assigned territory. • Manage the complete work order lifecycle—from dispatch through invoicing and closeout. • Support a 24/7 service delivery environment coordinating service requests. • Develop strong customer relationships and manage vendor performance. • Evaluate subcontractor proposals and recommendations for appropriate repair solutions.

• Retain revenue • Establish trusted advisor status with decision makers and stakeholders • Show ownership and urgency in the completion of action items • Seek customer feedback to improve the customer experience • Drive customer engagement and utilization • Support the customer’s strategic projects • Analyze account and solution performance to recommend changes to support dealership goals and lead to greater return on investment for the customer • Host utilization sessions (remote/onsite) to improve the use of the solution, employee satisfaction, and financial impact • Educate and leverage the use of enhancements • Assist in creating training course and educational materials • Promote the value of the solution • Share best practices being utilized for solutions • Assist with Onboarding as required • Grow revenue • Understand the dealership’s goals and outstanding projects • Understand the competitive solutions being utilized and the pros/cons of those solutions as well as the pricing and term remaining if the customer is not satisfied with the current solution • Keep the customer informed of DealerBuilt’s vision and solution portfolio • Uncover opportunities for additional DealerBuilt solutions to be utilized by partnering with sales to win that business • Demonstrate the value of the solution if requested