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Civica US logo
Civica US

We're a global company building smart software that helps improve public services

Product Manager

Product ManagerProduct ManagerFull TimeRemoteSeniorTeam 51-200Since 2023H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

11 days ago

Salary

$115K - $140K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Product Manager

Civica US

• Experience delivering AI-powered product features and working within teams that leverage AI-assisted development (e.g. LLM tooling, automation) to improve delivery and product outcomes • Strong AI fluency, including a practical understanding of machine learning, generative AI, and data-driven product design • Experience partnering with engineering teams building AI/ML-powered solutions • Understanding of core AI concepts (e.g. model performance, accuracy, bias, and limitations) and their impact on product design and user experience • Develop and maintain a deep understanding of customer needs, market trends, and business goals • Work closely with various stakeholders across multiple time-zones in engineering, design, marketing, commercial, and customer success • Conduct customer interviews, surveys, and market research • Define and prioritize product requirements • Oversee the entire product development lifecycle • Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery • Together with the Technical Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations • Collaborate with engineering and design teams to shape solutions that are scalable, feasible, and aligned to customer and business needs • Drive prioritization, trade-offs, and decision-making across stakeholders • Plan and execute successful product launches • Analyze data and metrics to measure performance • Use data and metrics to inform product strategy and continuous improvement • Foster strong documentation, knowledge sharing, and clear product communication

Job Requirements

  • Demonstrated experience as a Product Manager, working in a modern software or product-led organization
  • Proven ability to prioritize features and requirements based on customer needs, business goals, and technical considerations
  • Strong customer focus, with a continuous drive to understand user needs, pain points, and opportunities to deliver value
  • Strong analytical skills, with the ability to use data and insights to inform product decisions and measure performance
  • Experience working collaboratively with cross-functional teams, including engineering, design, marketing, commercial, and customer success
  • Ability to adapt to changing market conditions, customer needs, and business priorities
  • Strong problem-solving skills, balancing customer, business, and technical trade-offs
  • Familiarity with Agile ways of working, collaborating closely with engineering teams to deliver value iteratively
  • Experience building and maintaining relationships with third-party partners and vendors, enabling integrations and ecosystem growth
  • Understanding of integration patterns (e.g. APIs, webhooks, data exchange) to support connected product ecosystems
  • Act as a subject matter expert in North American regulatory and compliance requirements (e.g. data privacy, security legislation such as the Patriot Act)
  • Represent the product at industry conferences and roadshows, supporting market engagement, customer insight, and commercial opportunities

Benefits

  • Medical, Dental & Vision Coverage with competitive employer contributions and access to flexible plan options, including Health Savings Account (HSA) eligible plans
  • Employer funded Short Term Disability and shared cost Long Term Disability coverage
  • Company paid Life Insurance with optional voluntary life coverage
  • 401(k) Retirement Plan with a generous employer match of up to 50% on employee contributions (up to 6%)
  • Paid Time Off (PTO) that increases with tenure, plus company observed holidays
  • Make a difference in your community through Civica’s Days of Difference—enjoy up to three (3) paid days off each year to volunteer and give back
  • Enjoy a balanced work life experience that recognizes achievements, celebrates success, and creates opportunities for connection, career growth, and employee engagement

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