Civica US

• ABM ownership: Own end to end account based marketing execution using Demandbase, covering account selection, intent data activation, and engagement tracking across 1:1, 1:few, and 1:many tiers. • Target account planning: Build and maintain target account lists in collaboration with sales and marketing business partners, incorporating firmographic data, intent signals, and pipeline stage. • Campaign orchestration: Design and orchestrate multi channel ABM campaigns aligned to Civica’s four commercial motions, Close Now, Fill the Pipeline, Retain and Protect, and Build for the Future. • Platform ownership: Act as the primary internal owner of the Demandbase platform, including onboarding, adoption, and ongoing optimisation across regional teams. • Programmatic and display advertising: Plan and execute programmatic and display advertising campaigns in support of ABM target accounts, working with the Paid Media and Social Manager on audience targeting, creative trafficking, and budget allocation. • Marketing automation support: Support the build and execution of automated campaigns and nurture workflows within Salesforce Marketing Cloud, working alongside RevOps and data infrastructure teams. • Reporting: Provide regular reporting on ABM engagement, account penetration, and programmatic and display campaign performance to marketing and sales stakeholders.

• Experience delivering AI-powered product features and working within teams that leverage AI-assisted development (e.g. LLM tooling, automation) to improve delivery and product outcomes • Strong AI fluency, including a practical understanding of machine learning, generative AI, and data-driven product design • Experience partnering with engineering teams building AI/ML-powered solutions • Understanding of core AI concepts (e.g. model performance, accuracy, bias, and limitations) and their impact on product design and user experience • Develop and maintain a deep understanding of customer needs, market trends, and business goals • Work closely with various stakeholders across multiple time-zones in engineering, design, marketing, commercial, and customer success • Conduct customer interviews, surveys, and market research • Define and prioritize product requirements • Oversee the entire product development lifecycle • Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery • Together with the Technical Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations • Collaborate with engineering and design teams to shape solutions that are scalable, feasible, and aligned to customer and business needs • Drive prioritization, trade-offs, and decision-making across stakeholders • Plan and execute successful product launches • Analyze data and metrics to measure performance • Use data and metrics to inform product strategy and continuous improvement • Foster strong documentation, knowledge sharing, and clear product communication

• Contribute to the strategy and direction of travel for the Civica Pensions product set. • Socialise the pensions product direction of travel with stakeholders and customers. • Prioritise the pensions enhancements (Software & regulatory change) in line with market and business priorities. • Develop and maintain a deep understanding of customer needs, market trends, and business goals to define and refine the product roadmap. • Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development and launch. • Conduct customer interviews, surveys, and market research to gather feedback and insights that inform product decisions. • Hands-on approach to defining and prioritising product requirements to guide the engineering process. • Oversee the entire product development lifecycle, from concept to launch, ensuring timely and successful delivery of product features and releases. • Plan and execute successful product launches collaborating closely with Product Marketing team, including developing launch plans, positioning, and messaging. • Analyse data and metrics to measure product performance, identify areas for improvement, and make informed data-driven product decisions. • Champion a strong culture of knowledge sharing and product decision and design documentation.

• Define and evolve product engineering practices, tooling, and shared application architecture patterns. • Lead technical discovery, prototyping, and architectural alignment across teams contributing to our new platform. • Provide hands-on support to unblock teams, improve implementation quality, and resolve cross-team technical challenges. • Collaborate with engineering managers and product leads to shape delivery flow, team responsibilities, and ownership boundaries. • Act as a mentor and technical coach to engineers across the organisation. • Contribute to long-term architectural decisions that optimise for modularity, resilience, and operability. • Facilitate healthy architectural debate, consensus-building, and design governance. • Navigate ambiguity and help co-create the organisation’s path toward consolidated, high-quality delivery.

• Deliver excellent customer service and application support in line with defined service levels and Civica values • Diagnose, troubleshoot and resolve complex customer issues using a customer-centric approach • Maintain accurate records of customer interactions, work completed and system changes in compliance with data protection and company policies • Follow Service Management processes, ticket handling procedures, and information security/ compliance requirements. • Continuously develop technical, customer service, and process knowledge to perform effectively in the role • Contribute to continuous improvement by identifying recurring issues, improving knowledge management, and suggesting process enhancements. • Manage workload proactively whilst collaborating with team members to meet productivity, quality and operational targets.

• Work closely with customers, solve meaningful challenges, and make a tangible impact through technology. • Gain exposure to modern SaaS products, collaborate with experienced professionals, and broaden skills across both technical and business areas. • Maintain a flexible, inclusive culture and focus on career progression.

• Develop and maintain pension calculations within the Civica pensions software framework**• Analyse scheme rules, technical documentation and legislation to implement calculation changes and enhancements**• Create and maintain unit tests and comprehensive test scenarios**• Act as a subject matter expert on customer projects and software implementations**• Work within an Agile Scrum environment to deliver agreed project outcomes**• Attend customer, project and technical meetings to gather and understand requirements**• Support product testing and quality assurance activities as part of the development lifecycle**• Produce technical documentation, user guides and supporting materials for new functionality**• Provide support to customers using existing applications in line with agreed service levels**• Contribute to the future design and development of the Civica pensions software suite**• Share knowledge and best practice with colleagues across the team

- Decompose ambiguous problems into clear system designs, making architectural decisions that balance immediate needs with long-term maintainability - Design, build, and ship production-ready software across the full lifecycle — from specification through to deployment and operability - Work across mixed environments — legacy modernisation alongside greenfield development, often within the same product - Own technical decisions for complex system components, articulating trade-offs in terms your product manager and your principal engineer both understand - Define what "good" looks like for your area of the codebase — testing strategy, code quality, observability, and documentation - Collaborate with product, design, and other engineers to understand the real problem before building anything

• We’re Civica and we make software that helps deliver critical services for citizens all around the world. • This role is about technical expertise, ownership, and delivering high-quality outcomes in complex data environments. • Candidates must be US citizens. • You are likely someone who has strong experience in data quality, data analysis, and ETL processes, is confident designing and delivering solution architecture in cloud or on-prem environments, and communicates clearly with both technical and non-technical stakeholders.

• Shape how security is designed, embedded, and governed across Civica’s enterprise and cloud environments. • Help define and evolve security architecture that supports both our long-term technology roadmap and the critical services our customers rely on every day. • Operate at the intersection of business strategy, architecture, and cyber resilience. • Partner with platform, product, development, and enterprise IT teams to ensure security is integrated across the full system development lifecycle. • Directly influence how we manage risk, meet regulatory obligations, and strengthen trust across our global customer base. • Lead complex security initiatives, conduct risk and threat assessments, and design pragmatic, standards-aligned solutions. • Play a key role in uplifting security culture, resilience, and continuity planning across the organisation.