Civica US

• Responsible for equipping team with detailed requirements through product backlog to build high quality products • Collaborate with cross-functional teams to take complex business problems and break them into simple, effective user stories • Ensure end product aligns with company’s mission and vision of becoming a global GovTech champion

• Execute high-impact field marketing programs across North America, including owned events, third-party sponsorships, roundtables, and targeted in-market activations that support pipeline growth and revenue objectives • Own end-to-end event and campaign logistics, from venue and supplier coordination to attendee communications, onsite execution, and post-event follow-up, ensuring all initiatives are delivered on time, within budget, and to a high standard • Partner closely with Sales teams to align field marketing activities with territory priorities, pipeline needs, and commercial goals, enabling effective lead generation and conversion • Build knowledge of target markets and buyer audiences, contributing insights to campaign planning and identifying relevant industry events and engagement opportunities to maximize impact • Manage and maintain the field marketing activity calendar, proactively coordinating timelines, resolving dependencies, and balancing competing priorities to ensure seamless execution across programs • Support the development of compelling sales collateral and marketing assets, collaborating with creative and product marketing teams to ensure materials are accurate, on-brand, and delivered within agreed timelines • Collaborate cross-functionally with internal stakeholders and external partners, fostering strong working relationships and ensuring consistent, high-quality delivery of field marketing initiatives

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. **Why you will love this opportunity as a Senior Software Engineer at Civica. ** We are seeking a highly skilled Senior Software Engineer to join our dynamic engineering team. In this role, you will be responsible for the design, development, and implementation of innovative software solutions. You will collaborate with cross-functional teams to deliver high-quality products that meet user needs and business objectives. What you will be doing: - Design, development and implementation of software applications, ensuring scalability, performance, and security. - Conduct code reviews to ensure best practices, maintainability, and adherence to coding standards. - Provide guidance and mentorship to junior engineers, fostering a culture of continuous learning and improvement. - Work closely with product managers, UX/UI designers, and other stakeholders to gather requirements and deliver effective solutions. - Identify and troubleshoot software issues, implementing effective solutions in a timely manner. - Create and maintain comprehensive documentation for software design, code, and processes. - Stay updated on emerging technologies and industry trends, advocating for improvements and new technologies that could benefit the team and projects.

• Manage essential pension administration tasks • Ensure services are delivered accurately and on time • Support clients and their employees • Resolve issues and build strong professional relationships • Follow clear processes and service-level goals • Gain exposure to Civica’s payroll platforms

**Description** We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.******Why you will love this opportunity as Application Support Analyst at Civica** You’ll love working as a Application Support Analyst at Civica because the role is an exciting opportunity for customer-focused problem solvers who enjoy combining technical expertise with meaningful client interaction. Working within a collaborative and supportive environment, you will play a key role in helping customers maximise the value of Civica’s software solutions while developing their own technical and professional capabilities. The position provides hands-on experience with application support, scripting, databases, and customer service in a fast-paced environment where learning and progression are encouraged. For individuals who thrive on analytical thinking, enjoy solving complex issues, and want to make a direct impact on customer success, this is an excellent opportunity to grow a long-term career within a respected and forward-thinking organisation.

• Travel to schools across the UK between July and September to carry out on-site audits • Use the Civica Education System to accurately replicate each school’s site digitally • Record and add school assets into the system, ensuring all data is up to date • Audit and verify assets located within classrooms and other areas of the school • Deliver basic training to school staff, supporting them in using the system confidently

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. **Why you will love this opportunity as an Engineering Manager at Civica** As an Engineering Manager at Civica, you will lead a talented team of engineers responsible for developing and maintaining Civica’s customer-facing products. Your role is critical in ensuring your team has the right combination of people, processes, and tools to excel in delivering high-quality solutions for our customers. You’ll be hands-on in the technical aspects, guiding your team through complex challenges and ensuring the right solutions are found. In addition to your technical leadership, you will coordinate with stakeholders and cross-functional teams to drive progress, remove blockers, and ensure work is planned and executed efficiently. Your leadership will directly contribute to the impact our products have on citizens, and you will play a key role in fostering a collaborative, high-performance culture. In this role you will facilitate seamless communication within your team and across departments, you'll ensure alignment and transparency, keeping everyone focused on shared goals. Additionally, you will develop and present strategic roadmaps that align with broader organisational objectives, helping drive the Civica's success. Your role will also involve overseeing the delivery of high-quality code that generates meaningful, high-impact results for the business and our customers. You will mentor, grow, and empower your team members, focusing on continuous improvement and fostering a culture of excellence. As a leader, you'll prioritise the development of your team while ensuring that high standards are maintained throughout the delivery process. A key part of your responsibilities will be to create and maintain a positive, inclusive team culture. You'll ensure all team members feel heard, supported, and empowered to contribute their best work. Additionally, you will build strong relationships across the business to ensure smooth collaboration, driving collective success and fostering a unified, high-performing environment at Civica. If you are passionate about leading agile teams, solving intricate technical problems, and making a meaningful contribution to the success of your team and the business, this role is an exciting opportunity!

• Designing and implementing for scale & resilience: Architect, implement and continuously improve our existing Data Center and Cloud environments on AWS, Azure, and VMware, ensuring they meet our SLAs and adapt dynamically to demand working alongside the Platform teams providing PaaS/IaaS. • Driving automation: Build and evolve infrastructure as code (Terraform, etc.) and CI/CD pipelines (GitHub Actions, etc.) to ship new features safely and at speed. • Defining and measuring reliability: Partner with teams to set up meaningful SLIs/SLOs, implement real-time observability (Datadog, Prometheus, Grafana, ...) and proactively identify risks before it impacts our users. • Leading incident response: Own the on-call rota, coach teams through blameless post-mortems, and embed a culture of continuous improvement so outages become learning opportunities. • Mentoring & evangelism: Share your deep expertise by pairing with engineers, running brown-bag sessions on reliability best practices, and helping raise the bar across our global engineering organisation. • Securing our stack: Collaborate with our Security team and include security controls into CI/CD, runtime environments and disaster-recovery plans; so, our customers and citizens are always protected.

• Collaborate with engineering teams to ensure that technical solutions meet product requirements whilst providing technical guidance and oversight to ensure that solutions are technically feasible, scalable, maintainable, and meet quality standards • Guide the engineering process by managing product backlogs, creating and refining product requirements into user stories with clear acceptance criteria • Participating in team ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure the engineering team has a clear understanding of product priorities • Triaging and resolving product-related issues, working with the engineering team to address bugs, and communicating with stakeholders to manage expectations • Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery • Together with the Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations • Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development • Analysing data and metrics to inform product decisions, measure product performance, and identify areas for improvement • Support a strong culture of knowledge sharing and product decision and design documentation

**Key Responsibilities include:** - Managing target segment configurations, overseeing data integrity - Partnering with the Senior Lifecycle Marketing Manager to develop and launch engaging email sequences, nurture campaigns, and triggered communications. - Working closely with Revenue Operations and the Marketing Technology team, the Marketing AI and Automations Lead turns complex marketing challenges into effective, scalable technical solutions. - Combining expert platform knowledge with cutting-edge strategic vision, this role stands as the organization's trusted authority on marketing automation and AI innovation.