• Plan, develop, coordinate, and execute instructor-led and web-based training programs to support VHA operational and clinical initiatives. • Conduct training needs assessments, evaluations, and analyses to identify communication, knowledge, and skill gaps among end users. • Translate identified training needs into effective workshops, learning modules, remedial training materials, and educational solutions. • Develop, update, and maintain training curricula, workbooks, facilitator guides, participant materials, job aids, and other instructional resources. • Design and revise standard and customized instructional materials to ensure alignment with program objectives and adult learning principles. • Administer and support learning management systems (LMS), including course creation, enrollment tracking, reporting, and maintenance activities. • Develop, maintain, and manage training databases and records to ensure accuracy and compliance with program requirements. • Deliver engaging face-to-face, virtual, and online training sessions to diverse stakeholder groups. • Provide end-user support and guidance related to training content, systems, and learning resources. • Coordinate training logistics, schedules, communications, and administrative activities associated with training delivery. • Attend and actively participate in project meetings, working groups, committees, and stakeholder engagements. • Prepare and deliver presentations, demonstrations, and briefings to leadership, staff, and end users as required. • Assist with test administration activities, user readiness efforts, and training-related support for system implementations and enhancements. • Collaborate with subject matter experts, clinical personnel, and project teams to ensure training content reflects current workflows, policies, and best practices. • Monitor training effectiveness and recommend improvements based on participant feedback, evaluation results, and organizational needs.

• Deliver instructor-led, virtual, and self-paced training sessions for: Microsoft Copilot Chat, Microsoft 365 Copilot, Teams Copilot, Outlook Copilot, Word Copilot, Excel Copilot, PowerPoint Copilot, SharePoint and OneDrive integrations • Teach employees how to use AI responsibly, securely, and effectively in daily workflows • Demonstrate real-world business use cases and productivity enhancements using Copilot tools • Conduct prompt engineering workshops and AI best-practice sessions • Provide individual mentoring and coaching • Create training materials including: User guides, Quick-reference sheets, Videos and tutorials, Hands-on labs, eLearning modules, Prompt libraries and templates • Develop role-based learning paths for executives, managers, and end users • Maintain current training content as Microsoft releases Copilot updates and new AI capabilities • Act as the primary point of contact for team members seeking AI-enabled technology, productivity tools, automation, and custom solutions • Facilitate the requirements-gathering process, translating business needs into potential solutions using Microsoft Power Platform, Copilot, and other AI tools • Deploy, configure, and manage Microsoft Copilot within Microsoft 365 environments • Develop and implement best practices for AI-assisted workflows and automation • Troubleshoot Copilot-related technical issues, performance bottlenecks, and security concerns • Collaborate with IT and cybersecurity teams to ensure data privacy and compliance • Evaluate Copilot updates, enhancements, and integrations for business needs • Provide technical training and documentation for teams using AI-powered tools

• Lead new practices through Dandy’s onboarding program, helping them ramp up quickly and effectively. • Deliver engaging training sessions, both virtually and on-site, tailored to the learning styles and structure of each practice. • Demonstrate best practices in intraoral scanning and digital workflows, offering hands-on coaching during live sessions. • Build credibility and clinical trust that drives confidence and early adoption. • Take ownership of each launch, ensuring practices achieve key milestones from day one. • Serve as a trusted coach post-launch, helping practices refine workflows and overcome adoption barriers. • Monitor early scan quality and deliver clear, constructive feedback to drive technique improvement. • Identify gaps in product usage and offer targeted follow-up to close them. • Conduct First Case Monitoring sessions to reinforce best practices and ensure order success. • Collaborate with Customer Success, Product, and Support teams to share insights and improve the customer journey. • Recognize early wins and celebrate progress to build practice confidence and momentum.

• Lead new practices through Dandy’s onboarding program, helping them ramp up quickly and effectively. • Deliver engaging training sessions, both virtually and on-site, tailored to the learning styles and structure of each practice. • Demonstrate best practices in intraoral scanning and digital workflows, offering hands-on coaching during live sessions. • Build credibility and clinical trust that drives confidence and early adoption. • Take ownership of each launch, ensuring practices achieve key milestones from day one. • Serve as a trusted coach post-launch, helping practices refine workflows and overcome adoption barriers. • Monitor early scan quality and deliver clear, constructive feedback to drive technique improvement. • Identify gaps in product usage and offer targeted follow-up to close them. • Conduct First Case Monitoring sessions to reinforce best practices and ensure order success. • Collaborate with Customer Success, Product, and Support teams to share insights and improve the customer journey. • Recognize early wins and celebrate progress to build practice confidence and momentum.