• Respond to security alerts (Huntress, Blumira), including investigation, containment, remediation, and documentation of results • Perform preventive maintenance: monitoring reviews, patch coordination, system cleanup, and environment standardization • Automate repeatable tasks using PowerShell (onboarding/offboarding, reporting, recurring fixes) • Manage ticket workflows and client communication using ConnectWise Manage • Perform remote monitoring and remediation through Datto RMM • Create and maintain clear documentation and procedures for repeatable solutions • Lead Disaster Recovery planning and testing across environments • Execute emergency VM and server recovery when required • Troubleshoot and administer Windows Server environments (Active Directory, Group Policy, DNS/DHCP) • Manage Microsoft 365 environments and Azure identity/security settings • Support networking infrastructure including firewalls, VPNs, switching, and Wi-Fi (Meraki preferred; UniFi/Netgear helpful) • Participate in a limited on-call rotation for critical server outages only

• Own and lead end-to-end network architecture for large, complex customer environments • Drive architecture discovery through comprehensive current-state assessments • Develop high-quality architectural deliverables • Lead initiatives to stabilize and mature network operations • Serve as a trusted technical advisor to executive stakeholders • Provide architectural governance throughout the delivery lifecycle • Serve as the highest-level escalation point for complex network issues • Embed security into architecture and operational practices • Drive enterprise-wide network engineering standards • Mentor senior engineers and architects to elevate architectural quality and consistency

• Support, configure, and maintain WAN infrastructure across medium-to-large enterprise networks. • Troubleshoot and resolve WAN incidents, perform root cause analysis, and document solutions. • Implement and optimize MPLS, OSPF, and BGP routing in complex enterprise topologies. • Collaborate with network architects and cross-functional teams to design and execute WAN changes. • Support VPN solutions (site-to-site, IPSec, SSL-VPN) and ensure secure interoffice connectivity. • Work with firewall policies and monitoring systems to maintain network security posture. • Maintain detailed network documentation, topology diagrams, and change records. • Participate in change management processes and on-call rotations.

• Act as a senior escalation point for complex support tickets • Troubleshoot advanced issues across Windows Server, Microsoft 365, Azure, networking, and virtualization • Resolve firewall, VLAN, VPN, routing, and switching issues in multi-site environments • Perform proactive server maintenance and infrastructure health checks • Monitor and respond to RMM alerts • Perform root cause analysis on recurring issues • Automate repetitive tasks using DattoRMM, PowerShell, and other scripting tools • Maintain clean and detailed ticket documentation • Communicate directly with clients to troubleshoot issues and explain technical solutions clearly