• Support, configure, and maintain WAN infrastructure across medium-to-large enterprise networks. • Troubleshoot and resolve WAN incidents, perform root cause analysis, and document solutions. • Implement and optimize MPLS, OSPF, and BGP routing in complex enterprise topologies. • Collaborate with network architects and cross-functional teams to design and execute WAN changes. • Support VPN solutions (site-to-site, IPSec, SSL-VPN) and ensure secure interoffice connectivity. • Work with firewall policies and monitoring systems to maintain network security posture. • Maintain detailed network documentation, topology diagrams, and change records. • Participate in change management processes and on-call rotations.

• Act as a senior escalation point for complex support tickets • Troubleshoot advanced issues across Windows Server, Microsoft 365, Azure, networking, and virtualization • Resolve firewall, VLAN, VPN, routing, and switching issues in multi-site environments • Perform proactive server maintenance and infrastructure health checks • Monitor and respond to RMM alerts • Perform root cause analysis on recurring issues • Automate repetitive tasks using DattoRMM, PowerShell, and other scripting tools • Maintain clean and detailed ticket documentation • Communicate directly with clients to troubleshoot issues and explain technical solutions clearly

• Responsible for designing, deploying, and managing organization's network infrastructure • Supports a modern IP and fibre network • Works closely with field technicians and NOC • Ensures network stability, scalability, and performance • Provides technical guidance for rollouts and escalations • Acts as key escalation point for NOC team

• Building and maintaining strong relationships with pharmacy providers, addressing escalations, and facilitating effective communication between the pharmacy and the organization. • Manage and resolve pharmacy escalations by gathering the necessary information, collaborating with internal teams, and coordinating subsequent follow-up communications. • Resolving any issues or conflicts that arise between the organization and pharmacy providers. This may involve investigating complaints, conducting root cause analysis, and working collaboratively with internal teams and providers to find effective solutions. • Helps orchestrate incoming communications within the Pharmacy Network Distribution inbox, ensuring inquiries are accurately triaged, tracked, and resolved within a timely fashion. • Act as the administrative owner of the Pharmacy Network Jira board, routing tasks to the appropriate teams to ensure swift resolution of network issues according to established SLAs. • Assists in managing the end-to-end network satisfaction survey, preparing materials and targeted questions, distributing to external partners, monitoring response rates and translating feedback into actionable improvement plans. • Escalate pharmacy concerns internally and to help solve complex issues. • Assist with building out a Knowledge Base and contribute to our ongoing process improvement efforts.