Tabush Group

• Act as a senior escalation point for complex support tickets • Troubleshoot advanced issues across Windows Server, Microsoft 365, Azure, networking, and virtualization • Resolve firewall, VLAN, VPN, routing, and switching issues in multi-site environments • Perform proactive server maintenance and infrastructure health checks • Monitor and respond to RMM alerts • Perform root cause analysis on recurring issues • Automate repetitive tasks using DattoRMM, PowerShell, and other scripting tools • Maintain clean and detailed ticket documentation • Communicate directly with clients to troubleshoot issues and explain technical solutions clearly