Field Service Representative

Location

Texas

Posted

12 hours ago

Salary

$60K - $65K / year

Seniority

Senior

High School3 yrs expEnglishOracle

Job Description

Field Service Representative

Cornerstone Building Brands

• Reporting to the Field Service Manager, the Field Service Representative is dedicated to delivering exceptional support and building long-term, trust-based relationships with our builders. • Leverage your expertise in componentized metal building systems and your ability to interpret technical drawings to troubleshoot issues and provide expert guidance. • Collaborate with cross-functional teams to identify root causes and use applications such as Oracle R12, Excel, and CRM systems to efficiently manage and resolve cases. • Provide insightful feedback and data on recurrent issues to enhance customer service and performance. • Deliver exceptional customer service by responding swiftly and professionally to inquiries from the Builder organization. • Foster and maintain positive customer relationships by actively gathering feedback from both internal and external stakeholders, ensuring ongoing improvements. • Communicate and collaborate effectively with technical teams to address customer needs. • Troubleshoot and resolve technical issues promptly and efficiently. • Regularly generate detailed and analytical service reports. • Collaborate with other departments to identify root causes and implement effective solutions to fulfill customer needs. • Assess customer requirements and offer expert advice and recommendations. • Establish trust-based relationships with customers to ensure long-term satisfaction and loyalty.

Job Requirements

  • A high school diploma or equivalent is required
  • Technical education, certifications, or related experience are preferred
  • A strong knowledge of Componentized metal buildings and the ability to read drawings are essential
  • Experience in the following areas is preferable: 3+ years in Componentized metal buildings or roof and wall systems
  • 3+ years in Field Service or Customer Service roles
  • Proficiency in PC-based applications, including Excel, Word, Oracle R12, and CRM are a positive
  • Exceptional oral and written communication skills are necessary
  • The ability to travel periodically (approximately 10%) for on-site visits

Benefits

  • medical, dental and vision benefits starting day 1
  • PTO
  • paid holidays
  • FSA
  • life insurance
  • LTD
  • STD
  • 401k
  • EAP
  • discount programs
  • tuition reimbursement
  • training
  • professional development

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