Field Service Representative
Location
Texas
Posted
12 hours ago
Salary
$60K - $65K / year
Seniority
Senior
Job Description
Field Service Representative
Cornerstone Building Brands
• Reporting to the Field Service Manager, the Field Service Representative is dedicated to delivering exceptional support and building long-term, trust-based relationships with our builders. • Leverage your expertise in componentized metal building systems and your ability to interpret technical drawings to troubleshoot issues and provide expert guidance. • Collaborate with cross-functional teams to identify root causes and use applications such as Oracle R12, Excel, and CRM systems to efficiently manage and resolve cases. • Provide insightful feedback and data on recurrent issues to enhance customer service and performance. • Deliver exceptional customer service by responding swiftly and professionally to inquiries from the Builder organization. • Foster and maintain positive customer relationships by actively gathering feedback from both internal and external stakeholders, ensuring ongoing improvements. • Communicate and collaborate effectively with technical teams to address customer needs. • Troubleshoot and resolve technical issues promptly and efficiently. • Regularly generate detailed and analytical service reports. • Collaborate with other departments to identify root causes and implement effective solutions to fulfill customer needs. • Assess customer requirements and offer expert advice and recommendations. • Establish trust-based relationships with customers to ensure long-term satisfaction and loyalty.
Job Requirements
- A high school diploma or equivalent is required
- Technical education, certifications, or related experience are preferred
- A strong knowledge of Componentized metal buildings and the ability to read drawings are essential
- Experience in the following areas is preferable: 3+ years in Componentized metal buildings or roof and wall systems
- 3+ years in Field Service or Customer Service roles
- Proficiency in PC-based applications, including Excel, Word, Oracle R12, and CRM are a positive
- Exceptional oral and written communication skills are necessary
- The ability to travel periodically (approximately 10%) for on-site visits
Benefits
- medical, dental and vision benefits starting day 1
- PTO
- paid holidays
- FSA
- life insurance
- LTD
- STD
- 401k
- EAP
- discount programs
- tuition reimbursement
- training
- professional development
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