Red Deer

• Promote excellent performance by leading the team and supervising the daily operations of the department • Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity • Ensure high quality services is offered • Clearly set & communicate targets and use data to monitor & measure the team’s performance • Develop, implement new or improve existing business policies/processes to improve the services offered • Anticipate and manage risk and attend employee issues • Ensure clarity around priorities and goals based on the organization's objectives • Identify, develop and hire new talent • Investigate and handle escalated, complex cases to ensure proper resolution • Communicate with the upper management & deal with difficult stakeholders

• Assist customers with their booking needs • Provide various planning and booking services • Answer customers’ questions and make travel suggestions • Book rooms and tickets