• Performing color matching and completing drawdown requests • Managing color/standard database • Communicating with the customer on color match and technical requests • Performing lab functions when working out of the lab • Performing Technical Service at customer locations • Controlling Work-off, press-side technical support, housekeeping and monthly reporting • Handling Inventory management and record-keeping • Following all safety requirements • Dispensing inks, performing color matches, supporting/training ink room staff

• Work closely with patients to resolve billing and payment issues. • Research and resolve discrepancies in patient accounts. • Process payments and refunds. • Review and update patient insurance information. • Communicate with insurance companies to obtain prior authorizations and verify coverage. • Follow up on unpaid claims and denials. • Maintain accurate and up-to-date patient account information. • Provide excellent customer service to patients and healthcare providers. • Collaborate with other departments to improve processes and ensure timely reimbursement. • Maintain knowledge of current insurance regulations and coding requirements.

• Lead technical interviews for U.S. job placements on behalf of our sales representatives • Collaborate with engineers to ensure smooth project execution • Attend daily standups & scrum meetings to manage ongoing U.S. projects • Advise and mentor engineers on technical best practices

• Execute brand strategy and tactics in the field, manage assigned territory and targeted accounts • Build strong customer relationships and solving capability to maximize sales performance • Deliver sales performance, brand KPIs, and financial targets • Create pre-call plan using SMART objectives and execute post-call evaluation • Handle objections and concerns to close on every sales call • Develop and execute a call plan that achieves set call metrics and optimizes coverage • Share market intelligence information with in-field team and brand team to achieve alignment