Role Description Kiva is seeking an Email Marketing Operations Associate to help support the execution and continuous improvement of our email and lifecycle marketing programs. Reporting to the Senior Manager of Lifecycle & Email, this role will help build scalable operational processes that enable the Growth & Lifecycle team to execute increasingly sophisticated programs efficiently and consistently. Working closely with Growth & Lifecycle, Product, Creative, Analytics, Data Science, and Engineering teams, you'll support campaign execution, marketing operations, and process improvements that help deliver personalized communications to Kiva's global community. This role offers a strong foundation in marketing operations, with opportunities to grow over time into broader responsibilities across campaign management, marketing operations, and lifecycle marketing. At this time, we can only consider applicants with authorization to work in Colombia on a permanent, full-time basis; unfortunately, we cannot provide visa sponsorship. Key Responsibilities - Support the intake, planning, building, QA, scheduling, and deployment of campaigns across multiple stakeholders. - Build, maintain, and optimize complex workflows and lifecycle journeys using Iterable. - Execute A/B tests and support experimentation initiatives. - Conduct thorough QA across content, links, personalization, segmentation, rendering, and user experience. - Support the development and maintenance of reusable templates, workflows, and operational processes. - Maintain project timelines, dependencies, and deliverables within Asana. - Build and maintain audience segments, dynamic lists, suppression logic, and targeting rules within Iterable. - Support personalization, frequency capping, and segmentation initiatives that improve user experience and list health. - Help audit, document, and improve customer data available for lifecycle marketing. - Partner with Product, Engineering, and Analytics teams to improve customer data quality and lifecycle capabilities. - Identify opportunities to improve automation, segmentation, and triggered messaging programs. - Monitor and report on campaign and lifecycle performance metrics. - Document campaign learnings, experiment results, audience logic, and operational best practices. - Share insights and maintain documentation that improves team knowledge, efficiency, and cross-functional collaboration. - Support testing, research, and analytical initiatives that improve customer engagement and retention. - Identify opportunities to improve automation, targeting, and operational processes that improve marketing and team effectiveness. Qualifications - Advanced proficiency/fully fluent in English. - 1–3 years of experience in email marketing, technical production, lifecycle marketing, CRM administration, marketing operations, or a related field. - Hands-on experience with Iterable or a similar marketing automation platform (e.g., Braze, Klaviyo, Salesforce Marketing Cloud). - Experience supporting campaign execution, marketing automation workflows, audience segmentation, or QA processes. - Strong attention to detail, organizational skills, and commitment to operational excellence. - Experience managing multiple concurrent projects with competing deadlines. - Comfort working with data, spreadsheets, and marketing performance metrics. - Strong problem-solving skills and ability to learn new systems and technologies quickly and troubleshoot issues independently. - Excellent written and verbal communication skills and ability to collaborate across teams. - Interest in lifecycle marketing, email marketing, marketing operations, retention programs, or CRM. - Passion for Kiva's mission and expanding financial access around the world. Benefits - A work-from-home position; final candidate must be authorized to work in Bogota, Colombia. - An opportunity to improve real lives, solve hard problems, and change the world. - Friendly, supportive, and adventurous environment with a team of engaged colleagues. - A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, and unlimited PTO. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by Kiva. - Opportunities to connect with and learn from colleagues and partners around the world. - We offer JOON, a flexible lifestyle spending account that gives you an annual stipend to spend on Wellness, Professional Development, or Working from Home. - A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work.

Role Description The Marketing Operations Manager will serve as Learning.com’s HubSpot owner and primary marketing systems operator, sitting within the Revenue Operations team. This role is responsible for building and maintaining the HubSpot infrastructure that powers campaign execution, lead management, automations, and marketing performance visibility. Reporting to the Director of Revenue Operations, this person will work as a close partner to the Salesforce Administrator—aligning on data architecture, lead flow, and system integration to ensure HubSpot and Salesforce operate as a cohesive revenue platform. The ideal candidate is a HubSpot-native operator who is as comfortable building nurture workflows as they are troubleshooting sync errors and maintain a strong marketing analytics perspective for data driven recommendations. Qualifications - 5+ years of hands-on HubSpot administration experience—workflows, lead scoring, lifecycle stages, email, forms, landing pages, and reporting. - HubSpot certifications a plus (Marketing Hub, Operations Hub, or Marketing Software). - Deep familiarity with HubSpot’s native Salesforce integration—including sync configuration, field mapping, inclusion lists, and troubleshooting. - Experience building and managing nurture programs, behavioral triggers, and smart segmentation in HubSpot. - Bachelor’s degree in Marketing, Business, or a related field. - EdTech experience a plus. - Knowledge, experience, and an overall curiosity leveraging artificial intelligence (AI) for optimization of marketing and business practices. Requirements - Strong analytical skills with the ability to interpret complex data sets and derive actionable insights. - Proficiency in data analysis tools. - Excellent reporting skills with the ability to create clear, concise, and visually appealing reports and dashboards and presentations. - Strong communication skills, capable of presenting data-driven insights to both technical and non-technical stakeholders. - High attention to detail with a commitment to accuracy and data integrity. - Strong problem-solving skills with the ability to identify issues and develop effective solutions. - Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines. - Strong organizational skills with the ability to work independently and as part of a team. Benefits - Comprehensive and competitive benefit package including medical/dental/vision coverage. - 401k plan with matching. - Long and Short-term disability and Life insurance. - Employee Assistance Program. - Flexible Spending & Health Savings accounts. - Health, wellness, and professional development benefits.

• Lead recurring reviews of marketing automation processes with internal stakeholders and functional leaders to identify areas for improvement, optimization, and innovation • Track, analyze, and report on marketing campaign performance to inform strategic decisions • As the marketing technology subject matter expert, configure and manage the software stack to ensure seamless execution of campaigns and strategies. • Ensure compliance with data privacy regulations and other relevant regulatory requirements such as GDPR, CCPA and ADA while monitoring best practices within marketing operations • In cases where additional configuration support is required, evaluate, engage, and manage consultants who are software subject matter experts • Translate business needs into system requirements and ensure that these are clearly communicated to and understood by IT, consultants and/or software vendors • Develop and execute test plans to ensure newly implemented features are functioning as intended • Provide training and mentoring to marketing staff on best practices and using new features • Monitor system performance, quickly identify and resolve software/process problems and provide regular system performance trend reports • Proactively evaluate upcoming software releases for potential impacts to production environment and new feature adoption opportunities • Maintain a prioritized list of SkinSpirit specific feature requests submitted to software vendors and negotiate the business case for them to be built • Project manage the implementation of any new software, including evaluation, contract negotiation, implementation and ongoing renewals • Collaborate with cross-functional teams to align marketing initiatives and facilitate continuous improvement • Ongoing optimization of the marketing software budget by managing licenses, usage, and value for investment ensuring spending is aligned with strategy and objectives • Conduct market research and competitive analysis to stay ahead of industry trends and inform marketing strategies

Role Description The Marketing Intelligence & Operations Analyst analyzes data and workflows to develop recommendations that drive growth, improve operational efficiency and support data-informed decision-making. This role evaluates market data, campaign performance, financial, operational and patient journey data to identify trends, opportunities and areas for improvement. The analyst interprets findings and develops dashboards, performance reports, executive presentations and strategic summaries for department leadership. This role also designs, develops and implements AI-enabled workflow solutions that improve reporting, research, collaboration and operational efficiency while translating complex information into actionable recommendations aimed at driving new patient volume growth across key service lines. - Develop, maintain and evaluate dashboards, reports, scorecards and custom applications using Tableau, Power BI, Excel, Large Language Models and/or other tools to inform marketing, communications provider business development and operational decision-making. - Analyze internal and external datasets, including campaign performance, audience segments, market trends, patient volumes, digital engagement, CRM data, clinical propensity models and business development data to identify trends, opportunities, and performance drivers. - Interpret analytical findings and communicate timely, evidence-based insights and recommendations to internal stakeholders, department leadership and cross-functional partners. - Design, improve and document departmental workflows, reporting processes, and operational practices to increase efficiency, standardization, collaboration and operational readiness across the department. - Evaluate patient journeys and engagement opportunities by identifying workflow gaps, audience needs, pain points, and opportunities to improve patient acquisition, engagement and drive new patient growth. - Develop executive presentations, strategic summaries, performance recaps and leadership-ready narratives that translate complex data, business information and operational priorities into clear recommendations and actionable next steps. - Conduct recurring and ad hoc analyses related to marketing performance, patient journeys, provider business development and special strategic growth initiatives. - Design, develop and implement AI-enabled tools, templates, prompts, automations and workflows that improve reporting, research, collaboration, operational efficiency and insight generation across marketing, communications and business development teams. - Coordinate with marketing, digital, content, analytics, provider business development, clinical, operational, and agency partners to clarify business needs, gather requirements, validate findings, and advance cross-functional initiatives. - Performs other duties as assigned. Qualifications - Bachelor’s Degree in Business, Advertising, Communications, or Management. - A relevant master’s degree may substitute for up to one year of preferred professional experience. - 1-3 years of experience in a professional setting, preferably within a related industry and/or function. - Strong analytical and critical thinking skills, with the ability to interpret data, identify trends, and develop actionable insights. - Strong written, verbal, and visual communication skills with the ability to tailor messaging to various audiences. - Ability to synthesize data and information into clear insights, narratives, presentations, and recommendations. - Strong organizational and project coordination skills with attention to detail and follow-through. - Ability to support and contribute to cross-functional initiatives in a collaborative team environment. - Comfortable learning and leveraging AI-enabled tools and emerging technologies to improve workflows, reporting, research, and operational efficiency. - Curiosity and willingness to learn AI-enabled tools, automation methods, and emerging technologies that improve reporting, research, collaboration, and workflow efficiency. - Ability to work collaboratively across marketing, digital, content, analytics, provider business development, clinical, operational, and agency teams. Requirements - Fire Life Safety Training (LA City) - If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Benefits - The annual base salary range for this position is $68,640.00 - $112,370.00. - When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.