SkinSpirit

• Refine and strategically evolve SkinSpirit’s social media identity—primarily on Instagram, TikTok, Facebook, and YouTube • The ideal candidate is a high-concept thinker who can pitch original, trend-forward campaigns, moving beyond standard industry templates to create 'must-watch' content that differentiates our brand • Monitor the pulse of social and platform guideline updates • Increase social media engagement and followers across platforms • This role will take an active lead in social listening and community management, fostering real-time dialogue with our audience to drive brand loyalty and identify emerging consumer trends • Manage social media content calendars, connecting with internal teams for alignment and planning purposes • Partner with creative team in the creation of written and visual content across platforms that is based on social media best practices and current trends—brief the team with platform-ready copy and visual direction or inspo • Responsible for translating complex clinical treatments and medical-grade skincare protocols into digestible, platform-specific content that maintains brand authority while remaining highly engaging • Consistently produce strong hooks and generate original ideas in monthly briefings • Build brand community through strategic and tactical actions including giveaways, influencer relationships, creator programs, ambassador program, collabs, and active community management • Support 61+ clinic teams through monthly office hours and social media onboarding training initiatives • Monitor key performance indicators (KPIs) such as link clicks, likes, and other metrics of social media marketing campaigns and use these insights to determine future activations • Monitor and analyze trends and competitor performance • Collaborate with internal partners across teams • Workflow Management: Responsible for auditing and optimizing our internal content production pipeline • Assist with other duties and special projects as assigned

• Lead recurring reviews of marketing automation processes with internal stakeholders and functional leaders to identify areas for improvement, optimization, and innovation • Track, analyze, and report on marketing campaign performance to inform strategic decisions • As the marketing technology subject matter expert, configure and manage the software stack to ensure seamless execution of campaigns and strategies. Including, but not limited to, workflow and automation setup, fields/forms customization, system-wide rules configuration, website content updates, and user roles/permissions setup • Ensure compliance with data privacy regulations and other relevant regulatory requirements such as GDPR, CCPA and ADA while monitoring best practices within marketing operations • In cases where additional configuration support is required, evaluate, engage, and manage consultants who are software subject matter experts • Translate business needs into system requirements and ensure that these are clearly communicated to and understood by IT, consultants and/or software vendors • Develop and execute test plans to ensure newly implemented features are functioning as intended • Provide training and mentoring to marketing staff on best practices and using new features • Monitor system performance, quickly identify and resolve software/process problems and provide regular system performance trend reports • Proactively evaluate upcoming software releases for potential impacts to production environment and new feature adoption opportunities, obtain stakeholder alignment on the most impactful features, and lead the testing and implementation of any new features • Maintain a prioritized list of SkinSpirit specific feature requests submitted to software vendors and negotiate the business case for them to be built • Project manage the implementation of any new software, including evaluation, contract negotiation, implementation and ongoing renewals • Collaborate with cross-functional teams to align marketing initiatives and facilitate continuous improvement (for example, Clinic Operations, Information Technology, Learning & Development) • Ongoing optimization of the marketing software budget by managing licenses, usage, and value for investment ensuring spending is aligned with strategy and objectives • Conduct market research and competitive analysis to stay ahead of industry trends and inform marketing strategies

• Support the Supply Chain Manager and clinic management with sourcing and procurement of necessary materials and supplies • Ensure integrity and accuracy of inventory and filing systems and databases • Partner with clinic management to ensure timely and accurate execution of inter-clinic transfer orders • Analyze product usage and adjust inventory levels as appropriate to optimize inventory levels • Independently make decisions regarding supply shortages and keep management informed • Manage existing vendor relations including securing quotes and maintaining communications • Review, process, and analyze purchase orders and change orders • Research invoices and liaise with accounting and vendors • Support the Supply Chain Manager to locate new vendors • Prepare and provide internal data/reporting • Assist the Supply Chain Manager in development of departmental policies and procedures • Assist leadership in managing various inventory control projects • Other duties and special projects as assigned

• Own end-to-end execution of events and activations: Plan and execute consumer events, industry conferences, internal meetings across key markets, and company-wide events • Bring campaigns to life in-market: Execute events and activations as part of broader marketing campaigns and partnerships • Manage local market activations: Partner with clinic teams to support in-market events that drive client acquisition and engagement • Coordinate cross-functional stakeholders: Align with marketing, recruiting, operations, and clinic teams on goals, timelines, and execution • Develop resources for field teams: Own the creation of field marketing playbooks that span local events, networking and local partnership activations • Manage event logistics and vendors: Oversee venues, catering, travel, production, and external partners to ensure high-quality, on-brand experiences • Develop and track project plans: Build timelines, manage deliverables, and ensure flawless execution across multiple concurrent events • Own event budgets and tracking: Manage spend, process invoices, and optimize for cost efficiency and impact • Measure performance and impact: Track attendance, engagement, and key outcomes and provide insights to inform future activations

• Tracking Orders: Coordinate inbound shipments with suppliers and communicate with internal clients and/or stakeholders. • Managing Supplier Portal Activity: Review, process, and analyze purchase orders and change orders. • Support management of supply shortages, keeping management informed and make recommendations based upon analysis of information. • Support management of existing vendor relations which includes securing quotes, obtaining timelines and maintaining communications to ensure a smooth process. • Prepare and provide internal data and reporting on inventory, purchase orders and reconciliations • Other duties and special projects as assigned.

Role Description The Application Specialist is responsible for supporting our primary line of business application, Zenoti. This includes: - Responding to support calls from staff - Debugging and resolving issues in the software - Submitting tickets to vendors - Educating staff on processes - Configuration of the platform - Providing remote and onsite support to deploy and troubleshoot hardware and software - Maintaining clear communication, timely response, and teamwork Qualifications - High School Diploma required; Bachelor's degree in Information Technology, Information Systems, Business or a related field is a plus - 2+ years of experience working in a retail or corporate environment required - 1+ years of experience working with medical spa software desired; Zenoti, Modmed, Patient Now or Boulevard experience is a strong plus - Strong problem-solving, critical thinking and decision-making skills - Excellent customer service skills - Demonstrated ability to learn quickly and work effectively in a fast-paced, rapidly changing environment - Good communication skills, including writing, speaking and active listening - Project management skills, including organization, planning, time management and prioritization - Self-motivated and able to work independently and with the IT team - Demonstrated general IT aptitude and basic troubleshooting skills - Proficiency in Office applications, including but not limited to Excel, Word, Outlook, and Teams Requirements - Maintain and configure the Zenoti platform and other software platforms in coordination with other department members - Stay current in the knowledge of the various platform functionality - Training of the application to internal staff members - Setup, manage, and maintain testing environment in coordination with other department members - Create and maintain documentation for processes, configuration, and end user training - Maintain change log entries for significant changes to any IT system - Identify product usability issues and work with department members to develop solutions - Communicate staff feedback to the department head - Participate in meetings and calls with vendors - Troubleshoot and resolve end-user support requests with a high level of responsiveness - Participate in IT projects, including the design and deployment of new IT systems and services - Support IT department’s responsibilities in clinic expansion and build out - Manage and maintain IT hardware and software support systems as delegated - 5%-15% travel required based on business need - Other duties as assigned Benefits - Competitive benefits package - Generous employee discounts - Friends & Family discounts - Beautiful working environment with a stellar team - Paid holidays - 401k plan with a company match program - Medical, Vision, and Dental insurance for full-time employees

• Build and refine new-hire ramp models • Track provider progression over time • Create clear diagnostics for leaders • Measure training and LMS impact • Deliver simple, clinic-level business plan packages • Partner with Learning & Development to shape training • Develop and test compensation scenarios

• operationalizing SkinSpirit’s Provider Platform and Clinic growth strategy • assisting in shaping the business frameworks, tools, and decision models that power planning, coaching, and performance management across the organization • developing, supporting, and scaling provider performance across the full lifecycle—from hiring and onboarding through productivity, development, and sustained profitability • enabling stronger operational decisions across the provider and clinic lifecycle • activating the tools clinic leaders use to run their businesses—modeling utilization and productivity, informing compensation strategy, and establishing benchmarks • being a key strategic partner in Clinic business development conversations • serving as connective tissue between strategy, operations, finance, and field leadership

• Lead recurring reviews of marketing automation processes • Track, analyze, and report on marketing campaign performance • Configure and manage the software stack for campaign execution • Ensure compliance with data privacy regulations • Evaluate, engage, and manage consultants for software support • Translate business needs into system requirements • Develop and execute test plans for new features • Provide training and mentoring to marketing staff • Monitor system performance and resolve issues • Proactively evaluate upcoming software releases • Maintain a list of SkinSpirit specific feature requests • Project manage the implementation of new software • Collaborate with cross-functional teams • Ongoing optimization of the marketing software budget • Conduct market research and competitive analysis

• Lead SkinSpirit’s paid media strategy across current and emerging platforms, ensuring strong new client acquisition and efficient cost management • Oversee paid media budgeting, including forecasting and spend optimization to maximize ROI • Lead SkinSpirit’s website strategy and performance – including roadmap prioritization, site functionality, SEO strategy, landing page development, and CRO • Translate complex performance data into clear, actionable dashboards and recommendations that influence strategy, creative development, channel investments, and experimentation priorities • Evaluate and test emerging platforms, formats and measurement frameworks to unlock new growth opportunities and expand reach • Lead, mentor, and elevate an internal team of three while overseeing agency partners across paid media, SEO, and analytics • Drive the exploration and integration of AI tools and automation to enhance speed, insight generation, creative iteration, and operational efficiency across the digital team