• Lead recurring reviews of marketing automation processes with internal stakeholders and functional leaders to identify areas for improvement, optimization, and innovation • Track, analyze, and report on marketing campaign performance to inform strategic decisions • As the marketing technology subject matter expert, configure and manage the software stack to ensure seamless execution of campaigns and strategies. • Ensure compliance with data privacy regulations and other relevant regulatory requirements such as GDPR, CCPA and ADA while monitoring best practices within marketing operations • In cases where additional configuration support is required, evaluate, engage, and manage consultants who are software subject matter experts • Translate business needs into system requirements and ensure that these are clearly communicated to and understood by IT, consultants and/or software vendors • Develop and execute test plans to ensure newly implemented features are functioning as intended • Provide training and mentoring to marketing staff on best practices and using new features • Monitor system performance, quickly identify and resolve software/process problems and provide regular system performance trend reports • Proactively evaluate upcoming software releases for potential impacts to production environment and new feature adoption opportunities • Maintain a prioritized list of SkinSpirit specific feature requests submitted to software vendors and negotiate the business case for them to be built • Project manage the implementation of any new software, including evaluation, contract negotiation, implementation and ongoing renewals • Collaborate with cross-functional teams to align marketing initiatives and facilitate continuous improvement • Ongoing optimization of the marketing software budget by managing licenses, usage, and value for investment ensuring spending is aligned with strategy and objectives • Conduct market research and competitive analysis to stay ahead of industry trends and inform marketing strategies

Role Description The Marketing Intelligence & Operations Analyst analyzes data and workflows to develop recommendations that drive growth, improve operational efficiency and support data-informed decision-making. This role evaluates market data, campaign performance, financial, operational and patient journey data to identify trends, opportunities and areas for improvement. The analyst interprets findings and develops dashboards, performance reports, executive presentations and strategic summaries for department leadership. This role also designs, develops and implements AI-enabled workflow solutions that improve reporting, research, collaboration and operational efficiency while translating complex information into actionable recommendations aimed at driving new patient volume growth across key service lines. - Develop, maintain and evaluate dashboards, reports, scorecards and custom applications using Tableau, Power BI, Excel, Large Language Models and/or other tools to inform marketing, communications provider business development and operational decision-making. - Analyze internal and external datasets, including campaign performance, audience segments, market trends, patient volumes, digital engagement, CRM data, clinical propensity models and business development data to identify trends, opportunities, and performance drivers. - Interpret analytical findings and communicate timely, evidence-based insights and recommendations to internal stakeholders, department leadership and cross-functional partners. - Design, improve and document departmental workflows, reporting processes, and operational practices to increase efficiency, standardization, collaboration and operational readiness across the department. - Evaluate patient journeys and engagement opportunities by identifying workflow gaps, audience needs, pain points, and opportunities to improve patient acquisition, engagement and drive new patient growth. - Develop executive presentations, strategic summaries, performance recaps and leadership-ready narratives that translate complex data, business information and operational priorities into clear recommendations and actionable next steps. - Conduct recurring and ad hoc analyses related to marketing performance, patient journeys, provider business development and special strategic growth initiatives. - Design, develop and implement AI-enabled tools, templates, prompts, automations and workflows that improve reporting, research, collaboration, operational efficiency and insight generation across marketing, communications and business development teams. - Coordinate with marketing, digital, content, analytics, provider business development, clinical, operational, and agency partners to clarify business needs, gather requirements, validate findings, and advance cross-functional initiatives. - Performs other duties as assigned. Qualifications - Bachelor’s Degree in Business, Advertising, Communications, or Management. - A relevant master’s degree may substitute for up to one year of preferred professional experience. - 1-3 years of experience in a professional setting, preferably within a related industry and/or function. - Strong analytical and critical thinking skills, with the ability to interpret data, identify trends, and develop actionable insights. - Strong written, verbal, and visual communication skills with the ability to tailor messaging to various audiences. - Ability to synthesize data and information into clear insights, narratives, presentations, and recommendations. - Strong organizational and project coordination skills with attention to detail and follow-through. - Ability to support and contribute to cross-functional initiatives in a collaborative team environment. - Comfortable learning and leveraging AI-enabled tools and emerging technologies to improve workflows, reporting, research, and operational efficiency. - Curiosity and willingness to learn AI-enabled tools, automation methods, and emerging technologies that improve reporting, research, collaboration, and workflow efficiency. - Ability to work collaboratively across marketing, digital, content, analytics, provider business development, clinical, operational, and agency teams. Requirements - Fire Life Safety Training (LA City) - If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Benefits - The annual base salary range for this position is $68,640.00 - $112,370.00. - When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Role Description The Marketing Intelligence & Operations Analyst analyzes data and workflows to develop recommendations that drive growth, improve operational efficiency and support data-informed decision-making. This role evaluates market data, campaign performance, financial, operational and patient journey data to identify trends, opportunities and areas for improvement. The analyst interprets findings and develops dashboards, performance reports, executive presentations and strategic summaries for department leadership. This role also designs, develops and implements AI-enabled workflow solutions that improve reporting, research, collaboration and operational efficiency while translating complex information into actionable recommendations aimed at driving new patient volume growth across key service lines. - Develop, maintain and evaluate dashboards, reports, scorecards and custom applications using Tableau, Power BI, Excel, Large Language Models and/or other tools to inform marketing, communications provider business development and operational decision-making. - Analyze internal and external datasets, including campaign performance, audience segments, market trends, patient volumes, digital engagement, CRM data, clinical propensity models and business development data to identify trends, opportunities, and performance drivers. - Interpret analytical findings and communicate timely, evidence-based insights and recommendations to internal stakeholders, department leadership and cross-functional partners. - Design, improve and document departmental workflows, reporting processes, and operational practices to increase efficiency, standardization, collaboration and operational readiness across the department. - Evaluate patient journeys and engagement opportunities by identifying workflow gaps, audience needs, pain points, and opportunities to improve patient acquisition, engagement and drive new patient growth. - Develop executive presentations, strategic summaries, performance recaps and leadership-ready narratives that translate complex data, business information and operational priorities into clear recommendations and actionable next steps. - Conduct recurring and ad hoc analyses related to marketing performance, patient journeys, provider business development and special strategic growth initiatives. - Design, develop and implement AI-enabled tools, templates, prompts, automations and workflows that improve reporting, research, collaboration, operational efficiency and insight generation across marketing, communications and business development teams. - Coordinate with marketing, digital, content, analytics, provider business development, clinical, operational, and agency partners to clarify business needs, gather requirements, validate findings, and advance cross-functional initiatives. - Perform other duties as assigned. Qualifications - Bachelor’s Degree in Business, Advertising, Communications, or Management. - A relevant master’s degree may substitute for up to one year of preferred professional experience. - 1-3 years of experience in a professional setting, preferably within a related industry and/or function. - Strong analytical and critical thinking skills, with the ability to interpret data, identify trends, and develop actionable insights. - Strong written, verbal, and visual communication skills with the ability to tailor messaging to various audiences. - Ability to synthesize data and information into clear insights, narratives, presentations, and recommendations. - Strong organizational and project coordination skills with attention to detail and follow-through. - Ability to support and contribute to cross-functional initiatives in a collaborative team environment. - Comfortable learning and leveraging AI-enabled tools and emerging technologies to improve workflows, reporting, research, and operational efficiency. - Curiosity and willingness to learn AI-enabled tools, automation methods, and emerging technologies that improve reporting, research, collaboration, and workflow efficiency. - Ability to work collaboratively across marketing, digital, content, analytics, provider business development, clinical, operational, and agency teams. Requirements - Fire Life Safety Training (LA City) - If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Benefits - The annual base salary range for this position is $68,640.00 - $112,370.00. - USC is an equal opportunity employer. - We provide reasonable accommodations to applicants and employees with disabilities.

Role Description We aren't looking for a passive data-entry clerk or a generic virtual assistant. We are building a high-velocity, creator-led growth engine, and we need a Systems Architect and CRM Specialist to serve as the structural backbone of our marketing team. Your mission is to turn operational chaos into a fine-tuned machine. You will fully own the infrastructure behind our creator, influencer, and partnership pipelines—ensuring our CRM data is flawless, our workflows in tools like Linear and Notion are immaculate, and our reporting is 100% accurate. You are someone who gets genuinely excited by database schemas, automation rules, and spotless pipelines, and you have the confidence to enforce data hygiene across the entire organization. We value execution, logical systems-thinking, and an uncompromising attention to detail. If you know how to build scalability into a fast-moving startup environment, your runway here is unrestricted. Key Responsibilities - CRM & Pipeline Architecture: Take full ownership of our CRM environment (HubSpot, Airtable, or similar). Architect custom fields, views, stages, and automation rules to map the creator outreach lifecycle cleanly. - Rigorous Data Hygiene & Gatekeeping: Audit pipelines daily. Be the absolute gatekeeper for data accuracy—ensuring your team of influencer managers updates statuses, links, contracts, and interaction notes without exception. - Process Automation & SOP Design: Identify workflow bottlenecks and eliminate manual repetitive tasks by building automated triggers, integrations, and crisp Standard Operating Procedures (SOPs). - Sprint Tracking & Project Management: Manage the marketing department’s project backlog in Linear/Notion. Keep team sprints organized, track deadlines, and ensure cross-functional tasks move forward seamlessly. - Performance Reporting & Dashboards: Build and maintain operational dashboards for leadership. Translate pipeline velocity, conversion rates, active creator campaigns, and operational health metrics into clear data reports. - Cross-Functional Coordination: Serve as the structural bridge connecting Marketing, Influencer Outbound, and Legal/Finance to ensure creator onboarding and tracking flows effortlessly. Qualifications - 2+ years of dedicated experience in Marketing Operations, Sales Operations, Revenue Operations (RevOps). - Hands-on experience architecting and managing relational databases or CRM structures (e.g., advanced Airtable configurations, HubSpot setup, or Salesforce pipeline management). - You are deeply bothered by messy spreadsheets, unassigned tickets, and missing data points. You bring order to ambiguous spaces naturally. - Highly proficient with Google Sheets/Excel (e.g., complex formulas, data validation, pivot tables, and conditional structuring). - Proven experience managing tasks and agile-style boards inside modern tools like Linear, Jira, or Notion. Preferred Qualifications - Experience building automated integration workflows using tools like Zapier, Make, or native CRM hooks. - Prior experience supporting a high-volume outbound team (sales reps, recruiters, or influencer marketers). - Familiarity with the pacing of gaming, eSports, or creator economy platforms. Benefits - We offer more than just a remote role; we offer a masterclass in the future of the creator economy. - World-Class Mentorship: Receive hands-on training from industry experts. Whether you are an emerging talent or an established professional, you will sharpen your instincts using our proprietary tech. - Transferable Mastery: The skills you develop here, data analysis, high-level negotiation, and algorithmic trend forecasting, are among the most sought-after in the modern economy. - A Culture of Momentum: We excel at creating an environment where you are never stagnant. You will constantly be learning, applying new strategies, and moving forward. - High-Growth Upside: Join a team that values "potential over pedigree" and provides a clear runway for those who are driven to achieve excellence.