Kiva.org

Role Description Kiva Capital Management (KCM) is Kiva's asset management subsidiary, managing impact-first investment vehicles that provide financing to financial institutions and social enterprises serving underserved communities globally. KCM combines rigorous investment practices with Kiva's mission of expanding financial access and economic opportunity around the world. Kiva Capital Management is seeking a highly organized and detail-oriented Transaction Closing Process Manager to support the execution of investment transactions across KCM's investment portfolios. Reporting to the Senior Director of Investments, this role will serve as the central coordinator for investment closings, ensuring transactions move efficiently from approval through execution, funding, and documentation. - Maintain transaction closing checklists. - Facilitate communication among internal and external stakeholders. - Track critical milestones and deliverables. - Ensure all parties remain informed throughout the investment process. The ideal candidate thrives in a fast-paced environment, excels at managing multiple priorities simultaneously, and is passionate about creating clear, repeatable processes that support high-quality investment operations. At this time, we can only consider applicants with authorization to work in Bogota on a permanent, full-time basis; unfortunately, we cannot provide visa sponsorship. Qualifications - Bachelor's degree or equivalent combination of education and relevant professional experience. - 5 years of experience in transaction management, legal operations, investment operations, financial services, fund administration, project management, or a related field. - Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines simultaneously. - Strong written and verbal communication skills, with full professional fluency in English. - Demonstrated ability to coordinate effectively across multiple internal and external stakeholders. - Proficiency with Google Workspace and Microsoft Office applications. Requirements - Paralegal certification or experience supporting legal documentation, transaction closings, or due diligence processes. - Experience working with loan transactions, fund operations, legal teams, or external counsel. - Familiarity with Asana, Salesforce, or similar workflow and CRM platforms. - Spanish language proficiency. - Experience in impact investing, private credit, microfinance, nonprofit finance, or emerging markets. Benefits - A work-from-home position; final candidate must be authorized to work in Bogota. - An opportunity to improve real lives, solve hard problems, and change the world. - Friendly, supportive, and adventurous environment with a team of engaged colleagues. - A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, and unlimited PTO. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by Kiva. - Opportunities to connect with and learn from colleagues and partners around the world. - We offer JOON, a flexible lifestyle spending account that gives you an annual stipend to spend on Wellness, Professional Development, or Working from Home. - A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. - We actively welcome people of different backgrounds, experiences, abilities, and perspectives. - We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

Role Description Kiva is seeking an Email Marketing Operations Associate to help support the execution and continuous improvement of our email and lifecycle marketing programs. Reporting to the Senior Manager of Lifecycle & Email, this role will help build scalable operational processes that enable the Growth & Lifecycle team to execute increasingly sophisticated programs efficiently and consistently. Working closely with Growth & Lifecycle, Product, Creative, Analytics, Data Science, and Engineering teams, you'll support campaign execution, marketing operations, and process improvements that help deliver personalized communications to Kiva's global community. This role offers a strong foundation in marketing operations, with opportunities to grow over time into broader responsibilities across campaign management, marketing operations, and lifecycle marketing. At this time, we can only consider applicants with authorization to work in Colombia on a permanent, full-time basis; unfortunately, we cannot provide visa sponsorship. Key Responsibilities - Support the intake, planning, building, QA, scheduling, and deployment of campaigns across multiple stakeholders. - Build, maintain, and optimize complex workflows and lifecycle journeys using Iterable. - Execute A/B tests and support experimentation initiatives. - Conduct thorough QA across content, links, personalization, segmentation, rendering, and user experience. - Support the development and maintenance of reusable templates, workflows, and operational processes. - Maintain project timelines, dependencies, and deliverables within Asana. - Build and maintain audience segments, dynamic lists, suppression logic, and targeting rules within Iterable. - Support personalization, frequency capping, and segmentation initiatives that improve user experience and list health. - Help audit, document, and improve customer data available for lifecycle marketing. - Partner with Product, Engineering, and Analytics teams to improve customer data quality and lifecycle capabilities. - Identify opportunities to improve automation, segmentation, and triggered messaging programs. - Monitor and report on campaign and lifecycle performance metrics. - Document campaign learnings, experiment results, audience logic, and operational best practices. - Share insights and maintain documentation that improves team knowledge, efficiency, and cross-functional collaboration. - Support testing, research, and analytical initiatives that improve customer engagement and retention. - Identify opportunities to improve automation, targeting, and operational processes that improve marketing and team effectiveness. Qualifications - Advanced proficiency/fully fluent in English. - 1–3 years of experience in email marketing, technical production, lifecycle marketing, CRM administration, marketing operations, or a related field. - Hands-on experience with Iterable or a similar marketing automation platform (e.g., Braze, Klaviyo, Salesforce Marketing Cloud). - Experience supporting campaign execution, marketing automation workflows, audience segmentation, or QA processes. - Strong attention to detail, organizational skills, and commitment to operational excellence. - Experience managing multiple concurrent projects with competing deadlines. - Comfort working with data, spreadsheets, and marketing performance metrics. - Strong problem-solving skills and ability to learn new systems and technologies quickly and troubleshoot issues independently. - Excellent written and verbal communication skills and ability to collaborate across teams. - Interest in lifecycle marketing, email marketing, marketing operations, retention programs, or CRM. - Passion for Kiva's mission and expanding financial access around the world. Benefits - A work-from-home position; final candidate must be authorized to work in Bogota, Colombia. - An opportunity to improve real lives, solve hard problems, and change the world. - Friendly, supportive, and adventurous environment with a team of engaged colleagues. - A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, and unlimited PTO. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by Kiva. - Opportunities to connect with and learn from colleagues and partners around the world. - We offer JOON, a flexible lifestyle spending account that gives you an annual stipend to spend on Wellness, Professional Development, or Working from Home. - A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work.

Role Description Kiva's Impact Investments team works with investees from all over the world, including lending partners who fundraise on Kiva.org, as well as investees accepting debt financing from funds managed by Kiva’s traditional impact investing arm, Kiva Capital Management. The team is responsible for sourcing, monitoring and managing relationships with investees, onboarding and training new partners, and ensuring that all funding relationships are compliant with relevant policies and aligned with Kiva's social mission and strategic focus. This Investment Manager role will play a key part in scaling Kiva’s impact by sourcing, developing, and managing debt investments in high-impact social enterprises, with a focus on Latin America. The role involves: - Identifying promising early- and growth-stage businesses. - Conducting rigorous due diligence. - Building strong, trust-based partnerships that advance Kiva’s mission. While regional expertise in Latin America is preferred, this role will also support deals globally and requires the ability to work across diverse geographies and contexts. Beyond onboarding and portfolio management, this person will be a thought partner in shaping the future of the Social Enterprise program—testing new approaches, iterating on our model, and helping us deepen our impact. The ideal candidate brings a strong analytical mindset, a collaborative spirit, and a deep commitment to social impact, alongside a bias for action and comfort operating in ambiguity. This role will be based in Bogotá, Colombia, and will report to the Social Enterprise’s Investment Director. Qualifications - Technical experience with lending/investing in private companies, including financial statement analysis, loan structuring, and portfolio monitoring. - 5+ years of work experience in Investment Management, Finance, International Business, Economic Development, or related role. - Full professional fluency in English and Spanish; French fluency is a strong plus. - Experience investing in countries in Latin America. - Bachelor’s degree required; advanced degree a plus. - Flexible and willing to adjust schedules in order to work across varying time zones. - Able to travel 20% of the time and to adapt to the various work environments travel presents. - Thrives in a globally distributed, remote-first environment and demonstrates strong self-direction, proactive communication, and the ability to work independently. - Ability to network extensively and manage relationships effectively. - Ability to manage time well and prioritize across competing tasks. - Tech savvy. Proficient in office software and adept at learning and using technology platforms. Requirements - Develop strong relationships with potential and existing investees. - Monitor assigned Investments (both remotely and in person), including risk, financial performance, social performance, and compliance with Kiva policies and covenants. - Proactively identify, source, and recruit new high-impact social enterprise partners aligned with Kiva’s mission. - Conduct desk and on-site due diligence (when required) of potential Investments to assess prospects’ financial and social performance. - Participate in negotiations on Investment terms and conditions. - Assist in onboarding new Investees and communicate Kiva policy to these Investees. - Serve as a visible representative of Kiva within the impact investing and social enterprise ecosystem. - Provide Kiva with expert guidance on local market conditions in key markets. - Support drafting and review of transaction documentation of new Investments with the legal department. - Contribute to a culture of innovation by identifying opportunities to streamline processes. - Actively contribute to a supportive, high-performing team culture. Benefits - A work-from-home position; the final candidate must be authorized to work in Bogota, Colombia. - An opportunity to improve real lives, solve hard problems, and change the world. - Friendly, supportive, and adventurous environment with a team of engaged colleagues. - A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, and unlimited PTO. - Opportunities to connect with and learn from colleagues and partners around the world. - JOON, a flexible lifestyle spending account that gives you an annual stipend to spend on Wellness, Professional Development, or Working from Home. - A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture.

Role Description The Credit Operations Associate role is responsible for providing operational support and monitoring of Kiva’s lending partners across 80+ countries. This role drives operational excellence, partner satisfaction, and compliance by supporting daily operations, maintaining high-quality partner-facing processes, and ensuring partner satisfaction at all times. This role is ideal for someone detail-oriented, collaborative, and eager to learn in a mission-driven, global environment. At this time, we can only consider applicants with authorization to work in Colombia, on a permanent, full-time basis; unfortunately, we cannot provide visa sponsorship. Key Responsibilities - Partner Support: - Manage the partner support queue in Salesforce, providing timely and high-quality responses. - Support partner engagement through surveys, newsletters, and webinars to enhance partner experience and communication. - Maintain and update partner-facing resources, including the Partner Help Center. - Investigate and troubleshoot system issues; document findings and file bug tickets with the Engineering team when needed. - Support ad hoc translation requests and documentation needs. - Provide training and support to partners as needed. - Partner Monitoring and Compliance: - Review loans for potential policy violations and work with Lending Partners to resolve issues. - Conduct operational audits to ensure accuracy of the partner-submitted data on Kiva’s platform. - Perform monthly repayment reporting review and communicate with partners to confirm data accuracy. - Review and process default exemption requests sent by the partners. - Cross-Functional Collaboration & Projects: - Partner closely with Relationship Managers to support lending partners, ensuring alignment on partner communications, issue resolution, and overall partner health. - Collaborate with cross-functional teams to resolve issues and improve processes. - Contribute to process improvements by identifying inefficiencies and suggesting practical solutions. Qualifications - Highly organized with the ability to manage time effectively, prioritize competing tasks, and meet deadlines. - Strong analytical and data-driven mindset, with the ability to use data to inform decisions and solve problems. - Structured thinker who can troubleshoot systems, improve processes, and handle both detailed and high-level work. - Experience in customer service or partner support, with a focus on delivering high-quality service. - Excellent communication skills, with the ability to capture detailed processes and communicate them in an accessible manner to a range of audiences. - High attention to detail and a process-oriented approach to work. - Comfort with Salesforce, Looker, Excel, and Google Workspace. Ability to quickly learn new tools and systems. - Advanced proficiency in Spanish and English. - Proficiency in French (bonus). Benefits - A work-from-home position; final candidate must be authorized to work in Colombia. - An opportunity to improve real lives, solve hard problems, and change the world. - Friendly, supportive, and adventurous environment with a team of engaged colleagues. - A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, and unlimited PTO. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by Kiva. - Opportunities to connect with and learn from colleagues and partners around the world. - We offer JOON, a flexible lifestyle spending account that gives you an annual stipend to spend on Wellness, Professional Development, or Working from Home. - A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. - We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

Role Description The Impact Data Analyst ensures Kiva effectively realizes its impact strategy by overseeing the management and analysis of Kiva’s impact data. Responsibilities include: - Maintaining databases for impact data and evidence. - Ensuring data is organized, clean, and effectively analyzed for insights and utilization. - Joining Kiva’s impact team responsible for impact strategy, frameworks, and operationalization. - Reporting to the Senior Director of Impact and interacting closely with the investments team. - Providing consistent, accurate, and timely impact data to guide investment decisions. - Working with the Senior Impact Manager and Senior Director of Impact on monitoring and evaluation. - Maintaining Kiva’s impact data sets and ensuring key dashboards are up to date. - Assisting the Investments and Strategic Partnerships teams with grants and funds reporting. - Supporting regular reporting and ongoing requests for impact data and insights. Qualifications - 3 to 5 years work experience in impact data management and analytics, monitoring and evaluation, and/or international development with a quantitative focus. - Passion for impact measurement. - Strong data analysis skills, particularly using Excel/Sheets, Looker, or PowerBI. - Strong data visualization and presentation skills. - Ability to work independently. - Capacity to handle multiple tasks and prioritize effectively. - Experience in a start-up or other fast-paced environment. Requirements - Undergraduate degree in Economics, Political Science, Government, Data Analytics, Mathematics, International Development, or International Relations (preferred). - Knowledge of R, Python, SPSS, Stata or other statistical language (preferred). - Microfinance, Impact Investing, impact monitoring, or impact evaluation experience (preferred). - Experience in data visualization or data dashboard tools such as Tableau, Looker, Power BI, Google Data Studio, or Salesforce (preferred). Benefits - A work-from-home position; final candidate must be authorized to work in Colombia. - An opportunity to improve real lives, solve hard problems, and change the world. - Friendly, supportive, and adventurous environment with a team of engaged colleagues. - A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, and unlimited PTO. - JOON, a flexible lifestyle spending account for Wellness, Professional Development, or Working from Home. - Opportunities to connect with and learn from colleagues and partners around the world. - A diverse and inclusive workplace that welcomes people of different backgrounds, experiences, abilities, and perspectives.

Role Description Kiva is looking for passionate, dedicated, finance skilled young professionals to support the efforts of the Impact Investments Team. The Investment Analyst Contractor for LAC is an entry-level position responsible for supporting the LAC region in the financial and impact monitoring of partner institutions with a focus on Latin America and the Caribbean. This intern role will be based in Bogota. Primary Responsibilities: - Portfolio Management: Support the Investment Associate/Investment Managers in monitoring and analyzing the financial performance of current investees. - Due Diligence: Support due diligence processes of potential investments to help assess prospects’ financial and social performance. - Interest Rate/Borrower Cost Analysis: Assess the total cost of the loan product offered by field partners in comparison with the local and regional markets. - Impact Analysis: Help determine the social impact of the investments according to the impact metrics defined by Kiva. Qualifications - At least 21 years of age or older by July 14th, 2026. - Must be authorized to work in Colombia. - Bachelor or Master's degree in finance, accounting, or business. Undergraduates in other areas with the necessary postgraduate education or experience acquired through internships are also considered. - +1 years of work experience in Impact Investment, Investment Management, Finance, Corporate Lending, or Management Consulting (internships are considered as a part of the experience). - Bogota-based, remote, and flexible position. - Training or experience in financial statement analysis is required. - Spanish fluency and B2 level of English required. - High level of independence, attention to detail, and proactivity. - High level of proficiency in Microsoft and/or Google Suite office software and adept at learning and using technology platforms. - 6-month minimum required commitment, 1 year highly preferred. Benefits - International environment, with people from different countries, is an excellent opportunity for people with multiple language skills. - Flexible work schedule. - Friendly remote environment. - A monthly stipend of $800 USD per month. - The candidates will be responsible for complying with local taxes (VAT and income tax if applicable) and social security expenses (seguridad social (salud, pensión y riesgos laborales)).

Role Description As an intern with Kiva's Review and Translation Program (RTP), you will play a critical role in supporting and engaging remote Kiva supporters while aiding the growth and development of Kiva’s community programs. You will be the face of Kiva, communicating with Alumni and Ambassadors over the globe via email and Slack. The ideal individual for this position is a self-starter who is detail-oriented, well-organized, loves executing on new ideas, and enjoys interacting with a wide range of people. Those who want to learn more about nonprofit or community management will greatly benefit from the insight and hands-on experimentation with program development gained by being a member of our team. Key Responsibilities - Engage the Alumni and Ambassador communities: - Monitor discussions in Slack (the programs’ online community forum) and coordinate engagement and recognition efforts. - Alert Ambassadors and Alumni on opportunities to connect with Kiva. - Support with cross-functional event planning and motivational messaging during various Kiva campaigns. - Ambassador recruitment: - Research recruitment resources as needed. - Post job descriptions and assist in the initial screening of applications. - Assistance with the creation of new reference materials (e.g., FAQs, training videos). - Team collaboration on volunteer engagement logistics: - Draft motivational messaging. - Plan events. - Design and analyze surveys. - Strategize on timing and method of communication. - Enhance process efficiency: - Provide input on streamlining recurring engagement responsibilities for efficiency gains. - Propose initiatives that would minimize manual program administration. Secondary Responsibilities - General data analysis: - Compilation and analysis of surveys, polls, and monthly reports. - Additional support: - Contribute to and manage aspects of various projects as needed. Qualifications - At least 21 years of age or older by July 14th, 2026. - Able to commit to the full 6-month term. - Strong critical thinking, with an eye for detail and ownership for your work. - Enjoys problem-solving and relationship building. - Strong written and verbal communication. - Highly proactive and able to work independently. - Highly organized individual with an aptitude for working in a start-up environment. - Intermediate skills in Google Docs, Word, Excel, and PowerPoint. Benefits - Professional development and skills workshops. - Access to Kiva’s network of Kiva Fellowship and Internship Alumni. - Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats. - References are gladly given for successful participants. - Kiva will provide a modest stipend of $800 a month (before taxes) to its volunteers.

About us: Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested over $2 billion in real dreams and real opportunity, spanning more than 100 countries and over 5 million borrowers As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full-time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world. Kiva's values: Impact first - This is why we exist. This is the drumbeat we march to. Every day. Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable. Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big. Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world. Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other. Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. Clarity. Courage. Kindness. Role overview: We are seeking a Senior Full-Stack Engineer to help lead the design, development, and evolution of Kiva’s core platform. In this role, you’ll work across backend services and frontend applications, drive technical decisions, and raise the bar for code quality, reliability, and team effectiveness. You’ll be trusted with ambiguous problems, expected to think in systems, and empowered to mentor others while delivering meaningful product outcomes. At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship. Key responsibilities include: - Lead the design and delivery of complex, end-to-end features using Kotlin, PHP, Node.js, and Vue.js / Nuxt - Own technical solutions from discovery through production, balancing product needs with long-term maintainability - Design, build, and evolve backend services, APIs, and data models that support high-impact workflows - Set standards for frontend quality, performance, and accessibility across user-facing applications - Influence architecture and technical direction through design reviews and thoughtful tradeoff analysis - Proactively identify and reduce technical debt, reliability risks, and operational bottlenecks - Collaborate closely with product, design, platform, and data teams to shape roadmap and execution - Debug and resolve complex production issues, contributing to incident response and prevention - Mentor and support other engineers through code reviews, pairing, and technical guidance - Contribute to documentation, best practices, and shared engineering standards Preferred qualifications: - 6+ years of professional software engineering experience, including senior-level ownership - Strong backend experience with Kotlin, PHP, and/or Node.js in production systems - Frontend expertise with Vue.js, Nuxt, or comparable modern frameworks - Experience designing scalable APIs and data models for real-world usage - Proven ability to deliver complex projects with minimal direction - Strong code quality instincts, including testing strategies and maintainability - Experience working in collaborative, cross-functional product teams - Comfort operating in production environments with high availability and user impact DevOps & Platform Experience (Bonus) - Experience working with AWS or similar cloud platforms - Familiarity with Docker, Kubernetes, and containerized deployment - Exposure to Terraform, CI/CD pipelines, or infrastructure-as-code - Ability to reason about system reliability, observability, and performance tradeoffs What we offer: - A work-from-home position; final candidate must be authorized to work in Bogota, Colombia. - An opportunity to improve real lives, solve hard problems, and change the world - Friendly, supportive, and adventurous environment with a team of engaged colleagues - A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, and unlimited PTO. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by Kiva. - Opportunities to connect with and learn from colleagues and partners around the world A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission! We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.

IMPORTANT: This role is only available to those 13+ years of age and residents of the United States or Canada. This is a waitlist. The next cohort will launch in September 2026. --- Kiva has launched an Ambassador Community, and we’re inviting you to build it with us! Together, we can open even more doors to financial opportunity through word of mouth and community building. As a Kiva Ambassador, you'd be Kiva's voice for financial inclusion, and you’ll impact even more lives. Every new person you introduce to Kiva can mean an entrepreneur funded, a child educated, a family flourishing, and a community transformed. Your personal stories and experiences are far more powerful than any advertisement we could come up with. Since 2005, word of mouth has been our most effective way to grow our community of lenders. According to a recent lender survey, over 40% of lenders who tried Kiva for the first time heard about us from a friend or family member. Kiva advocates are making a tremendous impact! You’ve likely already shared Kiva with your family and friends. Now, imagine extending that reach even further. Curious about what being a Kiva Ambassador entails? Check out the role and apply below. ----- We ask Kiva Ambassadors to volunteer about 2 hours per week (for 6 months) supporting Kiva in reaching new audiences and lenders. What do Kiva Ambassadors do? Start a Kiva giving fund and share it with your family, friends, and more. You could... - Share Kiva's mission with clubs, community associations, places of worship, and other groups - Host a birthday fundraiser for Kiva - Start a Kiva club - …do almost anything you can think of to share Kiva with your network For Ambassadors, Kiva will... - Provide access to an exclusive community where you can connect, share ideas, and learn from one another - Connect you with Kiva leadership team and CEO - Provide you with opportunities to learn about financial inclusion and social impact - Provide you with resources needed to share Kiva - Recognize you with special events, swag, and more Requirements: - A least 13 years of age. (Participation by those under 18 will require a guardian or parent's permission) - Reside and promote Kiva within the United States or Canada Please note that this is an unpaid volunteer role.

About us: Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested over $2 billion in real dreams and real opportunity, spanning more than 100 countries and over 5 million borrowers As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world. Role overview: This is for a 9-month, remote contract project working with the Marketing and Communications Team at Kiva. The Social Media Contractor supports the execution of Kiva’s social media presence across Meta social platforms (Instagram & Facebook). This role is focused on publishing, monitoring, and reporting, ensuring content is scheduled accurately, community conversations are managed in a timely manner, and quarterly performance insights are captured and shared. This is a highly defined, execution-focused role responsible for operational consistency across Kiva’s social channels. The contractor works closely with the Creative team and the Communications team to ensure assets are published correctly, and community engagement is responsive and aligned with brand guidelines. At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship. Key responsibilities include: Social Publishing & Scheduling – 40% - Schedule approved content across Kiva’s social platforms using Sprout Social - Maintain a consistent post cadence of 2-3 posts per week for Instagram, 1-2 posts per week for Facebook - Ensure correct copy, tagging, formatting, links, and accessibility best practices (e.g., alt text) - Coordinate with the Creative team Project Manager to source evergreen assets, and the Communications Manager to source Kiva blogs, thought leadership narratives, and impact report assets, and use all content types to build and execute content schedule across platforms - Maintain accuracy in publishing calendar and flag gaps or inconsistencies Community Monitoring & Engagement – 40% - Monitor Sprout Smart Inbox daily for comments, messages, and mentions - Respond to routine inquiries and comments in alignment with brand voice and guidelines - Engage with relevant page interactions to support visibility and audience growth Performance Reporting – 20% - Compile quarterly social performance reports across platforms - Track core metrics (reach, engagement, follower growth, CTR, top-performing posts) - Share insights with the Communications team to inform ongoing content planning Technical Competencies: - 2+ years of experience managing social media publishing and community engagement - Demonstrated experience contracting social media management for established brands (nonprofit or corporate) - Experience with Sprout Social or similar social management platforms - Strong attention to detail and operational consistency - Clear, professional written communication skills - Ability to triage and escalate issues appropriately - Comfortable working independently within a defined scope What we offer: - Pay is $25 an hour - An opportunity to improve real lives, solve hard problems, and change the world - Friendly, supportive, and adventurous environment with a team of engaged colleagues - Opportunities to connect with and learn from colleagues and partners around the world A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission! We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.