• Triage the COO's inbox daily, distinguishing items requiring the COO's direct attention from items that can be handled, delegated, deferred, or filed; maintain a clear and current view of outstanding correspondence. • Draft first-pass responses to routine correspondence in the COO's voice, including acknowledgments, scheduling responses, internal coordination notes, and follow-up requests; route drafts for the COO's review and approval where appropriate. • Track commitments made by the COO and by counterparts in correspondence; ensure that promised actions and follow-ups are tracked to completion. • Maintain orderly filing of significant correspondence, contracts, and reference documents using the organizational tools the COO and operations team use day to day. • Own the COO's calendar end to end, including scheduling, rescheduling, conflict resolution, and time-blocking for focused work; maintain awareness of priorities so that scheduling decisions reflect what matters most rather than first-come-first-served. • Coordinate meetings across multiple time zones, including with counterparts in Europe and Asia, balancing the COO's schedule against the practical realities of international coordination. • Prepare the COO for meetings with relevant context — prior thread history, attendee background, agenda items, open questions, and any commitments or follow-ups outstanding from prior interactions. • Capture meeting notes and action items where the COO is unable to do so, or where a written record will serve subsequent follow-through; circulate to relevant parties as appropriate. • Maintain a comprehensive view of items the COO owes to directors, executive leadership, customers, partners, and external counterparts; surface commitments that are at risk of slipping before they become problems. • Coordinate the COO's travel end to end, including flights, accommodations, ground transportation, and the practical logistics of multi-day, multi-location trips spanning customer sites, manufacturing partner facilities, and ThermalWorks locations.

Role Description The Personal Executive Assistant provides personal and administrative support, facilitates communication with high profile talent, agents, and other executives, and represents the CEO and company professionally. Our client offers a collaborative, fast-paced, and high-performing environment that requires a high degree of customer service and communication skills. - Works closely with the CEO to understand priorities, tracking progress throughout the business day and maintaining alignment with objectives. - Maintains CEO's calendar, coordinates meetings and appointments, and keeps parties appropriately informed on a timely basis when changes occur. - Screens incoming calls and correspondence and responds independently as needed. - Provides personal assistance such as running errands, assisting with projects, helping with ordering cards and gifts, routine tasks, and arranging travel. - Responsible for the oversight of office housekeeping, supply, and office management. - Arranges, books, and monitors details of complex travel and itineraries. - Prepares expense reports and reconciles corporate credit card account. - Collects and compiles data, preparing assigned standard reports, communicating with various external and internal partners as required. - Organizes and facilitates meetings, appointments, and conference calls as requested. - Creates and maintains presentation, database, and spreadsheet files. - Organizes programs, events, meetings, or conferences by arranging facilities and caterers. - Prepares correspondence, filing, photocopying, scanning, and fax and mail distribution as required. - Requests couriers and deliveries. - Supports and demonstrates strong commitment to organization policies and procedures. - Exercises discretion and maintains confidentiality at all times. Qualifications - Bachelor's degree preferred but High School diploma or equivalent (G.E.D) with 2 years of related training/experience may be substituted. - Prior work experience in a similar role required, preferably in the entertainment industry. - Demonstrated proactive approach to problem-solving with strong decision-making capability and ability to work independently. - Demonstrated ability to work collaboratively in a team environment. - Exemplary planning and time management skills and ability to multi-task and prioritize workload. - Excellent interpersonal, verbal, and written communication skills. - Full comprehension of office management systems and procedures; up to date with advancements in office applications and tools; demonstrated proficiency with Google Docs and MS Office applications.

Role Description We are looking for a proactive and experienced Executive Business Partner to support the CFO. This role involves high-level strategic support spanning startup dynamics, DTC business operations, and finance. The successful candidate will enable effective decision-making, streamline operational workflows, and contribute to scaling efforts. This is a remote opportunity open to candidates based in Canada, offering the chance to collaborate closely with senior leadership in an entrepreneurial environment. Key Responsibilities - Own and manage the CFO’s calendar, inbox, priorities, and follow-through across multiple workstreams, ensuring high-impact items are prioritized and executed. - Act as a true execution partner, bridging communication between leadership, vendors, legal, finance, operations, and external stakeholders. - Support business operations and strategic initiatives, helping drive accountability, tracking deliverables, and ensuring projects move forward. - Coordinate vendor relationships, contracts, renewals, and support operational due diligence processes. - Assist with legal and compliance-related workflows, including contract coordination, documentation tracking, trademarks, patents, and other high-stakes processes. - Support financial operations by reviewing reports, tracking budgets, vendor pricing, invoices, and identifying inconsistencies or opportunities for optimization. - Build, maintain, and improve systems, SOPs, workflows, dashboards, and operational processes to improve efficiency and reduce executive overhead. - Leverage AI tools (Claude, ChatGPT, automation tools, AI agents) to optimize workflows, documentation, and operational execution. - Prepare meeting materials, agendas, executive briefings, and maintain accountability around follow-ups and key action items. - Support exit readiness initiatives, data rooms, and confidential documentation processes as needed. - Coordinate travel, logistics, and ad hoc executive support requests in fast-changing environments. Qualifications - 5+ years of experience supporting founders, CEOs, CFOs, COOs, or senior executives in startup, DTC, ecommerce, SaaS, or high-growth environments. - Strong experience with executive support fundamentals, including calendar management, inbox management, executive communications, and prioritization. - Experience in scaled DTC/ecommerce businesses (subscription business experience is highly preferred). - Demonstrated ability to operate as an Executive Business Partner, not solely an administrative assistant. - Strong exposure to financial processes, including budgeting, reporting, expense tracking, vendor pricing analysis, and ability to interpret P&Ls or financial data. - Experience working with legal/compliance processes, including contracts, trademarks, patents, documentation, or regulated business environments. - Familiarity with EOS / Traction methodologies (Level 10s, Rocks, Scorecards) is highly preferred. - Highly AI-native; daily use of tools such as Claude, ChatGPT, AI agents, or automation platforms to improve workflows and execution. - Advanced proficiency with tools such as Google Workspace, Slack, Notion, HubSpot, QuickBooks, CRM systems, project management platforms, and spreadsheets. - Strong analytical mindset with excellent problem-solving and process optimization skills. - Comfortable working in high-growth, ambiguous, fast-changing environments with shifting priorities. - Exceptional communication skills, discretion, ownership, and ability to maintain confidentiality. - Availability to overlap with US Mountain Time hours (within 3 hours preferred). Benefits - Competitive salary. - Work with fast-scaling, premium brands. - Fully remote role with a dynamic, growth-driven team. - Clear opportunities for career growth and advancement.

• Manage and maintain the calendar of Percona’s CEO • Assist the CEO in producing documents, project plans, and presentations as required • Assist the CEO in preparing for board meetings, including the preparation of board presentations and other associated material • Collaborate with the CEO and Percona board to coordinate meetings as required • Manage and maintain annual, quarterly, monthly, and weekly regular meetings as required (for example, departmental/meetings and monthly all company calls) • Support the CEO’s conference talk submissions and preparation • Assist with travel arrangements for CEO as required • Includes booking reservations with airlines and accommodations • Provide Zoom links, attend meetings, take minutes, and publish decisions and actions • As needed, assist with email backlog to ensure timely triaging and response to priority communications • Manage and submit expense reports as requested • Facilitate follow-through on meeting decisions and action items • Other duties as assigned