Percona

• Create technical content: Tutorials, deep-dive blog posts, reference guides, video walkthroughs, and demos • Speak in public: Conference talks, webinars, meetups, podcasts, livestreams • Engage upstream in the communities behind the open source projects Percona builds on • Engage with the Percona community on forums, Discord, GitHub, and at events • Cover Percona's open source portfolio • Close the feedback loop on field insights • Partner across teams with Marketing, Product, Engineering, and Support

Role Description Are you passionate about solving puzzles, learning fast, and building expertise where business, technology, and legal operations meet? This is an entry-level role designed for someone at the start of their career who is naturally curious, loves to untangle problems, and wants to build deep expertise at the intersection of law, business, and operations. You don't need prior contracts experience — you need a sharp mind, an eye for detail, and a real appetite to learn. As a Contracts Associate, you'll step into the dynamic intersection of law and business, where no two days look quite the same. You'll work alongside a small but talented team that will invest in your development from day one. Every contract is a new puzzle, and every puzzle is a chance to grow. This role is perfect for someone who is energized by figuring out how things work, asking good questions, and finding cleaner ways to do them. - Learn to Draft and Refine: Prepare, send, and help negotiate contracts — updating language for clarity and relevance using modern tools like Salesforce, Ironclad, and AI. - Get the Quote Right: Verify that quotes accurately reflect what the customer is buying, ensuring clean, reliable information for Billing and Finance. - Learn Our Products: Build a working knowledge of Percona's expert consulting, support tiers, and managed services across MySQL, MongoDB, PostgreSQL, and MariaDB. - Collaborate and Problem-Solve: Partner with internal teams and customers, building negotiation skills with mentorship from senior team members. - Dig Into the Details: Review red-lined agreements, spot issues, and propose solutions. - Support the Company's Work: Help respond to RFPs, vendor forms, questionnaires, and document requests. - Communicate Clearly: Explain terms and make recommendations to internal stakeholders and external partners. - Global Team Support: Cover time-sensitive requests across time zones during teammate absences or busy periods. - Grow Into Deals Desk: Support the Sales, Finance, Legal, Customer Success, and Services teams as they move complex deals from quote to close. Qualifications - A Bachelor's degree (business, English, philosophy, political science, pre-law, or any field that sharpened how you think and write). - Demonstrated attention to detail through coursework, internships, part-time work, or projects. - Strong written and verbal English communication skills. - A problem-solving mindset. - Intellectual curiosity. - Comfort with technology and a willingness to learn new platforms quickly. Requirements - Internship, co-op, or project experience in legal, paralegal, contracts, deals desk, operations, finance, accounting, or any role requiring meticulous review of documents. - Coursework or independent reading in contracts, business law, or commercial transactions. - Examples of process improvement. - Experience working independently or in a remote setting. - Strong interpersonal skills and good judgment in ambiguous situations. Benefits - Hands-on mentorship from experienced professionals. - A clearly defined growth path into contract negotiation, deals desk, and beyond. - Work with global experts who thrive on solving complex problems. - A remote-first culture that values balance and autonomy. - Ongoing investment in your learning and career development.

Role Description Percona’s Technical Support team handles some of the most challenging and rewarding database issues in the world. Our global team of open source database experts thrives on complexity and cares deeply about empowering our customers. We are looking for a Support Supervisor to help us lead and grow this capability even further. This role fits within a well-defined structure: you will report to a Support Manager and be directly responsible for a group of world-class Technical Support Engineers. Your focus will be on operational excellence, technical quality of service, and the growth and effectiveness of your team. You’ll help shape the day-to-day delivery of high-end, consultative support for open source database technologies like MySQL, MongoDB, PostgreSQL, and Valkey/Redis. This is not a “call center” environment. Your engineers work on tough technical problems across a wide range of complex customer environments. You will guide, coach, and support them in solving these challenges, while ensuring they have the tools, processes, and culture they need to succeed. You will collaborate and coordinate with the Support management team and other departments to ensure operational excellence. What You Will Do - People & Team Leadership - Lead a high-performing team of Technical Support Engineers across time zones - Mentor and coach engineers through technical and non-technical challenges - Manage scheduling, coverage, escalations, and rotation planning - Promote accountability, learning, and consistency within your team - Operational Excellence - Drive continuous improvement in our operations and service delivery - Track KPIs such as SLA performance, response/resolution times, CSAT, and internal process adherence - Identify and address performance gaps through structured feedback and support - Partner with other supervisors and managers to ensure seamless global operations - Customer & Technical Quality - Oversee ticket quality, communication, and customer satisfaction - Participate in escalation handling, ensuring timely and effective outcomes - Promote knowledge sharing via documentation, internal mentoring, and retrospectives - Stay informed at a high level on relevant technologies and industry shifts Qualifications - Worked with open source technologies (especially databases like MySQL, PostgreSQL, MongoDB, or Valkey/Redis) - Supervised or participated in customer-facing teams in a high-expectation environment - Mentored others in both soft skills and technical troubleshooting - Balanced the needs of customers, employees, and company goals What Will Make You Stand Out - Comfort working across time zones and cultures - Prior experience as a Technical Support Engineer or DBA - Experience managing or leading remote or globally distributed teams - Strong technical depth in Linux and open source databases - Familiarity with Percona software such as PMM and related technologies Location & Travel This is a fully remote role. Work will occur primarily during European business hours. Occasional international travel (1–3 times per year) may be required for team meetings or events. Benefits - Flexible work hours and various paid time off programs - All your equipment for your remote office - Funds for career development (external training, certifications, conferences) - Ongoing connectivity allowances - Opportunity to participate in our equity incentive plan - Support for a healthy work/life balance through various programs - Social responsibility initiatives through our PAVE volunteering program and Women Transforming Technology

• Create awareness and interest in Percona solutions as a value add solution with prospects • Identify and communicate with appropriate key decision makers within prospective accounts • Deliver high-quality phone calls, emails, and social media messaging that will result in meeting/exceeding monthly goals • Nurture and manage leads until they are qualified as sales-ready • Proactively set up sales appointments for further discovery • Document all activity in our CRM system and provide the sales team with clear details on the prospect’s needs to ensure high-quality transition • Use advanced prospecting strategies (LinkedIn social selling, video messaging, account research & custom cadence creation, etc) to break into enterprise accounts

Role Description The MongoDB Principal DBA is responsible for the high quality technical execution of Percona’s MongoDB services capabilities for the Managed Services department. This role will be primarily responsible for setting the technical direction and dictating the best practices for the Managed Services department as we look to scale our MongoDB offerings. This is equal parts a technical role and a strategic role, with a primary focus on the technical aspects of MongoDB knowledge while working to help build our Managed Services practice around MongoDB. While technically focused, this role will work closely with the rest of the Managed Service Delivery team, acting as an escalation point for complex MongoDB related tickets, as well as other technical requests. Contribution to Percona’s MongoDB software product direction is also a part of the role, with the Principal DBA enabled to influence and help guide Percona’s product strategy with the Engineering team. In order to achieve success in this role, the MongoDB Principal DBA works in a collaborative position with stakeholders from the Sales, Marketing, Global Services, Customer Success and Engineering teams to contribute to Percona’s MongoDB Managed Services implementation goals. As a dynamic and thriving company, this position is unique in that it offers a challenging yet rewarding environment. You will be expected to wear “many hats” as the position looks to positively influence the direction of the company, specifically with regard to direction of our Managed Services offerings, how we deliver said offerings, and how that aligns with organizational and product engineering strategy. What You Will Do - Help set the direction for the Managed Services MongoDB offerings, both technically and from a service offering standpoint. - Act as a technical escalation point for Managed Services - takes ownership of complex/escalated tickets and owns them through to resolution. Also participates in On Call and shift work for the MongoDB discipline. - Support and assists continual improvement of Percona’s quality of service delivery by participating in ticket review/spot checks to identify opportunities for improvement. - Provide direction and guidance on Percona’s MongoDB software product strategy - recommending product enhancements, changes or new software products as appropriate, both for outwardly facing software as well as internal automation software. - Create technical content for consumption by the community as well as Percona subscribers. Blogs, Whitepapers, KnowledgeBase articles, webinars and conference talks are all media types which may be used. - Train, mentor and potentially supervise existing and new Managed Services employees on the MongoDB team to sustain and improve the quality of service provided by Managed Services. - Participate in the New Product Introduction processes to identify, qualify, and prove technical feasibility on features and functionality related to our internal Managed Services software. - Follow the latest industry developments and stay up-to-date on corporate competitors. - Assist in interviewing and selecting candidates for MongoDB Managed Services positions as we build our practice. - Participate in the delivery of proactive tasks to improve the stability, performance, and fault tolerance of customer environments. - Support the Percona field sales team on strategic, MongoDB related opportunities. Qualifications - 7+ years experience with MongoDB technology, ideally in a customer facing role or 7+ years experience with distributed software administration coupled with Advanced-level MongoDB knowledge. - Fluent English communication (native-level a bonus), primarily for customer interactions. - Ability to work remotely. - MongoDB expertise in all areas of implementation: installation, configuration, upgrades, tuning. - Strong skills in replication and sharding. - Production experience, Multiple datacenters, Large datasets. - Experience with Linux, FreeBSD. - PHP, Java, Nodejs, Go, Python, Ruby, and/or any client application programming experience used in conjunction with MongoDB. - Other NoSQL experience - Cassandra, etc. What Will Make You Stand Out - Networking, system administration, hardware, virtualization, containers, scripting, IO subsystems. - Ability to create and deliver presentations. - One or more of Puppet, Chef, Ansible, Vagrant, Consul, etc. would be a plus but not required. Benefits - Flexible work hours and various paid time off programs. - All your equipment for your remote office. - Funds for career development (external training, certifications, conferences). - Ongoing connectivity allowances. - Opportunity to participate in our equity incentive plan. - Support for a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. - Support for being socially responsible through our PAVE volunteering program and Women Transforming Technology.

Practice Lead: Observability The Practice Lead for Observability is a hands-on leader dedicated to helping customers establish robust observability frameworks. While the primary focus is on database environments, the Lead provides broad architectural guidance across the entire technology stack. As a recognized thought leader, the Practice Lead stays at the forefront of the "Observability Industry," offering strategic advice and direct assistance with complex implementations. Our Philosophy: Open Source First At Percona, we have a strong bias toward best-in-class open-source tools. However, we recognize that customers may already utilize proprietary solutions. In these cases, we help them achieve optimal outcomes at the lowest cost while advising on how open-source components can add value and further reduce expenses. Key Responsibilities - Customer Advocacy: Act in the best interest of the customer. While you will champion Percona solutions like Percona Monitoring and Management (PMM), your priority is the customer’s success, regardless of the specific tooling. - Product & Partnership Influence: Act as a strategic advisor to internal Percona teams to improve our software and services. You will also collaborate with the Technical Alliances Lead to establish partnerships with high-value software vendors. - Business Growth: This is a results-oriented role. Success is measured by the revenue and profitability of the Observability Practice, its contribution to Percona subscriptions (Support, Managed Services, etc.), and overall customer satisfaction. - Thought Leadership: Drive Percona’s presence in the observability space through content creation, professional networking, and speaking engagements at industry conferences. - Service Design: Architect professional service offerings and packages designed for high market impact and successful customer adoption. - Sales & Marketing Enablement: Serve as a "Super Expert" Solution Architect during pre-sales cycles. You will work closely with Marketing on technical campaigns and enable the Sales team to win deals with significant observability components. - Practice Building: As the business scales, you will be responsible for hiring and mentoring a dedicated team to expand the Observability Practice. Why Percona? At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB. Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology. If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk! Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!

• Develop and maintain relationships with key stakeholders across assigned Global System Integrators (e.g., TCS, Infosys, HCL, IBM India) and strategic enterprise customers. • Act as a local point of contact and relationship bridge, ensuring customers and partners feel heard, supported, and aligned with Percona. • Drive a high level of responsiveness and engagement aligned to customer time zones and expectations. • Coordinate and communicate the status of support tickets and consulting activities, ensuring stakeholders receive clear, regular updates. • Host operational review calls to summarize progress, highlight risks, and provide guidance. • Track escalations and ensure visibility internally, while reinforcing proper support processes and SLAs. • Deliver or coordinate technical onboarding, training sessions, and best practice workshops for partners and customers. • Help reduce recurring issues by promoting proactive adoption of Percona best practices and architectures. • Serve as a technical sounding board for partner architects and customer teams. • Partner with Sales, Customer Success, Support, Consulting, and Product teams to ensure alignment on customer needs and priorities. • Provide structured feedback on customer sentiment, recurring issues, and product gaps. • Support joint initiatives with GSIs, including enablement programs and strategic account alignment. • Monitor support activity across assigned accounts to identify trends, risks, and improvement opportunities. • Provide structured reporting on customer health, escalations, and engagement effectiveness. • Contribute to continuous improvement of Percona’s partner engagement model.

We are looking for an ambitious, growth-minded Content & Social Media Coordinator who wants to build real marketing experience across multiple disciplines, not just check boxes in one lane. This role sits at the intersection of content, social, and customer storytelling, and is designed for someone who is ready to own meaningful work from day one and grow fast. You'll manage our social media agency relationship and content calendar, lead our case study production process, handle blog publishing and website updates, and work directly with AI tools as part of daily content workflows. You'll collaborate closely with our Senior Content Strategist & AI Content Lead and have broad visibility across the full content function, giving you the kind of diverse, hands-on experience that accelerates a marketing career quickly. What You Will Do Social Media - Manage the social media content calendar across LinkedIn, X/Twitter, and other relevant channels. - Serve as the primary point of contact for our social media agency: brief, review, provide feedback, and approve content. - Contribute to social strategy directionally, identifying content themes, trending topics, and engagement opportunities, in collaboration with the Senior Content Strategist. - Monitor social performance metrics and report on what's working; surface insights to inform the broader content strategy. - Engage with community comments and conversations in a brand-appropriate way. Case Study Program - Own the end-to-end case study process: coordinate customer approvals, schedule interviews, manage production timelines, and track status. - Work with AI tools and the Senior Content Strategist to produce case study drafts from interview transcripts and raw notes. - Manage customer and internal review cycles, ensuring feedback is incorporated accurately and on schedule. - Maintain a pipeline of case study candidates in coordination with the customer success and sales teams. Blog & Website Content - Publish blog posts in WordPress environment: formatting, tagging, image selection, SEO metadata, and internal linking. - Maintain and update evergreen website content pages as needed, coordinating with design when changes require visual updates. - Keep the editorial calendar organized and current, flagging scheduling conflicts or gaps to the Senior Content Strategist. - QA content before publishing; checking formatting, links, images, and metadata. What You Have Done - 1–3 years of experience in content marketing, social media, or a related marketing coordinator role. - Strong organizational skills with an ability to juggle multiple projects, you keep things moving without needing to be managed. - Experience managing or coordinating with an external agency or vendor. - Hands-on experience with social scheduling tools (Sprout Social, Buffer, Hootsuite, or similar). - Familiarity with WordPress platforms, comfortable publishing and formatting content without developer help. - Excellent written communication; you don't need to be a head writer, but you can spot an error and write a clear, on-brand caption. - A self-starter mentality, you look for ways to contribute beyond your job description and take initiative without waiting to be asked. - Genuine curiosity about AI tools and eagerness to build fluency in them as a core professional skill, not just a nice-to-have. What Will Make You Stand Out - Experience using AI writing tools for drafting or editing content. - Basic understanding of SEO and content performance metrics. - Experience in B2B or tech marketing environments. - Exposure to customer marketing, case study production, or customer success workflows. If you’re early in your marketing career and want to learn fast, this role is unusually broad for a coordinator-level position — in a good way! You’ll work across social, content, customer storytelling, and AI-powered production, collaborating with senior marketers who are invested in your development. We’re not looking for someone to stay in a lane; we’re looking for someone ready to grow out of this role and into something bigger! Why Percona? At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB. Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology. If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk! Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!

• Messaging and positioning for Percona's PostgreSQL portfolio: Percona Distribution for PostgreSQL, Percona Operator for PostgreSQL (Kubernetes), and PostgreSQL-specific use-case packaging (AI Readiness, Migration, Performance Optimization, Cost Optimization) • Own PMM positioning broadly and drive messaging that works across PostgreSQL, MySQL, and MongoDB users. • Competitive positioning for PostgreSQL and PMM against database observability alternatives. • Partner with Services and Consulting so your messaging connects to the support, consulting, and managed services that customers actually buy alongside the software. • Contribute to launches, enablement, and messaging that span multiple database technologies. • Build and maintain competitive landscapes for your primary areas, and contribute to the broader Percona competitive view. • Own launch plans for releases, features, extensions, and service offerings in your areas. • Build sales and CS enablement: competitive comparison docs, pitch decks, one-pagers, FAQ docs, and other materials that connect technology to the use cases buyers care about. • Drive customer evidence: case studies, testimonials, and proof points, including services and support engagements. • Coordinate with Product on roadmap inputs for your portfolio areas. • Track ecosystem trends across your portfolio areas (community surveys, conferences, mailing lists, analyst reports). • Translate VOC from support, consulting, and sales into positioning updates and product feedback. • Engage with the open source database community; represent Percona's perspective at events and in public content.

• helping our customers’ DBA teams when they need expert assistance • gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice • perform screen-sharing sessions to help them quickly navigate and resolve issues • authoring new blog posts on interesting topics for our open-source community to digest • answering questions on our forum • creating new articles in our customer-facing knowledge base for more frequently seen issues • hosting webinars amongst other things