Role Description TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs. - Lead the daily operations of the Training and Quality Assurance team. - Develop, implement, and maintain training programs for new hires and existing staff. - Design and update training materials, job aids, and instructional resources. - Conduct instructor-led, virtual, and self-paced training programs. - Establish quality standards and performance evaluation methodologies. - Monitor customer interactions across multiple communication channels to ensure compliance and service quality. - Conduct calibration sessions with operational leadership and quality teams. - Analyze quality trends and identify opportunities for coaching and performance improvement. - Prepare quality assurance reports, dashboards, and performance analyses. - Develop corrective action plans and continuous improvement initiatives. - Coordinate with operational leadership to identify training needs and performance gaps. - Perform additional duties as assigned. Qualifications - Bachelor's degree from an accredited institution (Preferred). - Professional certification: Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD). - Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations. - Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives. - Strong analytical, problem-solving, and communication skills. - Must meet security eligibility requirements. Company Description TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

• Proactively source and shortlist A-level creative talent (editors, designers, strategists, UGC creators, etc.) • Conduct screening calls to assess skill set, cultural fit, and communication capabilities • Build and maintain a strong talent pipeline for ongoing and future project needs • Partner closely with Creative Leadership to identify talent gaps and hiring priorities • Have briefing calls with potential talent to clearly explain project deliverables, set expectations, and align on creative goals to ensure high-quality, on-brand output that drives performance • Manage and optimize the full talent acquisition process, from outreach to onboarding • Use spreadsheets to organize and track talent pools • QC and QA of submitted content to ensure it meets brand guidelines, creative standards, and campaign objectives before final delivery • Stay updated on creative industry trends and talent standards • Ensure a seamless and professional experience for all potential candidates • Using platforms like Casting Networks, Billo, Fiverr, Upwork, and other sourcing tools to find high-quality talent.

• Lead infrastructure strategy and modernization • Build a modern DevOps practice • Drive innovation through AI and emerging technologies • Lead and develop the team • Partner across the business

• Lead infrastructure strategy and modernization. • Build a modern DevOps practice. • Drive innovation through AI and emerging technologies. • Lead and develop the team. • Partner across the business.