Training Manager
Location
United States
Posted
1 day ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Training Manager
TechOp Solutions International
Role Description TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs. - Lead the daily operations of the Training and Quality Assurance team. - Develop, implement, and maintain training programs for new hires and existing staff. - Design and update training materials, job aids, and instructional resources. - Conduct instructor-led, virtual, and self-paced training programs. - Establish quality standards and performance evaluation methodologies. - Monitor customer interactions across multiple communication channels to ensure compliance and service quality. - Conduct calibration sessions with operational leadership and quality teams. - Analyze quality trends and identify opportunities for coaching and performance improvement. - Prepare quality assurance reports, dashboards, and performance analyses. - Develop corrective action plans and continuous improvement initiatives. - Coordinate with operational leadership to identify training needs and performance gaps. - Perform additional duties as assigned. Qualifications - Bachelor's degree from an accredited institution (Preferred). - Professional certification: Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD). - Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations. - Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives. - Strong analytical, problem-solving, and communication skills. - Must meet security eligibility requirements. Company Description TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
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Senior Manager, Talent & Performance
PlayStation GlobalPlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
Role Description Sony Interactive Entertainment is redefining the future of gaming and we believe that future is powered by people. As Director, Talent & Performance, you will lead the continued evolution of Game Changers, SIE’s global performance management framework. You'll integrate performance with our broader talent ecosystem—including succession planning, calibration, and career development—ensuring our people processes are tightly aligned to strategic business outcomes, leadership behaviors, and a culture of development. You’ll bring not just operational horsepower, but strategic vision. You’ll help us move beyond check-ins and ratings to a holistic, modern talent experience that inspires growth, drives accountability, and fuels business performance. What You'll Be Doing - Lead and continuously evolve Game Changers, SIE’s enterprise-wide performance program, with a focus on clarity, fairness, and impact across 10,000+ global employees. - Design and implement performance frameworks that enable meaningful differentiation, clear goal alignment, and values-driven development feedback. - Oversee the adoption and optimization of BetterWorks for all performance, feedback, calibration, and talent review processes—including workflows, tools, and AI-assisted features. - Integrate performance with talent management processes such as promotions, succession planning, 9-box talent reviews, and internal mobility initiatives. - Collaborate with L&D, Rewards, HRBPs, and business leaders to build scalable performance enablement resources (e.g., manager trainings, toolkits, e-learnings). - Apply behavioral science and data insights to increase performance transparency, employee engagement, and leadership capability. - Ensure alignment between performance programs and SIE’s values (Passionate, Trailblazer, One) and our leadership behaviors. - Partner with the People Brand and Communications team to reinforce the tone, consistency, and impact of performance messaging. - Monitor and report performance health metrics, calibration patterns, and adoption KPIs to stakeholders including the CHRO and executive team. Qualifications - 10+ years in Talent Management, Performance, or Organizational Development roles, including at least 5 years in a global, matrixed organization. - Proven experience designing and executing enterprise-wide performance programs. - Strategic thinker with operational chops—you can zoom out to reimagine systems and zoom in to ensure flawless execution. - Executive presence with the ability to influence, coach, and partner with senior leaders across functions and geographies. - Change-savvy, data-literate, and deeply curious—you leverage analytics, stakeholder feedback, and future-of-work trends to drive better outcomes. - Deep commitment to equity, transparency, and employee growth. Requirements - At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. - Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. - This role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. - This role also may be eligible for a bonus package. - The estimated base pay range for this role is listed below: $186,600 — $279,800 USD. Benefits - Medical, dental, vision coverage. - Matching 401(k). - Paid time off. - Wellness program. - Employee discounts for Sony products. - Potential eligibility for a bonus package. Equal Opportunity Statement Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.


