Aquila

• Lead end-to-end software implementations. You will plan, manage, and execute implementations, migrations, integrations, and system upgrades for Emphasys software platforms within the single-family lending space. • Own implementation planning, discovery, and project execution. You will lead discovery conversations, gather implementation requirements, and manage project plans, timelines, milestones, dependencies, and deliverables across multiple client implementations. • Act as the bridge between clients and technical teams. You will serve as the primary point of contact for implementation stakeholders, guiding clients through implementation phases including data migration, integrations, APIs, configuration, testing, and go-live activities. • Drive technical implementation solutioning. You will participate in technical discussions related to APIs, integrations, workflows, authentication, system functionality, and implementation roadmaps while helping clients understand capabilities, limitations, and solution options. • Strengthen implementation standards and operational readiness. You will contribute to implementation documentation, setup guides, training materials, and process improvements that support scalability, knowledge transfer, operational consistency, and long-term client success.

• Lead end-to-end software implementations. You will plan, manage, and execute implementations, migrations, integrations, and system upgrades for Emphasys software platforms within the single-family lending space. • Act as the bridge between clients and technical teams. You will serve as the primary point of contact for implementation stakeholders, guiding clients through implementation phases including data migration, integrations, APIs, configuration, testing, and go-live activities. • Drive technical implementation solutioning. This is not a traditional project management role focused only on coordination and timelines. • Lead communication, training, and stakeholder alignment. You will facilitate implementation meetings, provide proactive status updates, manage expectations, and translate technical concepts into clear, user-friendly language for technical and non-technical audiences. • Strengthen implementation standards and operational readiness. You will contribute to implementation documentation, setup guides, training materials, and process improvements that support scalability, knowledge transfer, operational consistency, and long-term client success.

Who we are At Aquila, we invest in category-defining B2B/B2G software companies globally, acting as a thought-partner, striving for the success of our companies in the long term. We are a well-managed, profitable company that operates like a startup with the financial backing of a parent company. For our people, this means limitless possibilities. We are unapologetically unique, pivoting to respond to the needs of the multiple markets we operate in. We have ambitious goals, and we are looking for genuine contributors with integrity, energy, flexibility, and loyalty. We are investing in building future leaders who can take an idea and make things happen. Who we need For over 45 years, Fame has been a trusted partner to post-secondary schools. We recognize the challenges that career school administrators face in managing their institutions, from streamlining operations to ensuring regulatory compliance. At Fame, we provide the support and tools needed to navigate these complexities and run academic institutions efficiently. Our student information systems, supporting tools, and Admission CRM Software, including powerful EDlumina, help simplify and streamline these processes. Reporting to the Sr. Director, Financial Aid Services & Compliance, we are hiring a Financial Aid Consultant to join our remote Consulting Services team. In this role, you will support colleges, universities, and career schools as a trusted advisor on Title IV financial aid compliance. You will review student financial aid packages, provide guidance on regulatory requirements, support verification and Return to Title IV (R2T4) processes, and help institutions strengthen their financial aid practices in line with evolving federal regulations. This is a highly consultative, compliance-focused opportunity for someone who brings deep financial aid knowledge, enjoys interpreting complex regulations, and wants to help clients navigate them with confidence. This is a remote-first role from anywhere in the United States, with working hours aligned to the Eastern Time zone. Who you are You are a financial aid professional with strong Title IV compliance and processing experience, currently working in a college, university, career school, trade school, or financial aid consulting environment. You are ready to bring your expertise into a consultative role where institutions rely on you as the subject matter expert on complex regulatory guidelines across multiple schools and programs. You enjoy compliance-focused work and take pride in accuracy, sound judgment, and helping institutions strengthen their financial aid practices. You are analytical, detail-oriented, and a clear communicator who can translate complex regulations into practical guidance for clients. What’s in it for you Purpose. You want to apply your financial aid expertise in a role that has a broad impact. By helping institutions maintain compliant and effective financial aid operations, your work supports schools ensuring funds were delivered accurately and responsibly so students can access education. Professional exposure. You will work with a wide range of colleges, universities, and career schools, gaining insight into how different institutions manage financial aid operations. In this consultative role, you partner directly with institutional teams to solve complex regulatory and operational challenges while applying your knowledge of Title IV compliance across diverse school environments. Meaningful expertise. This role allows you to focus deeply on the compliance and regulatory side of financial aid without the constant demands of student-facing service. You will strengthen your expertise in Title IV regulations, participate in institutional reviews, and occasionally partner with schools on more in-depth operational or compliance assessments. How you will make an impact: - Institutional compliance reviews. You will conduct annual financial aid file reviews for client institutions, assessing a sample of student records to ensure compliance with Title IV regulations. You will identify risks, highlight areas for improvement, and provide clear guidance that helps schools strengthen their financial aid processes and avoid audit findings. - Consultative client support. You will respond to institutional inquiries related to Title IV regulations and financial aid operations, helping administrators interpret complex requirements and apply them accurately. You will complete verification reviews, perform Return to Title IV (R2T4) calculations, and provide practical, compliance-focused guidance that supports sound decision-making. - Problem solving and collaboration. You will work closely with colleagues to resolve complex regulatory questions and stay current with evolving federal regulations. Through team discussions and shared insights, you will help ensure consistent, accurate advice across client institutions. - Knowledge sharing and continuous improvement. You will contribute to internal documentation, knowledge base articles, and SOPs that support consistent service delivery. By sharing insights and participating in ongoing learning, you will help strengthen the team’s collective expertise and improve how we support institutional partners. Here’s what you bring: - The experience. You bring hands-on experience in financial aid administration within a college, university, career school, or trade school environment. You have worked with Title IV programs and understand processes such as awarding, packaging, verification, and Return to Title IV (R2T4) calculations. You are comfortable reviewing student files, documenting findings, and ensuring financial aid practices meet federal compliance requirements. - The knowledge. You have a strong understanding of Title IV funding programs and the regulatory framework that governs federal student aid. You can interpret complex regulatory guidance and apply it in operational settings. You are comfortable reviewing financial aid files and institutional practices, identifying potential compliance risks, and providing practical guidance to support compliant operations. - The technical proficiency. You are proficient in Microsoft Word and Excel and have experience working with financial aid systems or case management tools. Experience with platforms such as Zendesk is an asset. You are comfortable learning new technologies and using them to support documentation, analysis, and client communication. - The interpersonal skills. You are a clear and professional communicator who can explain complex regulatory information in practical terms. You build credibility with institutional administrators through responsiveness, sound judgment, and attention to detail. You collaborate effectively with colleagues in a remote environment and contribute to a respectful, inclusive team culture. - The flexibility. You are available for occasional travel to client sites or conferences to support institutional reviews, training, or relationship-building activities. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: - A virtual interview with a Talent Advisor discussing your interest in the role, the team’s culture and your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview. - A virtual technical interview with the Director, to review your financial aid knowledge and customer service approach. - A virtual interview with a member of the Consulting services team. You will have the opportunity to learn more about our clients and the team, and to ask any final questions about the role, company, and mission. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #LI-Remote #LI-DNI

• Assist the Onboarding Specialist with guiding new clients through implementation. • Be the first point of contact for client questions, offering thoughtful solutions. • Maintain proactive communication, building trust with clients. • Identify upsell or cross-sell opportunities and provide recommendations. • Continuously refine onboarding and support procedures to deliver an exceptional experience.

Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: - Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction. - Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development. - Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team. Here’s what you bring: - The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively. - The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours. - The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows. - The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation. - The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: - A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview. - A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team. - A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #LI-Remote #LI-DNI

Who we are At Aquila, we invest in category-defining B2B/B2G software companies globally, acting as a thought-partner, striving for the success of our companies in the long term. We are a well-managed, profitable company that operates like a startup with the financial backing of a parent company. For our people, this means limitless possibilities. We are unapologetically unique, pivoting to respond to the needs of the multiple markets we operate in. We have ambitious goals, and we are looking for genuine contributors with integrity, energy, flexibility, and loyalty. We are investing in building future leaders who can take an idea and make things happen. Who we need SymPro is part of the Aquila portfolio. We help public sector organizations manage billions of dollars in investments, debt, and cash with confidence. Our software is purpose-built for governments and public agencies that require accuracy, transparency, and accountability in everything they do. Cities, counties, transportation authorities, and utility districts across the United States rely on SymPro to automate complex treasury workflows, strengthen financial reporting, and replace manual processes with systems they can trust. Our work empowers finance leaders to make informed decisions that directly support the communities they serve. Reporting to the Director of Implementations and Support, we are hiring a Software Implementation Consultant: Treasury & Debt Management to join the SymPro team as we scale. As our new Software Implementation Consultant: Treasury & Debt Management, you will build strong client relationships with treasury and investment officers to understand and meet their needs. You will serve as a key liaison between public-sector clients and our internal product, operations, and support teams. As a subject-matter expert for our suite of treasury and financial management products, you will be instrumental in ensuring successful onboarding, configuration, training, and ongoing support. This is an existing full-time, remote-first role from anywhere in the United States with working hours aligned to the Pacific Time zone. Who you are You are a finance or treasury professional with strong technical aptitude and experience in treasury, debt management, investment operations, or financial systems. You may come from the public sector, financial services, consulting, or a corporate finance environment and are ready to apply your expertise in a client-facing, implementation-focused role. You understand that accuracy, responsiveness, and compliance are non-negotiable when supporting financial systems that manage complex portfolios and financial workflows. You bring experience working with treasury, investment, or debt management processes and are comfortable interpreting policies, regulations, and financial requirements in a practical, operational context. You are an empathetic and patient communicator who can translate financial and technical concepts into clear, actionable guidance for non-technical users. You enjoy helping clients adopt new systems, improve processes, and gain confidence in the tools they rely on every day. What’s in it for you Purpose. You want to make a positive impact by leveraging the best technology. At SymPro, we protect public trust by strengthening the financial systems behind essential services - transportation, infrastructure, utilities, and community programs. Every automation you implement and every workflow you streamline supports public accountability, protects taxpayer dollars, and helps ensure critical public projects stay on track. Technical exposure, social impact. You are motivated by complex systems and meaningful challenges. Our flagship Investment Management solution is now considered an industry standard, complemented by robust Debt and Cash Management capabilities. Together, they form a comprehensive treasury ecosystem trusted nationwide. You will deepen your technical implementation expertise by working with non-commodity software in a highly regulated, high-stakes environment where rigor, context, and precision are critical, and where your work supports organizations delivering essential services to their communities. Career development. This is a highly visible, multi-faceted, client-facing role with significant growth potential. SymPro is a rapidly scaling company that combines the energy of a startup with the stability and long-term backing of its parent organization and decades of proven success. You will have the autonomy to own your projects while being supported by your manager and broader team. Over time, you will be well positioned to grow into a Senior Consultant or Project Manager role, move into leadership within Aquila or its portfolio companies, or explore broader opportunities across the Constellation Software Group. How you will make an impact: - Lead end-to-end software implementations. You will partner closely with new public sector clients to plan and deliver successful implementations, managing timelines, expectations, and deliverables from project kickoff through go-live. This includes data collection, data conversion, configuration, testing, and supporting transitions from legacy systems to SymPro’s SaaS-based platform. - Champion client needs. You will conduct business process reviews and translate client requirements into system design and configuration, partnering closely with product management to communicate client feedback and contribute to feature design and prioritization. You will represent the voice of the customer across engineering, product, support, and operations teams. - Deliver client training and support. You will present virtual and on-site training tailored to users in investment management, debt administration, and treasury operations. You will provide ongoing application support, including troubleshooting, issue diagnosis, and escalation management. You will develop and maintain internal and client-facing documentation, including implementation guides, training materials, knowledge base articles, and FAQs. - Collaborate. You will build and nurture trusted relationships with finance, treasury, and accounting personnel at public agencies. You will support the sales team by participating in product demos, responding to RFPs, and conducting pre-sales technical discovery. You will proactively reach out to existing clients to ensure optimal use of the product and identify opportunities for improvement or additional services. - Continuously evaluate and improve. You will analyze current implementation, training, and support processes and recommend enhancements to improve scale, quality, and efficiency. Here’s what you bring: - Public sector finance experience. You bring knowledge of treasury, investment, debt management, or municipal finance workflows and an understanding of governmental accounting and regulatory requirements. You may have experience working directly with public agencies such as City or County Treasury, Finance or Controller’s Offices, or transportation and utility departments. Familiarity with fixed-income instruments, investment policy compliance, debt amortization schedules, or cash forecasting is an asset. - Implementation and consulting experience. You have experience implementing, supporting, or training users on financial or enterprise software solutions. Ideally, this includes treasury, investment, municipal finance, or debt management systems. You can translate business requirements into practical system configuration and guide clients through change with confidence. - Client-facing communication skills. You bring a professional, personable, and customer-focused approach. You are a critical thinker and problem solver who works with urgency to resolve client issues. You communicate clearly and can explain complex technical processes to non-technical users through training, documentation, and day-to-day support. - Relationship-building and collaboration. You build trusted relationships with clients and internal teams alike. You are comfortable working in a virtual, cross-functional environment and understand the importance of tone, timing, and clarity in every interaction. You value inclusivity and respect differing perspectives. - Project management capability. You have demonstrated success managing multiple projects with diverse stakeholders. You are highly organized, detail-oriented, and able to balance competing priorities. You can plan project activities, schedule meetings, track tasks, and keep implementations moving forward using standard tools and methodologies. - Initiative and ownership. You are a self-starter who thrives in an autonomous role. You take ownership of your work, proactively seek solutions, and continuously look for ways to improve processes, documentation, and client experience. - Technical aptitude. You learn new software systems quickly and are comfortable working with helpdesk or ticketing platforms such as Jira, Zendesk, or Freshdesk. Experience with SQL, data analysis, or data transformation tools for data conversions is an asset, along with the ability to bridge technical concepts and business needs. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: - A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview. - A virtual technical interview with the General Manager. You will have the opportunity to share your experience and learn how the role interacts with internal teams and clients. - A virtual interview with the Director of Professional Services, where you can share your consulting approach and how you manage competing deadlines and demands. - A virtual interview with a key stakeholder to gain further insights into our solutions, the problems it solves, and our process. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #LI-Remote #LI-DNI

Who we are Aquila, a group within Constellation Software Inc., one of North America’s largest and most respected software companies, invests in category-defining B2B and B2G software businesses globally, providing long-term support and strategic guidance. Emphasys Software has been part of Aquila since 2008. Operating across five specialized divisions, Emphasys provides mission-critical software that modernizes and streamlines complex processes for housing authorities, lenders, and government agencies in nearly every state. Through both products and services, Emphasys helps house roughly half of the families most in need in the country. At Emphasys HFA (Housing Finance Agency), a division of Emphasys, we build and support the only end-to-end financial software in the U.S. dedicated to affordable housing. As the largest full-service provider in this space, we enable State Housing Finance Agencies and other public organizations to administer programs that help families access affordable homeownership or rental housing. Our solutions power the financial backbone that processes funding, manages compliance, and ensures every dollar of support is tracked and maximized. Who we need Reporting to the General Manager, we are hiring a Senior Manager, IT to drive the strategy, delivery, and operations of enterprise SaaS hosting and cloud infrastructure supporting mission-critical platforms used by 40+ Housing Finance Agencies nationwide. As a senior infrastructure leader with deep expertise in enterprise cloud hosting, security compliance, and SaaS platform operations, you will play a pivotal role in ensuring our platforms are secure, scalable, resilient, and cost-optimized, supporting the growth of our enterprise hosting solutions and strengthening client trust. This role owns the infrastructure strategy behind our hosted SaaS platform, working directly with client IT teams to ensure secure, reliable, and compliant delivery of our solutions. This is a full-time, fully remote position within the US working Eastern Standard hours. What’s in it for you Purpose-driven impact. Your work will support Housing Finance Agency (HFA) clients by enabling secure, reliable access to software that powers critical housing programs and financial services across the United States. You will collaborate directly with client IT teams to solve infrastructure challenges, strengthen security, and ensure regulatory compliance. You will also lead cloud cost optimization across Microsoft Azure and Amazon Web Services environments, improving infrastructure efficiency while maintaining performance and reliability. Autonomy and technical leadership. You will own the cloud infrastructure strategy supporting our enterprise SaaS platform across 79 client environments, shaping architecture decisions that impact scalability, security, and reliability. With authority to make key hosting and infrastructure decisions, you will influence platform resilience, compliance readiness, and the overall client experience while applying and expanding your expertise across identity management, security frameworks, disaster recovery, and large-scale cloud operations. Career growth. You will lead a small but highly impactful infrastructure team while building operational maturity across our hosting environments. With a clear path toward Director-level leadership and potential progression to a CIO track, this role offers the opportunity to expand your influence across infrastructure strategy, security governance, and enterprise platform operations. As our new Senior Manager, IT, you will: - Lead IT & Cloud Strategy. You will define and execute the IT and cloud infrastructure strategy aligned with company goals, the product roadmap, and customer needs. You will drive improvements in uptime, platform resilience, and infrastructure efficiency across hosted environments. - Drive cloud cost optimization. You will monitor hosting expenditures on Azure, identify inefficiencies, and implement strategies to improve infrastructure cost performance while maintaining reliability and security. You will introduce FinOps practices that improve cost visibility, accountability, and governance. - Oversee enterprise hosting platforms and environments. You will manage Azure environments to ensure high availability, redundancy, and security, supporting enterprise SaaS hosting. You will enable containerized hosting environments using technologies such as Kubernetes to support scalable application delivery. - Collaborate with internal and external teams. You will partner with client IT teams as a trusted technical advisor, supporting onboarding, troubleshooting, testing, and performance optimization for hosted environments. You will work closely with product, engineering, and support teams to ensure infrastructure supports reliable and scalable SaaS deployments. - Implement resilient operations and regulatory compliance. You will strengthen the infrastructure security posture by overseeing patch management, vulnerability remediation, and compliance reviews aligned with SOC 2 requirements. You will establish backup, disaster recovery, and business continuity strategies while ensuring cloud operations align with applicable regulatory frameworks such as HIPAA and GDPR. - Lead identity, access, and data governance. You will oversee identity and access management including Microsoft Entra ID (formerly Azure Active Directory), SSO, MFA, and infrastructure monitoring systems to ensure secure access to critical environments while protecting client and corporate data. - Lead and mentor teams. You will lead and mentor a cloud infrastructure team responsible for hosting environments, networking, and platform reliability. You will foster accountability, technical excellence, and continuous improvement across infrastructure operations. - Implement SLA-driven operations and vendor optimization. You will define uptime, response time, and incident resolution metrics while managing vendor relationships and optimizing costs across hosting, networking, and cloud services. - Strengthen infrastructure governance and operational transparency. You will ensure infrastructure environments, processes, and operational procedures are documented and standardized to support knowledge transfer, audit readiness, and operational continuity. You bring: - The experience. You have progressive IT leadership experience managing enterprise cloud infrastructure and SaaS hosting environments. You have overseen cloud infrastructure supporting SaaS platforms, hybrid deployments, and regulated environments, delivering improvements in reliability, security, and operational performance. You are comfortable working directly with client IT teams to troubleshoot infrastructure issues and ensure reliable platform delivery. - The technical skills. You have deep expertise in Azure, AWS, and hybrid hosting environments, including virtualization platforms such as Azure Virtual Desktop, Citrix, or Parallels. You have experience managing identity and access through Microsoft Entra ID and implementing infrastructure security controls aligned with frameworks such as SOC 2, FedRamp, HIPAA, and GDPR. You have supported or led compliance initiatives such as SOC 2 audits and have experience designing resilient cloud operations including monitoring, disaster recovery, backup strategies, and infrastructure automation. - The interpersonal skills. You are a collaborative communicator who builds strong relationships with clients, internal stakeholders, and vendors. You can translate complex technical strategies into clear business outcomes, explain infrastructure decisions to non-technical stakeholders, and advocate for client needs while balancing operational priorities. - The flexibility. You are comfortable leading in a dynamic, client-facing environment with multiple priorities. You can make strategic infrastructure decisions, adapt to evolving requirements, and maintain operational excellence while supporting multiple client institutions. - Certifications and credentials. You hold or are pursuing an Azure certification (Az-104 or higher). You leverage industry-recognized frameworks and best practices to ensure secure, compliant, and efficient IT operations. Join us. As an Aquila company, Emphasys Software brings together bright, talented people who aspire to excellence and share a commitment to upholding our mission: To be a company of outstanding people delivering vertical market software solutions through long-term partnerships with clients. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for and want to play an integral role in changing an industry, apply to express your interest. What you can expect from our interview process: - A virtual interview with a Talent Advisor discussing your interest in the role, the team’s culture and your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview. - A virtual technical interview with the VP Operations and General Manager, Emphasys. This conversation will focus on your technical expertise in cloud infrastructure and SaaS hosting, as well as your ability to collaborate with client and internal teams. You will also learn more about our IT environment and infrastructure strategy. - A final virtual interview with the VP of Technology at Aquila. This discussion will focus on the technical leadership and the impact of this role in the broader Aquila framework. You will have the opportunity to ask additional questions about the team, the platform, and the organization. Aquila and Emphasys Software promote equal employment opportunities for all. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs. We welcome and encourage applications from people with disabilities and accommodations are available on request. #LI-Remote #LI-DNI

• Lead IT & Cloud Strategy. You will define and execute the IT and cloud infrastructure strategy aligned with company goals, the product roadmap, and customer needs. • Drive cloud cost optimization. You will monitor hosting expenditures on Azure, identify inefficiencies, and implement strategies to improve infrastructure cost performance while maintaining reliability and security. • Oversee enterprise hosting platforms and environments. You will manage Azure environments to ensure high availability, redundancy, and security, supporting enterprise SaaS hosting. • Collaborate with internal and external teams. You will partner with client IT teams as a trusted technical advisor, supporting onboarding, troubleshooting, testing, and performance optimization for hosted environments. • Implement resilient operations and regulatory compliance. You will strengthen the infrastructure security posture by overseeing patch management, vulnerability remediation, and compliance reviews aligned with SOC 2 requirements. • Lead identity, access, and data governance. You will oversee identity and access management including Microsoft Entra ID (formerly Azure Active Directory), SSO, MFA, and infrastructure monitoring systems to ensure secure access to critical environments while protecting client and corporate data. • Lead and mentor teams. You will lead and mentor a cloud infrastructure team responsible for hosting environments, networking, and platform reliability. • Implement SLA-driven operations and vendor optimization. You will define uptime, response time, and incident resolution metrics while managing vendor relationships and optimizing costs across hosting, networking, and cloud services. • Strengthen infrastructure governance and operational transparency. You will ensure infrastructure environments, processes, and operational procedures are documented and standardized to support knowledge transfer, audit readiness, and operational continuity.

Who we are At Aquila, we invest in category-defining B2B/B2G software companies globally, acting as a thought-partner, striving for the success of our companies in the long term. We are a well-managed, profitable company that operates like a startup with the financial backing of a parent company. For our people, this means limitless possibilities. We are unapologetically unique, pivoting to respond to the needs of the multiple markets we operate in. We have ambitious goals, and we are looking for genuine contributors with integrity, energy, flexibility, and loyalty. We are investing in building future leaders who can take an idea and make things happen. Who we need Tekambi is a customer-focused online lead management system designed specifically for alternative credit lenders. Founded in 2018 and part of Aquila since 2022, our plug-and-play platform helps lenders take control of their marketing campaigns, lead filtering processes, and credit risk underwriting. Built by experienced technical leaders, Tekambi delivers a flexible, reliable solution that simplifies decision-making and enables lending portfolios to manage every aspect of lead purchasing with precision. Reporting to the Director of Customer Success, we are hiring for a Customer Success Specialist. You will be the trusted partner to a portfolio of clients across the lending industry and related verticals. From onboarding and implementation to engagement and expansion, you will guide customers through every stage of their journey, ensuring they see the full value of our platform. You will build meaningful relationships by understanding each client’s unique business needs and aligning our tools to help them succeed. You will monitor platform usage, identify opportunities for improvement, and partner with internal teams to deliver innovative, impactful solutions. You will also play a key role in sharing client insights with technical stakeholders, spotting upsell and cross-sell opportunities, and preparing data-driven reports that contribute to client success and company growth. This is a full-time, fully remote position based in the United States, with working hours aligned to 9 am–6 pm EST. What’s in it for you Exposure and opportunity. Whether you are already in fintech or looking to break into the software space, this is an opportunity to channel your customer-facing experience and further develop your technical fluency. You will benefit from the resources and stability of a large organization while working in a close-knit, fast-moving team where you can make a real impact on customers and end users. A chance to accelerate your career. You will report to a supportive leader who values coaching and collaboration. As the team grows, you will be part of shaping how we work with and support our clients. You will have access to learning, mobility, and advancement across Tekambi, Aquila, or Constellation Software. How you will make an impact - Client onboarding. You will assist the Onboarding Specialist with guiding new clients through implementation, compiling assets, configuring accounts, training users, and coordinating with external partners. You will ensure the onboarding process results in a confident, self-sufficient client. - Customer support. You will be the first point of contact for client questions, offering thoughtful solutions to issues and advice on using Tekambi’s platform. You will frequently be asked to handle more technical tasks like reviewing API requests and responses, analyzing customer data, and occasionally managing high-level PHP code. You will work closely with our development team, acting as a liaison with the client to resolve bugs and implement technical solutions. - Client communication. You will maintain proactive communication, building trust with clients by understanding their business needs and helping them meet their goals. You will advise on best practices and product usage strategies to improve performance. - Account management. You will identify upsell or cross-sell opportunities, provide recommendations that optimize client operations, and advocate for custom technical or reporting solutions through our professional services channel. - Reporting and insights. You will prepare data-driven reports that highlight areas for improvement, flag emerging issues, and help clients make strategic decisions. Your insights will contribute to both client success and company growth. - Customer retention. You will continuously refine onboarding and support procedures to deliver an exceptional experience. With Tekambi’s month-to-month contracts, maintaining trust and delivering value is essential, and our churn rate is exceptionally low as a result. Here’s what you bring - The experience. You have customer-facing experience, ideally in a SaaS, fintech, or B2B environment. You are curious, coachable, and eager to grow into a more technical role. You have managed client relationships and supported users. You thrive in collaborative, startup-style settings. - The technical aptitude. You are familiar with—or excited to learn—basic technical concepts like APIs, PHP, and MySQL. You may not be a developer, but you can follow and understand technical conversations and know when to escalate or investigate further. Experience with Microsoft Office, especially Excel, is essential; familiarity with Zoho CRM is an asset. - The client focus. You are personable, responsive, and relationship-driven. You care about client outcomes and know how to ask the right questions, listen carefully, and build long-term trust. You can communicate clearly across a range of users, from operations teams to C-level executives. - The initiative. You are comfortable working independently, managing competing priorities, and jumping into new tasks. You bring energy to the role, take ownership of your portfolio, and show a clear desire to grow with the company. You are solution-oriented, driven to research problems, document solutions, and collaborate across teams to deliver timely, practical fixes. - The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: - A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview. - A virtual technical interview with the Director of Customer Success to learn more about the role and team. - A virtual interview with the CEO to learn more about the company's mission and values. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #LI-Remote #LI-DNI

Who we are At Aquila, we invest in category-defining B2B/B2G software companies globally, acting as a thought-partner, striving for the success of our companies in the long term. We are a well-managed, profitable company that operates like a startup with the financial backing of a parent company. For our people, this means limitless possibilities. We are unapologetically unique, pivoting to respond to the needs of the multiple markets we operate in. We have ambitious goals, and we are looking for genuine contributors with integrity, energy, flexibility, and loyalty. We are investing in building future leaders who can take an idea and make things happen. Who we need For over 45 years, Fame has been a trusted partner to post-secondary schools. We recognize the challenges career school administrators face in managing their institutions, from streamlining operations to ensuring compliance with regulatory requirements. At Fame, we provide the support and tools needed to navigate these complexities and run academic institutions efficiently. Our student information systems, supporting tools, and Admission CRM Software, including powerful EDlumina, help simplify and streamline these processes. We are looking for a detail-oriented and knowledgeable Financial Aid Service Specialist to join our remote Financial Aid Services team. Reporting to the Director, Product Strategy & Operations, you will help institutions navigate complex financial aid processes—from advising on packaging logic to documenting resolutions—with precision and confidence. You will provide exceptional customer service across all channels, delivering clear and accurate answers to financial aid and software-related questions. You will support school financial aid offices by interpreting policies and regulations, guiding them through system functionality, and ensuring compliance in every interaction. Collaborating with internal teams, you will contribute to achieving seamless client outcomes and maintaining resources, including SOPs and knowledge base articles. This is a remote-first role from anywhere in the United States, with working hours aligned to the Eastern Time zone. Who you are You are a financial-aid professional—perhaps currently working in a trade school, college, or university—who is ready to bring your expertise to the vendor side. You understand that accuracy, responsiveness, and strict compliance are non-negotiable in supporting institutional aid operations. You have a solid track record of interpreting and applying federal and state regulations. You are an empathetic and patient communicator who can explain technical or regulatory information in plain, direct language that supports decision-making by administrative users. What’s in it for you Purpose. You want to be part of a mission-driven organization where your expertise helps schools remain compliant, efficient, and focused on student success by ensuring that financial aid processes run smoothly, comply with regulations, and enable access to education for students. You are motivated by work that reduces administrative burden and improves the ability of schools to serve their communities. Stability. You want to join a long-standing, profitable, and growing organization that values excellence, integrity, and lasting relationships. You are looking for a team where your expertise is respected and your contributions matter. You will gain a broader understanding of the education and financial aid landscape, working closely with institutions to see how technology and compliance intersect to support student success. Professional growth. Many of the senior leaders at FAME began in this role. You will be part of a team that values internal growth and creates clear paths for advancement—whether that means moving into a team lead or manager role, or exploring new opportunities in areas like QA, product development, or consulting. As part of the Constellation Software family, you will also have access to a broad network of companies and the ability to explore new roles across a global portfolio. Your growth will be supported through mentorship, internal mobility, and opportunities to take your career in the direction that works best for you. How you will make an impact: - Case management and client support. You will triage incoming cases, calls, and chats related to financial aid software, ensuring timely and accurate responses. You will assist school administrators with interpreting financial aid policies, regulations, and system functionality to support effective program management. You will offer real-time support through chat and phone with a professional and friendly approach. You will provide same-day responses whenever possible and maintain consistent follow-up, handling sensitive client information with confidentiality and integrity. - Problem resolution and collaboration. You will participate in “swarm” problem-solving sessions to resolve complex issues, leveraging team knowledge and expertise. You will engage in group communication channels to share insights and work toward efficient, client-focused solutions. You will participate in scheduled team meetings, training sessions, and webinars to remain current and aligned. - Knowledge sharing and process improvement. You will contribute to the development of knowledge base articles and standard operating procedures to enhance client resources and streamline internal workflows. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team. - Institutional partnership. You will serve as a trusted resource for financial aid professionals at colleges and universities, providing expertise on compliance, packaging processes, and regulatory guidelines. You will ensure that institutional staff have the guidance needed to manage federal aid programs effectively. Here’s what you bring: - The experience. You have a strong background in financial aid administration, including Title IV awarding, packaging, certifying, disbursing, and performing return calculations. You have served as a lead advisor or in a similar role at a trade school, technical school, college, or university, with experience packaging and managing student financial aid. You are skilled at interpreting and applying federal and state regulations, guiding institutional staff through complex questions, and managing cases from inquiry to resolution with clear documentation and follow-through. You bring proven customer service experience, ideally from a call center, help desk, or high-volume support environment. - The knowledge. You have a deep understanding of federal and state financial aid regulations, including NSLDS reporting, eligibility determination, verification processes, and Title IV disbursement requirements. Familiarity with Fame Freedom, Freedom FinAid, Advantage, and Advantage FinAid applications is preferred. You stay current with regulatory changes and can interpret new guidance to inform client decisions and ensure compliance. - The technical skills. You are proficient in financial aid management and student information systems, with strong skills in Microsoft Office applications. You are comfortable using AI-enabled tools and can learn new technologies quickly. You can leverage AI for knowledge retrieval, workflow optimization, and client support enhancements and are comfortable working within chatbots, automated ticketing systems, or AI-enhanced help desk platforms to streamline support. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. - The interpersonal skills. You have excellent verbal and written communication abilities. You can interact confidently with administrative, financial, and operational teams at schools, delivering clear information and support and translating technical guidance for nontechnical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. - The flexibility. You are available to travel on occasion to client sites and attend conferences to deliver in-person training and strengthen relationships. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: - A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview. - A virtual technical interview with the Director, Product Strategy & Operations, to review your financial knowledge and customer service approach. - A virtual interview with the CEO, FAME. You will have the opportunity to learn more about their career path and ask any final questions about the role, company and mission. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #LI-Remote #LI-DNI