TechOp Solutions International

TechOp is seeking a motivated and detail-oriented Business Analyst to support mission-critical federal programs. This is a fully remote position. The ideal candidate will work closely with government stakeholders, technical teams, and subject matter experts to gather requirements, analyze business processes, support system development efforts, and drive successful project outcomes.. Candidates must possess an active DHS clearance. Duties:  - Provide business analysis support throughout the system development lifecycle for a portfolio of immigration-related systems. - Gather, analyze, and document business and functional requirements. - Facilitate requirements gathering sessions and develop user stories with acceptance criteria. - Document current and future-state business processes and workflows. - Support User Acceptance Testing (UAT), post-production testing, and validation activities. - Develop test scripts and coordinate testing efforts with Product Owners and Subject Matter Experts (SMEs). - Monitor project risks and operational impacts, escalating issues as appropriate. - Prepare weekly and monthly status reports for client leadership. - Support the development of executive briefings, presentations, and project documentation. - Analyze system integrations, dependencies, and impacts across multiple applications and portfolios. - Conduct studies, assessments, and business process analyses to support program objectives. - Evaluate policies, procedures, and proposed changes to determine operational and system impacts. - Performs additional duties as assigned.

• Develop and implement strategic communications and training plans to support program objectives and system deployments. • Create, edit, and maintain training materials, including Quick Reference Guides (QRGs), user manuals, presentations, job aids, and e-learning content. • Support large-scale IT implementations through end-user communications, training coordination, and change management activities. • Respond to, track, and analyze user inquiries received through email and other communication channels. • Collaborate with program managers, technical teams, and stakeholders to identify training and communication needs. • Performs additional duties as assigned

Role Description TechOp is seeking a highly organized and detail-oriented Training & Communications Specialist to support mission-critical federal programs. This is a fully remote position. The ideal candidate will play a key role in developing and delivering strategic communications and training initiatives that support large-scale IT deployments and organizational change efforts. Candidates must possess an active DHS clearance. - Develop and implement strategic communications and training plans to support program objectives and system deployments. - Create, edit, and maintain training materials, including Quick Reference Guides (QRGs), user manuals, presentations, job aids, and e-learning content. - Support large-scale IT implementations through end-user communications, training coordination, and change management activities. - Respond to, track, and analyze user inquiries received through email and other communication channels. - Collaborate with program managers, technical teams, and stakeholders to identify training and communication needs. - Perform additional duties as assigned. Qualifications - BS/BA Degree. - Active DHS clearance required. - 1–4 years of supporting training, communications, change management, or related functions. - Strong written and verbal communication skills with the ability to tailor messaging to diverse audiences. - Demonstrated experience developing strategic communications and training plans. Company Description TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

Role Description TechOp is seeking a motivated and detail-oriented Business Analyst to support mission-critical federal programs. This is a fully remote position. The ideal candidate will work closely with government stakeholders, technical teams, and subject matter experts to gather requirements, analyze business processes, support system development efforts, and drive successful project outcomes. Candidates must possess an active DHS clearance. - Provide business analysis support throughout the system development lifecycle for a portfolio of immigration-related systems. - Gather, analyze, and document business and functional requirements. - Facilitate requirements gathering sessions and develop user stories with acceptance criteria. - Document current and future-state business processes and workflows. - Support User Acceptance Testing (UAT), post-production testing, and validation activities. - Develop test scripts and coordinate testing efforts with Product Owners and Subject Matter Experts (SMEs). - Monitor project risks and operational impacts, escalating issues as appropriate. - Prepare weekly and monthly status reports for client leadership. - Support the development of executive briefings, presentations, and project documentation. - Analyze system integrations, dependencies, and impacts across multiple applications and portfolios. - Conduct studies, assessments, and business process analyses to support program objectives. - Evaluate policies, procedures, and proposed changes to determine operational and system impacts. - Perform additional duties as assigned. Qualifications - BS/BA Degree. - Active DHS clearance required. - 2–5 years of Business Analyst or related experience. - Experience gathering and documenting requirements in an Agile or similar development environment. - Hands-on experience using Jira to manage requirements, user stories, backlogs, and project workflows. - Strong analytical, communication, and documentation skills. Company Description TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

• Answer and track incoming calls • Prepare and submit accurate, detailed reports in government systems • Accurately record all details in accordance with procedures • Conduct database and open-source research • Route and escalate calls appropriately • Other duties, as assigned

• Align the NIST Privacy Framework with existing NIST 800-53 controls to support the Commission’s Enterprise Risk Management (ERM) program. • Conduct privacy control assessments and review FedRAMP authorization packages for cloud-based investments. • Assist in suspected breach investigation, assessments, and annual breach response tabletop exercises. • Participate in IT capital investment plans to integrate "Privacy by Design." • Assist in the development, implementation, and maintenance of privacy policies and procedures to ensure compliance with applicable laws and regulations. • Collaborate with various departments components and programs to educate and train staff on matters pertaining to privacy compliance. • Stay up to date with changes in privacy laws, regulations, and best practices affecting the organization's operations. • Maintain the enterprise-wide PII holding inventory and assist efforts to reduce or eliminate the collection of Social Security Numbers. • Conduct and update Privacy Impact Assessments (PIA) and prepare new or update System of Records Notices (SORN) • Performs additional duties as assigned

• Answer and track incoming calls • Prepare and submit accurate, detailed reports in government systems • Train and onboard new CSRs • Conduct database and open-source research • Route and escalate calls appropriately • Other duties, as assigned

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.  Recruiter Note: Remote position, but Candidate must reside within the Miami, FL or nearby cities. Duties:   - Answer and track incoming calls  - Prepare and submit accurate, detailed reports in government systems  - Train and onboard new CSRs  - Conduct database and open-source research  - Route and escalate calls appropriately  - Other duties, as assigned

TechOp Solutions is seeking Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.  Recruiter Note: Remote position, but Candidate must reside in Miami, FL or nearby cities. Duties:   - Answer and track incoming calls  - Prepare and submit accurate, detailed reports in government systems  - Accurately record all call details in accordance with procedures   - Conduct database and open-source research  - Route and escalate calls appropriately  - Other duties, as assigned

- Answer and track incoming calls - Prepare and submit accurate, detailed reports in government systems - Accurately record all details in accordance with procedures - Conduct database and open-source research - Route and escalate calls appropriately - Other duties, as assigned