• Own your results and make a tangible impact on the business • Develop a deep understanding of GTM working closely with leadership across sales & marketing • Orchestrate complex customer programs from scoping to go-live to hyper-care; run weekly status, exec SteerCo, and RAID management • Lead CRM/package implementations (Salesforce managed package installs, Dynamics 365, HubSpot) including SSO, permission sets, and environment promotion • Define UAT/production smoke testing strategy; coordinate defect triage and regression; manage hyper-care • Set expectation baselines, handle escalations, and run monthly/quarterly business reviews • Assist with quick-start guides, UAT scenarios, and SOPs for sales and partner teams. • Channel customer requirements into prioritized backlogs.

• Implementing and piloting the strategy for the organization, ensuring alignment with broader organizational launch and therapy objectives • Leading clinical data and program planning discussions with administrators and physician stakeholders to enable and streamline the pathway to care for patients • Identifying key stakeholders to create partnerships with Interventional Cardiologists, HTN specialists (Gen Cards, Nephrology, Primary Care, Nursing, pharmacy, etc), and hospital executives to develop awareness within the service line to champion HTN care • Understanding customer needs and recommending approved HTN and customer program initiatives to support stakeholder objectives • Utilizing the RDN customer relationship management software to input and track activity for quarterly productivity reporting • Overseeing and managing pilot and therapy awareness activities to the local budget allowance • Collaborating with local sales and clinical counterparts and field-based reimbursement specialist team members to identify and deliver solutions that meet customer needs • Gaining a deep understanding of hypertension awareness initiatives and customer programs to ensure alignment of materials, programs, solutions, data, and resources that support strategy and activity • Partnering with the sales team, sales leadership, and marketing on customer expansion strategies and opportunities to reach new physicians • Supporting and exemplifying a strong culture for the MDS team, centered around collaboration, customer orientation, ethics, and execution • Participating in targeted Association and Society Events related to Market Development areas of opportunity

• Serve as the go-to expert on fraud defenses, partnering with Product and Engineering to design and evolve scalable risk tools and strategies • Define and operate a layered fraud defense approach across internal systems, third-party vendors, data signals, rules, and operational workflows • Act as a primary partner to Product teams, supporting PRD development, aligning on concepts, and driving implementation of fraud prevention tools and systems • Analyze fraud trends and translate insights into actionable improvements • Bridge the gap between Fraud Operations and Product, ensuring insights are embedded into design • Identify and evaluate new data signals from external vendors • Manage and optimize fraud rules, thresholds, scoring logic, and vendor configurations • Design and optimize workflows across systems and tools • Build partnership between fraud systems and human operations • Leverage ML and AI systems to improve fraud detection • Partner with Data teams to define and build data pipelines, dashboards, and reporting • Translate regulatory and compliance requirements into actionable workflows • Develop fraud intelligence reporting for leadership • Support response to high-severity fraud incidents • Define and implement case quality and feedback loops • Manage relationships with third-party fraud vendors

Role Description The Delivery Lead role is a key role within TEKsystems Global Service’s (TGS) organization and functions in the execution of day-to-day activities in support of multiple customer engagements. A successful Delivery Lead possesses strong collaboration and partnership skills for supporting processes and technologies that assist in driving successful outcomes. They are proactive and follow leadership guidance. This position is considered remote, supporting customers and teams within the portfolio. This role may require travel on a limited basis. Essential Job Duties and Responsibilities: - Plans & Aligns: Understands customer expectations and technical requirements for the work to be delivered. - Customer Focus: Manages customer requirements to ensure contract compliance and satisfaction. - Consultant Care: Builds strong relationships with consultants, ensuring they feel supported and valued. - Ensures Accountability: Conducts regular checkpoints with customers, engagement teams, and solutions teams. Works independently with general supervision. - Documentation: Documents and communicates processes and procedures to all stakeholders. Supports knowledge management and change control processes. - Manages Ambiguity: Collaborates with team members to manage risk, engagement scope, and deliver according to contract terms. - Financial Reporting: Consolidates engagement status and budget information across portfolios. Supports internal processes for time, expenses, and invoicing. - Risk/Issue Resolution: Manages issues and facilitates resolution, notifying all affected parties. Behavioral Competencies and Responsibilities: - Building Relationships: Commitment to open communication and serving others. - Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. - Action Oriented: Emphasizes taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. - Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. - Instills Trust: Action-oriented and builds trust within the team and with clients. Qualifications - 1-3 years of related experience - Excellent oral and written communication skills (English language) - Analysis and problem-solving skills - Time management and organizational skills - Collaboration skills - People management skills - Experience in project management fundamentals or as an acting Scrum Master - Exposure to professional services agreements including the change management process. - Exposure to IT Managed Services, project management classes, and other IT certifications - Demonstrated project risk analysis and mitigation skills Requirements - Bachelor’s degree in computer science or related discipline (Preferred) - 1+ year experience in IT Environment or Professional Services Environment (Preferred) Benefits - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.