• Provide an analysis of the existing practices of a member’s automotive shop and make recommendations for improvements based on ATI’s best practices and techniques. • Provide coaching, consultation, and mentoring to our members in order for them to achieve the business goals and dreams. • Guide members through the building blocks that turn their automotive shop into a profitable and efficient business via our 48­month re­engineering program and alumni programs. • Listen, including active listening, to the needs of the shop owners to help them turn their shop into a profitable and efficient business. • Communicate for understanding what members wish to improve or correct about their business via phone, zoom and email. • Review financial statements, evaluate competitors and analyze business practices. • Coach will develop a new business model or prepare recommendations and present them to the client. • Display a professional but assertive and results-oriented approach with strong mentoring skills and a passion for helping shop owners to become successful business owners. • To Consult, Train, Mentor and Coach a client to help them achieve their business goals and dreams. • To successfully guide the client through the building blocks that create the foundation of a profitable business. • To meet or exceed all ATI goals; Return on Investment for the client CSI Scores, maintain customer’s satisfaction in the program Report Cards/Road Map to monitor and measure performance and progress. • Ensure class attendance by the client and staff. • Monitor status of where member is in the program at all times and determine how we can best align the member’s needs with their wants.

• Empowers members to effectively self-manage their own chronic condition • Assess and identify individual member’s needs • Coaching approach is congruent with Motivational Interviewing for a member centered approach • Actively participates in process improvement with a positive attitude • Provides support to other coaches by way of formal or informal mentoring • Support content development as requested • Stay updated on clinical best practices for whole-person coaching

• Deliver high-quality, person-centered coaching to family caregivers of individuals living with dementia, tailored to their unique challenges. • Use Ceresti’s proprietary technology platform to manage daily workflow, track caregiver progress, and document caregiver interactions. • Initiate and maintain consistent outbound engagement to establish trust and build strong, long-term relationships with assigned caregivers. • Educate caregivers on the dementia disease process, common behavioral symptoms, safety strategies, and techniques for managing stress and preventing burnout. • Coach caregivers through emotionally complex scenarios, such as end-of-life conversations, transitions to facility care, or family conflict around care decisions. • Guide caregivers in care planning, appointment preparation, accessing community-based resources and care coordination, helping them communicate effectively with healthcare providers and navigate the healthcare system. • Meet or exceed performance metrics related to caregiver engagement, satisfaction, and program outcomes. • Attend and contribute to regular team huddles, trainings, and case reviews, sharing insights and best practices with peers and leadership. • Participate in quality improvement initiatives, including pilot studies, internal feedback loops, and caregiver experience evaluations. • Other duties as assigned.

• Lead, mentor, and motivate a team of Virtual Assistants to maximize productivity and performance. • Conduct regular performance reviews, coaching sessions, and provide actionable feedback. • Develop and implement training programs, standard operating procedures (SOPs), and performance improvement plans. • Monitor team KPIs and ensure targets and deadlines are consistently met. • Serve as the primary point of contact for escalations, challenges, and performance-related issues. • Foster a positive and collaborative remote work environment.