• Empowers members to effectively self-manage their own chronic condition • Assess and identify individual member’s needs • Coaching approach is congruent with Motivational Interviewing for a member centered approach • Actively participates in process improvement with a positive attitude • Provides support to other coaches by way of formal or informal mentoring • Support content development as requested • Stay updated on clinical best practices for whole-person coaching

• Deliver high-quality, person-centered coaching to family caregivers of individuals living with dementia, tailored to their unique challenges. • Use Ceresti’s proprietary technology platform to manage daily workflow, track caregiver progress, and document caregiver interactions. • Initiate and maintain consistent outbound engagement to establish trust and build strong, long-term relationships with assigned caregivers. • Educate caregivers on the dementia disease process, common behavioral symptoms, safety strategies, and techniques for managing stress and preventing burnout. • Coach caregivers through emotionally complex scenarios, such as end-of-life conversations, transitions to facility care, or family conflict around care decisions. • Guide caregivers in care planning, appointment preparation, accessing community-based resources and care coordination, helping them communicate effectively with healthcare providers and navigate the healthcare system. • Meet or exceed performance metrics related to caregiver engagement, satisfaction, and program outcomes. • Attend and contribute to regular team huddles, trainings, and case reviews, sharing insights and best practices with peers and leadership. • Participate in quality improvement initiatives, including pilot studies, internal feedback loops, and caregiver experience evaluations. • Other duties as assigned.

• Lead, mentor, and motivate a team of Virtual Assistants to maximize productivity and performance. • Conduct regular performance reviews, coaching sessions, and provide actionable feedback. • Develop and implement training programs, standard operating procedures (SOPs), and performance improvement plans. • Monitor team KPIs and ensure targets and deadlines are consistently met. • Serve as the primary point of contact for escalations, challenges, and performance-related issues. • Foster a positive and collaborative remote work environment.

• 1-on-1 counseling with applicants to build their extra-curricular profiles and applications • Meet remotely with students • Edit essays and provide feedback to foster students’ independent writing skills • Provide comprehensive support to students as they prepare their applications • Generate creative and practical professional experience and projects for students’ extracurricular activities • Collaborate with a team of up to three counselors and a Senior Counselor Mentor to support each student’s progress • Maintain a caseload of anywhere from 0-15 students, depending on availability