Bilingual Caseworker – 10-month contract

BilingualBilingualContractRemoteJuniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

1 day ago

Salary

$39.6K - $66.8K / year

Seniority

Junior

Associate Degree1 yr expExperience acceptedEnglishFrench

Job Description

Bilingual Caseworker – 10-month contract

Recruiting.com

• The management of the assigned projects and/or cases. • Adherence to the general company processes Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. • Current assistance lines focus on: funding and access issues, including private, public and special access programs; compliance programs • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; • Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; • All patient programs are based on casework methods and include a significant amount of out-bound calls. • Document each activity in program specific database. • Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. • Provide feedback regarding current protocols, database, processes, and inter-departmental relationships. • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences. • With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring. • Responsible to report all Adverse Events to the assigned units/departments • The Caseworker will also be assigned other duties and tasks as required from time to time

Job Requirements

  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
  • A minimum of one (1) year experience in customer service
  • Bilingual (French/ English) an asset
  • Ability to multitask
  • Attention to detail
  • Strong Problem solving skills
  • Experience in the medical and pharmaceutical field is an asset.
  • Working knowledge of Word, Excel and Outlook

Benefits

  • medical, dental, and vision care
  • backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • paid parental leave
  • paid caregiver leave
  • variety of training programs
  • professional development resources
  • opportunities to participate in mentorship programs
  • employee resource groups
  • volunteer activities

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