Classet

• Serve as the primary point of contact for prospective and existing clients via phone and email. • Schedule, reschedule, and coordinate appointments for multiple therapists. • Guide new clients through the intake process and assist with required documentation. • Verify insurance benefits and assist with basic billing and co-pay processing. • Maintain confidential client records with accuracy and professionalism. • Coordinate communication between clients and clinicians. • Monitor calendars to maximize scheduling efficiency. • Support general administrative projects and office operations as needed.

Role Description At Plainfield Counseling Center, we believe that seeking mental health support should be a welcoming, compassionate experience from the very first interaction. We're looking for a Remote Administrative Assistant who is highly organized, empathetic, and passionate about providing exceptional client service. As the first point of contact for our practice, you'll help create a positive experience for clients while supporting our therapists through efficient scheduling, communication, and administrative coordination. This is an excellent opportunity for someone looking to build a career in healthcare administration while making a meaningful impact every day. What Success Looks Like: - Become familiar with our practice management systems, intake procedures, and day-to-day operations. - Work closely with our clinical team to ensure every client receives timely, professional, and compassionate support. - Improve workflows, maintain accurate records, and ensure therapists can focus on delivering outstanding care. Responsibilities - Serve as the primary point of contact for prospective and existing clients via phone and email. - Schedule, reschedule, and coordinate appointments for multiple therapists. - Guide new clients through the intake process and assist with required documentation. - Verify insurance benefits and assist with basic billing and co-pay processing. - Maintain confidential client records with accuracy and professionalism. - Coordinate communication between clients and clinicians. - Monitor calendars to maximize scheduling efficiency. - Support general administrative projects and office operations as needed. Qualifications - Excellent written and verbal communication skills. - Friendly, compassionate, and professional customer service approach. - Strong organizational and multitasking abilities. - High attention to detail and accuracy. - Comfortable learning new technology, including scheduling platforms and Electronic Health Record (EHR) systems. - Reliable high-speed internet and a private home office environment. - Ability to handle confidential information with discretion and professionalism. Preferred Qualifications - Previous experience in an administrative, receptionist, customer service, or healthcare support role. - Experience with medical scheduling, insurance verification, or healthcare billing. - Familiarity with HIPAA regulations or healthcare privacy practices. - Interest in psychology, counseling, or behavioral health. Benefits - Competitive salary - Fully remote work environment - Paid time off and holidays - Health, dental, and vision insurance (where applicable) - Professional development opportunities - Supportive and collaborative team culture - Opportunities for career growth How to Apply If you're an organized, compassionate professional who enjoys helping others and thrives in a fast-paced remote environment, we'd love to hear from you. Please submit your resume along with a brief cover letter telling us why you're interested in joining Plainfield Counseling Center. We look forward to meeting you!

• Consume, re-watch, and take detailed notes on provided training modules • Ideate, create, and recreate content ideas daily using: • Competitor research • Internal high-performing content • Leverage AI tools to bring creative ideas to life • Edit short-form video content using CapCut, applying advanced techniques learned in training • Post content daily on assigned social media accounts • Apply feedback from content managers consistently and quickly • Handle content requests aimed at improving post performance and growth

Role Description Chronic Care Staffing is seeking a compassionate and detail-oriented Remote Care Coordinator - LVN/LPN licensed in Illinois to support patients managing chronic health conditions through proactive outreach and ongoing care coordination. In this role, you will serve as an essential connection between patients and healthcare providers, helping improve patient outcomes through education, advocacy, and consistent communication. This opportunity is ideal for licensed nurses who enjoy patient interaction, care coordination, and the flexibility of working remotely in a structured healthcare environment. Responsibilities Must Have - Conduct monthly Chronic Care Management (CCM) calls to assess patient health status and provide patient education - Perform medication reconciliations and identify barriers to care adherence - Assist with health risk assessments, remote patient monitoring, and transitional care management activities - Accurately document all patient interactions within Electronic Health Record (EHR) systems - Collaborate with providers and clinic staff to support individualized patient care plans - Connect patients with appropriate community resources and support services - Maintain HIPAA compliance and patient confidentiality at all times - Independently manage schedules, patient outreach, and productivity goals Qualifications - Active, unencumbered Illinois LVN/LPN license - Bilingual in English and Spanish - Active Basic Life Support (BLS) certification - Strong ability to work independently and manage time effectively - Excellent communication and critical thinking skills - High proficiency with Electronic Health Records (EHR) systems and Google Suite - Dedicated HIPAA-compliant home office space with a private, secure environment and locked door - Reliable high-speed internet connection Requirements - Previous experience with Chronic Care Management (CCM) programs and billing workflows - Experience in remote healthcare, telehealth, or virtual patient support environments - Familiarity with Atlas or similar clinical management software platforms Benefits - Fully remote work environment - Consistent full-time schedule - Opportunity to make a meaningful impact on patient outcomes - Supportive clinical team environment - Career growth within chronic care management operations - Ongoing exposure to modern healthcare technology and care coordination workflows

• Contact patients to introduce CCM and RPM services and explain program benefits. • Guide patients through the enrollment and consent process. • Document all patient interactions and enrollment activities accurately within EMR systems. • Ensure compliance with CMS, HIPAA, and internal documentation standards. • Answer patient questions regarding care coordination services and program expectations. • Collaborate with healthcare providers and internal teams to maintain smooth communication and patient transitions. • Maintain organized workflows while managing daily outreach goals and follow-up tasks. • Support positive patient experiences through empathy, professionalism, and clear communication.

Role Description Chronic Care Staffing is seeking a compassionate and detail-oriented Remote Care Coordinator - LVN/LPN to support patients managing chronic health conditions through proactive outreach and ongoing care coordination. In this role, you will serve as an essential connection between patients and their healthcare providers, helping improve outcomes through education, support, and consistent communication. This is an ideal opportunity for licensed nurses who enjoy relationship-building, patient advocacy, and the flexibility of working from a secure home office environment. Responsibilities - Conduct monthly Chronic Care Management (CCM) calls to assess patient health status and provide education. - Perform medication reconciliations and identify barriers to care adherence. - Assist with health risk assessments, remote patient monitoring, and transitional care management activities. - Accurately document all patient interactions within Electronic Health Record (EHR) systems. - Collaborate with providers and clinic staff to support patient care plans. - Connect patients with appropriate community resources and support services. - Maintain HIPAA compliance and patient confidentiality at all times. - Manage schedules and patient communication independently while maintaining productivity goals. Qualifications - Active, unencumbered LPN or LVN license. - Active Basic Life Support (BLS) certification. - Strong ability to work independently and manage time effectively. - Excellent communication and critical thinking skills. - High proficiency with Electronic Health Records (EHR) systems and Google Suite. - Dedicated HIPAA-compliant home office space with a private, secure environment and locked door. - Reliable high-speed internet connection. Requirements - Previous experience with Chronic Care Management (CCM) programs and billing workflows. - Experience in remote healthcare, telehealth, or virtual patient support environments. - Familiarity with Atlas or similar clinical management software platforms. Benefits - Fully remote work environment. - Consistent full-time schedule. - Opportunity to make a meaningful impact on patient outcomes. - Supportive clinical team environment. - Career growth within chronic care management operations. - Ongoing exposure to modern healthcare technology and care coordination workflows.

• Conduct structured monthly outreach calls to monitor patient progress and engagement. • Verify medication adherence and assist with health risk assessments. • Support Chronic Care Management (CCM), Transitional Care Management (TCM), and Remote Patient Monitoring (RPM) initiatives. • Document patient interactions, care updates, and clinical information accurately within EHR systems. • Coordinate communication between patients, families, providers, and internal care teams. • Identify barriers to care and escalate patient concerns when necessary. • Educate patients on care plans, treatment goals, and available support resources. • Maintain HIPAA compliance and CMS documentation standards at all times.

• Access and navigate the United Healthcare provider portal on a daily basis. • Submit and manage referral authorization requests. • Enter patient diagnoses, provider information, and referral details with a high degree of accuracy. • Verify provider and facility information, including National Provider Identifiers (NPIs). • Utilize internal reference guides, code lists, and portal resources to complete authorization requests. • Secure authorization numbers required for specialist appointments. • Monitor authorization status and update records accordingly. • Ensure referrals meet insurance requirements and compliance standards. • Collaborate with scheduling and follow-up teams to support patient care workflows. • Assist with additional referral coordination tasks as workload demands.

• Complete, submit, and track manufacturer Patient Assistance Program (PAP) applications. • Utilize the Med Data platform to manage application workflows. • Ensure all required documentation is complete and accurate before submission. • Communicate with patients to obtain necessary documentation, including: • Proof of income • Household information • Income attestations • Required consent forms • Educate patients on application requirements and status updates. • Coordinate with clinic providers and prescribers to obtain: • Wet signatures • Electronic authorizations • Prescription documentation • Maintain efficient communication between providers and pharmacy teams. • Manage an active pipeline of approximately 120 applications and renewals per month. • Track medication refill schedules and pickup dates. • Initiate renewal processes at least 90 days before expiration to prevent treatment interruptions. • Communicate with pharmacy hubs and care teams regarding medication shipments and deliveries. • Ensure seamless coordination between patients, providers, pharmacies, and manufacturers. • Maintain accurate records in NextGen, Med Data, and future eClinicalWorks systems. • Scan, upload, and organize all documentation according to company standards. • Ensure compliance with OSV, FTCA, and applicable healthcare regulations.

• Conduct monthly Chronic Care Management (CCM) calls to assess patient health status and provide education. • Perform medication reconciliations and identify barriers to care adherence. • Assist with health risk assessments, remote patient monitoring, and transitional care management activities. • Accurately document all patient interactions within Electronic Health Record (EHR) systems. • Collaborate with providers and clinic staff to support patient care plans. • Connect patients with appropriate community resources and support services. • Maintain HIPAA compliance and patient confidentiality at all times. • Manage schedules and patient communication independently while maintaining productivity goals.