Role Description Cranial Technologies is currently looking for a full-time Bilingual Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service. - Providing outstanding customer service to our families over the phone - Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule - Coordination of information between referring physicians, insurance companies, and our own treatment clinics - Review cost share amounts, co-payments and financial responsibility with our families - Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day Qualifications - Fluency in Spanish and English required - 1 – 2 years’ customer service or related experience - 1 – 2 years’ experience with computer software - Exceptional communication including phone etiquette and human relations skills - Ability to work with people from diverse backgrounds - Proactive mindset with the ability to absorb new information in a timely manner - Professional demeanor in both written and spoken communication with families, providers, and coworkers - Ability to problem-solve and prioritize daily tasks to manage individual workload Benefits - Medical, Vision, and Dental Insurance - 401k Retirement Plan - Flex Spending Plans - 3.5 Weeks Paid Time Off plus 7 paid Holidays - Life Insurance - Short/Long Term Disability Insurance Compensation The pay range for this position is $19.50 - $20.00 per hour. Pay is dependent on the applicant's relevant experience. Additional Information - Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. - Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. - You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. Please keep an eye on your spam and junk mail. - Please no phone calls to the clinic or offices regarding the position. - If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance.

Role Description Koniag Professional Services, LLC, is seeking a Bilingual Information Specialist (English/Spanish) to support KPS and our government customer. The position is remote and requires the candidate to be able to obtain a Public Trust. The Information Specialist will: - Answer information requests from the public related to minority health, health disparities, health equity, cultural competency, and related public health topics. - Manage a dedicated toll-free number and email inbox on behalf of OMH and respond to inquiries from the public, media, and members of Congress. - Utilize the US government’s largest digital library collection on minority health topics. - Provide expert research, reference, literature review, and information management services that support OMH initiatives, communications, policy development, and evidence-based decision-making. - Manage library subscriptions, maintain vendor relationships, support records management and copyright compliance, and contribute to outreach and technical assistance activities. - Operate within a federally regulated environment and adhere to federal records management, accessibility, privacy, information security, and plain language requirements. - Demonstrate analytical and problem-solving skills, be resourceful, and work independently and collaboratively in a fast-paced environment. Qualifications - Master’s degree in Library Science, Library and Information Science, Information Studies, or a related field from an accredited institution. - Fluent in Spanish. - 1 year of related experience preferred. Requirements - Ability to obtain a valid U.S. Government PUBLIC TRUST security clearance. Benefits - Competitive compensation. - Extraordinary benefits package including health, dental, and vision insurance. - 401K with company matching. - Flexible spending accounts. - Paid holidays. - Three weeks paid time off.

Role Description We are seeking a customer-focused and detail-oriented Remote Bilingual Travel Coordinator to join our growing team. In this role, you'll assist clients in planning memorable travel experiences while providing exceptional service in two or more languages. You'll research destinations, prepare travel proposals, coordinate itineraries, and communicate with clients and travel partners to help ensure each trip is organized and enjoyable. This position is ideal for someone who enjoys working with people from diverse backgrounds, has strong communication skills, and is passionate about travel and hospitality. Key Responsibilities: - Research destinations, accommodations, transportation, and activities based on client preferences - Prepare travel quotes, proposals, and personalized itineraries - Communicate with clients in English and at least one additional language to answer general questions and provide travel support - Coordinate with travel suppliers and hospitality partners to confirm reservations and travel arrangements - Maintain accurate client records and booking documentation - Deliver professional, timely customer service throughout the travel planning process Qualifications - Fluency in English and at least one additional language (Spanish preferred; other languages are welcome) - Strong written and verbal communication skills - Excellent organizational skills and attention to detail - Proficiency with basic computer skills, including email, web browsing, Microsoft Office, or Google Workspace - Ability to manage multiple tasks, prioritize effectively, and meet deadlines - Reliable internet connection and a distraction-free remote workspace - Previous experience in customer service, hospitality, administrative support, or travel is a plus but not required Benefits - Flexible remote work environment - Supportive and collaborative team culture - Opportunity to build experience in the travel and hospitality industry - Access to travel-related discounts and perks after eligibility requirements are met - Opportunity to work with clients from diverse cultures and international destinations - A rewarding role helping clients plan memorable travel experiences around the world

Role Description Take your insurance career to the next level with a recognized organization that values expertise, innovation, and trust. Enjoy a permanent remote position offering a flexible schedule, excellent working conditions, and competitive benefits starting on your first day. Thrive in a collaborative and people-focused environment that promotes autonomy, professional development, continuous learning, and employee well-being, while contributing to making insurance more accessible across Canada. Responsibilities - Provide technical expertise in risk assessment using individual underwriting methods. - Work independently on complex applications while respecting authorized approval limits. - Accurately assess approval limits of up to $750,000 in life insurance and $2,500 in disability insurance. - Communicate directly with applicants and stakeholders regarding underwriting decisions. - Negotiate with reinsurers and identify solutions to support client file acceptance. - Collaborate with partners and TPAs in risk evaluation. - Act as a resource person during the contestability period. Qualifications - Bachelor’s degree in business administration, health sciences, or another related field. - Completion of, or progress toward, a Fellow, Life Management Institute (FLMI) and/or Fellow of the Academy of Life Underwriting (FALU) designation is considered an asset. - 5 years of experience as an underwriter. - Strong understanding of insurance contracts and laws across Canada. - Demonstrated autonomy and proactivity. - Strong analytical, judgment, and problem-solving skills. - Collaborative mindset with a focus on continuous improvement. - Bilingual in French and English to communicate frequently, both verbally and in writing, with English-speaking clients and partners as part of the role responsibilities. Benefits - Salary between 110K-120K, based on experience. - 4 weeks of vacation upon hiring. - Permanent full-time position, 35 hours per week, fully remote. - Flexible schedule between 7 am and 5 pm, with shift start times between 7 am and 9 am. - Group insurance starting on day one: medical, dental, vision, travel, and roadside assistance coverage. - Defined benefit pension plan equivalent to government pension plans (available after one year of service). - Employee assistance program. - Paid sick days. - On-site fitness room. - Social activities organized throughout the year (BBQ, Christmas party, Halloween events). - Various employee discounts (Saint-Hyacinthe privilege card and insurance products). - Continuous training opportunities. - Recognition program for years of service.