• Identify revenue growth and cost optimization opportunities across business units • Develop data-driven strategies to improve performance, productivity, and client outcomes • Monitor strategy execution and recommend corrective actions when performance gaps are identified • Support the development and alignment of divisional strategic plans • Analyze operational data to identify trends, risks, and improvement opportunities • Assist in developing performance measures and tracking processes to support informed decision-making • Support financial forecasting and staffing models aligned with business needs • Contribute to contract performance oversight and client scorecard management • Partner with Operations to translate system functionality into workflow and strategy optimization • Work alongside Analytics to implement best practices and enhance reporting clarity • Assist with RFI/RFP processes in collaboration with Finance, Operations, Sales, and Marketing • Communicate insights, observations, and recommendations clearly to leadership and stakeholders • Support strategy development across multiple communication channels • Ensure strategies align with client requirements and regulatory standards • Maintain adherence to corporate objectives, SOPs, and applicable federal, state, and local regulations

• Lead our project delivery efforts and partner with sales on business development • Ensure our clients receive exceptional, effective solutions that enhance both end-customer and employee experiences and efficiencies • Build and shape our consulting team, driving business growth through innovative strategies and successful project delivery • Manage and actively contribute to the successful delivery of consulting projects • Manage project timelines, budgets, and resource allocation effectively • Monitor key performance indicators to assess the impact of process changes

• Coordinate and manage schedules for therapists, including RBTs and BCBA supervisors. • Handle cancellations, rescheduling, and necessary schedule adjustments. • Track and ensure alignment of treatment hours with insurance approvals. • Communicate scheduling updates to families and therapy staff. • Maintain scheduling accuracy within EMR systems. • Ensure documentation is consistently updated and well-organized.

• Serve as the primary IT liaison for assigned business units, building strong relationships with stakeholders. • Understand business processes and day-to-day challenges to identify technology needs and improvement opportunities. • Assist in the development of business requirements, user stories, and functional specifications for IT solutions. • Facilitate regular touchpoints with business units to discuss IT service performance, upcoming initiatives, and pain points. • Lead a small team of technologists to effectively manage, deliver and support an applications portfolio which is aligned to business needs and strategy. • Partner with IT teams to ensure business requirements are clearly communicated, prioritized, and delivered effectively. • Support project managers and technical teams during project execution to align outcomes with business expectations. • Monitor IT service performance and escalate issues when service levels are not met. • Help coordinate user acceptance testing, training, and deployment activities for new solutions. • Effectively oversee and manage the relevant controls environment applicable to the applications portfolio. • Translate technical concepts into business-friendly language and ensure clear communication across stakeholders. • Provide updates to business units on IT initiatives, status reports, and issue resolution. • Advocate for business needs within IT while maintaining alignment with enterprise standards and governance. • Gather feedback from users and business leaders to identify areas for process or service improvement. • Partner with IT leadership to recommend and operationalize enhancements that increase efficiency, reduce manual work, or improve customer experience. • Stay aware of IT capabilities and tools to proactively suggest solutions that meet evolving business needs.