CBE Companies

• Represent the client on the phone to the consumer • Conduct inbound and outbound calling efforts • Analyze account processes to identify undetected frauds • Deter fraudulent activity and look for trends • Document accounts in a timely manner while speaking to customers • Achieve schedule adherence and compliance expectations • Follow dispute resolution and customer escalation processes

Role Description The Customer Service Representative I will answer inbound telephone calls for the purpose of assisting borrowers in managing their student loans and answering all questions while adhering to all Federal, State, and local laws and regulations as well as company policies and procedures. The Customer Service Representative will answer calls on many different facets of the student loan program and flexibility is needed as moved to new areas of the student loan program. - Primarily taking inbound calls from borrowers, answering their questions and counseling appropriately on options that they may be eligible to defer their payments, loan forgiveness, income-driven repayment plans, or standard repayment options. - Understand and communicate the different deferment and forbearance types and that the borrower is eligible or still eligible to receive them. - Collect information from borrower to determine best guide to assist resolve their problem. - Work with student loan borrower, client representatives, and Federal Student Aid. - Independently solve borrower issues escalating to supervisor any situation outside the employee’s control. - Establish professional relationships with internal/external customers. - Provide customer service that exceeds borrower and client expectations. - Treat all internal/external customers and team members with dignity/respect. - Establish and maintain a professional relationship with team members and department contacts. - Must be prompt and ready to work at your desk at your assigned time, return from breaks and lunch on time. - Make all necessary updates in the system, including but not limited to: - Accurately documenting accounts - Updated addresses, contact numbers, emails (Marking verified where necessary) - Maintain an up-to-date working knowledge of company and departmental policies. - Maintain a secure work environment with no distractions or noise that would interfere with telephone duties and must not be distracted from performing the job during the hours you will be asked to work. - The Company reserves the right to change or assign other duties to this position as appropriate. - Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities. - Must be able to remain in a stationary seated position up to 85% of the work shift. Qualifications - High School Diploma - Call center experience preferred, but not required - Student Loan Knowledge Preferred - Basic Knowledge of MS Word and Excel - Previous experience working and entering information into systems - Very Extensive Background Check Required Benefits - CBE Companies is an equal opportunity employer. - We celebrate inclusion and are committed to creating a welcoming environment for all employees.

Role Description We are seeking an experienced Manager, Application Development to lead a team of developers. The Manager, Application Development will plan, coordinate, and supervise all activities related to the development of software applications using the SDLC. This position will lead the team in maintaining, supporting, and upgrading existing systems and applications. The Manager, Application Development will guide staff on the execution of the IT and business priorities through tactical work plans. - Responsible for the selection, development, and management of the Application Development team. - Provide project timelines detailing development work to meet software development schedules. - Deliver projects to meet business requirements based on internal or external development teams. - Manage expectations of development and business organizations. - Communicate with all stakeholders. - Assist in making decisions of personnel actions (hiring, terminations, promotions, etc.). - Responsible for the development and management of the Application Development team by creating an environment of collaboration and learning. - Implements continuous improvement through measurement and optimization. - Manage the SDLC from initiation to closure. - Process, manage, and organize projects and tickets in everyday workflow, to ensure timely execution of business and IT needs. - Create and execute project work plans and revise as appropriate. - Formulate tactical plans in support of business and IT needs. - Direct team project deliverables to ensure timely and accurate execution of projects and priorities. - Provide daily support as needed to the Application Development team, and any other CBE teams/projects to which assigned. - The Company reserves the right to change or assign other duties to this position as appropriate. - Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities. Qualifications - BS/BA Degree in Management Information Systems, Business, Management, Computer Science, or related field required. - Minimum of five years management experience leading a software development or software support team required. - Must be able to obtain government clearance after hire. U.S. Citizenship is required by the US government in order to obtain government clearance. - Experience in Azure Dev Ops preferred. - Project management and vendor management proficiency preferred. - Excellent communication skills both verbally and written. - Excellent multi-tasking, problem-solving, organizational and leadership skills. - Proven project management in planning, execution and controlling. - Thorough understanding of the entire Software Development Life Cycle (SDLC). - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - This position is eligible for remote work within the United States. Candidates must be authorized to work in the United States. - The pay range for this position is $130,000-$140,000/year. An individual's actual compensation will depend on the individual's qualifications and experience. Company Description Founded in 1933, CBE Companies has been a leader in providing accounts receivable management services and global outsourced contact center solutions, expertly linking people to the solutions they need. Our distinctive approach to culture immersion and our effective process for scaling operations align seamlessly with our clients’ objectives for customer satisfaction, performance, and data security. For more than nine decades, CBE Companies has been a hub of innovation, investing in the development and nurturing of leaders across the organization. We’ve created a workplace where creativity is encouraged, and growth happens naturally. With over 1,200 staff across five global locations—including our headquarters in Cedar Falls, Iowa, and additional sites in New Braunfels, Texas; Clarksville, Tennessee; Manila, Philippines; and Southwoods, Philippines—CBE Companies is equipped to adapt and respond to the ever-evolving needs of our clients. Step into a role with us and become part of a story of excellence and ongoing innovation. CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing required.

Role Description We are seeking an experienced Sr. Bid Manager to execute corporate marketing and proposal writing to support promotion, expansion, and growth of CBE’s services. The Sr. Bid Manager will leverage their own knowledge of audience and client needs, along with engaging other SMEs, to communicate in marketing materials and proposals on a wide range of markets, products and services, practices, and business procedures. The ideal candidate must have sound judgment on managing complicated projects against firm deadlines, delivering work product to the media, prospective clients, and government agencies. Key Responsibilities - Bid Strategy & Management: - Lead and manage the end-to-end bid process, ensuring timely, high-quality submissions. - Develop winning bid strategies, aligning with company objectives and client requirements. - Analyze RFPs/RFIs/RFQs, identifying risks, opportunities, and competitive differentiators. - Oversee bid qualification (bid/no-bid) processes, engaging key stakeholders. - Content & Proposal Development: - Write, edit, and coordinate compelling proposals that highlight our expertise, innovation, and value proposition. - Collaborate with subject matter experts (SMEs), sales, operations, finance, legal, and other teams to develop customized solutions. - Maintain and refine a library of pre-written content, case studies, and best practices. - Stakeholder & Team Coordination: - Lead bid kick-off meetings, defining roles, timelines, and responsibilities. - Engage and manage input from multiple internal departments to create comprehensive proposals. - Present bid progress, risks, and recommendations to senior leadership. - Risk & Compliance Management: - Ensure proposals comply with company policies, client requirements, and industry regulations. - Work closely with legal and finance teams to assess contractual risks and pricing strategies. - Continuous Improvement: - Analyze past bids, win/loss trends, and market insights to improve future proposals. - Implement bid best practices, automation tools, and process efficiencies. - Stay up to date on industry trends, competitors, and BPO market demands. Qualifications - 7+ years of experience in bid/proposal management, sales operations, or a related role in the BPO industry. - Proven track record of winning large, complex bids in the outsourcing sector. - Strong understanding of BPO services, pricing models, and contract structures. - Exceptional project management skills, with the ability to manage multiple bids simultaneously. - Excellent writing, editing, and communication skills. - Strong analytical mindset with the ability to assess bid viability and competitive positioning. - Proficiency in bid management tools, CRM platforms (Salesforce, HubSpot), and Microsoft Office Suite (Word, Excel, PowerPoint). - APMP (Association of Proposal Management Professionals) or Shipley certification is a plus. - Proficiency in proposal management platforms (Loopio, RFPIO, Responsive, Qvidian). Requirements - This position is eligible for remote work within the United States. - Candidates must be authorized to work in the United States. - The anticipated base salary range for this position is $80,000 - $96,000/year. - An individual's actual compensation will be determined based on qualifications and experience. Benefits - CBE Companies is an Equal Opportunity Employer. - CBE Companies is committed to creating an inclusive environment. - All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. - Background check and drug testing required.

Role Description CBE Companies is looking to fill Remote Customer Service Representative positions in the following locations: - Pine Bluff, AR - Fort Smith, AR - Owensboro, KY As a Customer Service Representative, you will be representing the client on the phone to the consumer. Inbound and outbound calling efforts will consist of using effective relationship building skills to partner with the customer and help problem solve to prevent fraud. You will be required to navigate multiple systems during these phone calls while functioning efficiently on the computer. Our efforts focus on protecting the client’s brand reputation and creating a positive customer experience. CBE is proud to be an InHerSight Top 20 Business Service Employer and Training Magazine Top 100! CBE provides Paid Training and your work from home equipment! We also provide a pathway to success with support and strong leadership and a great team to work alongside. Duties and Responsibilities - Reduce fraud losses while focused on customer experience and protection. - Analyze account processes and transactions to identify undetected frauds and correlated activities. - Review, identify, and deter fraudulent activity. - Look for trends to proactively identify characteristics of “good” vs. “fraudulent” orders. - Receive inbound calls and make outbound calls related to potentially fraudulent activities. - Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision. - Excellent verbal and written communication skills. - Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time. - Able to work flexible work schedule, required weekends and holidays as needed. - Achieve the schedule adherence and compliance expectations. - Meet productivity and call quality standards as set by the business. - Dispute resolution and customer escalation process to be followed consistently. - Adhere to all guidelines and requirements as set forth by individual clients. - Must be able to retain training concepts through a 6 week training program and apply all concepts when starting on the production floor. Definition of Success in this Position - Achieve all key performance indicators. - Excellent at building customer relationships and creating a good customer experience through the Fraud Prevention Process, as measured by the Quality Monitoring process. - Attention to detail. - Ability to be coached and apply coaching feedback. - Willingness to learn and help others. - Tolerance for repetitive work. - Successfully demonstrates the ability to work in a fast-paced environment. - Successful compliance related to attendance requirements and work schedule adherence. - Positive attitude with the ability to remain calm in stressful situations. - Flexible to schedule changes. Requirements - Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities. - Must be able to remain in a stationary seated position up to 85% of the work shift. - Must be able to occasionally move about inside the office to access office machinery, file cabinets, or attend meetings. - Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine. - Must be able to communicate with consumers and maintain compliance with all federal, state, and local laws, rules, and regulations. - Must be able to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures. - Must be able to exchange accurate information with co-workers, consumers, and/or clients or vendors who have work-related inquiries. Qualifications - High School Diploma or equivalent. - Six months of Customer Service Experience. - One year of experience in a Windows-based computer environment. - Background Check required. Benefits - The rate of pay is $13 per hour. - Weekly pay. - Benefits available after 60 days of employment. - This position is fully remote and has internet connectivity requirements. Company Description CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws.

• Representing the client on the phone to the consumer • Inbound and outbound calling efforts using effective relationship building skills • Navigate multiple systems during calls while functioning efficiently on the computer • Reduce fraud losses focused on customer experience • Analyze account processes and transactions • Reviews and identifies fraudulent activity • Receive inbound calls related to potentially fraudulent activities • Document accounts in a timely manner while speaking with the customer • Work flexible schedule, required weekends and holidays as needed • Achieve schedule adherence and compliance expectations

Role Description CBE Companies, a global provider of contact center services is adding a Junior Solutions Engineer to our Operations Strategy Team. The Junior Solutions Engineer (JSE), in partnership with the Solutions Engineers, is responsible for supporting the implementation, configuration, administration, and optimization of the organization’s LiveVox contact center platform. This role ensures that contact center technologies are deployed accurately, maintained effectively, and continuously improved to support operational efficiency, compliance standards, and performance objectives. - Implementation & Configuration - Configure and deploy inbound, outbound, and blended campaigns within LiveVox. - Build and maintain IVR logic, routing strategies, and agent skill assignments. - Support implementation of new lines of business, clients, or operational expansions. - Assist in UAT testing and system validation prior to production deployment. - System Administration - Maintain user access controls, permissions, and security roles. - Monitor dialer performance and routing efficiency. - Troubleshoot and resolve system-related issues impacting operations. - Coordinate escalations with LiveVox technical support as needed. - Maintain documentation of configurations, workflows, and change management activities. - Performance & Optimization - Generate operational reporting and dashboards. - Analyze system configurations to improve performance, compliance, and efficiency. - Collaborate with Operations leadership to adjust routing and dialing strategies. - Ensure the actual results are meeting operations expectation. - Quality Control - Output is expected to be reviewed by an SE. - Quality of work is expected to improve throughout tenure. - 99% of work is expected to be implemented into production without errors. - Once proficient, the JSE will be expected to perform QC and peer review of other SE’s work before released to production. - Compliance & Governance - Ensure system configurations align with applicable regulatory requirements. - Support audit requests and maintain documentation supporting compliance controls. - Cross-Functional Support - Serve as a technical resource to Operations, Workforce Management, Compliance, and IT. - Participate in technology enhancement initiatives and platform upgrades. - Contribute to internal best practices and standardization efforts. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Technology, or related field. - 2 years of experience in contact center systems administration, solutions engineering, implementation support, technical operations within a call center environment. - Equivalent combination of education and practical contact center systems experience may be considered. - Exposure to CCaaS platforms (e.g., LiveVox, Five9, NICE CXOne, Genesys, TalkDesk) considered beneficial. - Foundational knowledge of: - ACD and skills-based routing - IVR configuration - NLP & LLM agents - Dialer strategies (preview, progressive, predictive) - Call center KPIs and operational metrics - HIPAA - TCPA - PII - Basic understanding of data imports, APIs, SFTP processes, SQL, Microsoft Office, and/or system integrations preferred. Requirements - Must be able to obtain government clearance after hire. US Citizenship is required by the US government in order to obtain government clearance. Benefits - Excellent benefits package; medical, dental, and vision coverages. - 401K retirement plan with company match. - Tuition reimbursement. - Paid time off. - Ongoing training & support. - Career culture with many opportunities for advancement. Company Description CBE Companies is committed to “doing the right thing”; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, innovation, results, and FUN!

• The SVP of Growth is accountable for overall revenue performance and growth outcomes, including: Net new revenue growth, Gross profit contribution from new business, Expansion revenue growth, Net revenue retention performance, Revenue mix across priority verticals. • This role is responsible for ensuring growth is strategic, scalable, and aligned to profitable delivery. • The SVP of Growth will define, lead, and enforce vertical execution across the organization. • The SVP of Growth will design and lead the company’s revenue operating system. • The SVP of Growth will lead the VP of Marketing to ensure marketing performance is tied directly to pipeline and revenue outcomes. • The SVP of Growth will lead the Director of Sales Operations to strengthen sales execution. • The SVP of Growth will lead the SVP of Business Development and Customer Success to drive retention and expansion growth. • The SVP of Growth will build a high-performing leadership bench and develop a culture of accountability across all revenue-related functions. • The SVP of Growth will reduce friction across the full revenue lifecycle by ensuring leaders operate as one integrated growth system. • The SVP of Growth is accountable for revenue visibility, predictability, and reporting to executive leadership. • The SVP of Growth will drive continuous improvement across the revenue engine.

• Represent the client on the phone to the consumer • Inbound and outbound calling efforts to help problem solve and prevent fraud • Reduce fraud losses while ensuring a positive customer experience • Analyze account processes and transactions to identify undetected frauds • Document accounts accurately and in a timely manner while speaking to the customer

• Execute corporate marketing programs to support promotion, expansion, and growth of CBE’s services • Assist sales and marketing teams with advertising materials and communications media • Collaborate with team for content creation, visual design, and promotional coordination • Contribute to written and visual content for marketing materials • Edit and proofread content while adhering to brand guidelines • Social media management: create content, schedule content, monitor engagement, and report on metrics • Aid in email marketing: manage lists, draft emails, and analyze campaign results • Assist in market research and competitive analysis to identify trends, opportunities, and target segments • Coordinate with team for marketing activities, insights sharing, and brainstorming • Collaborate with designers, proposal writers, and colleagues for cohesive campaigns • Assist in planning and executing marketing events, attendance at trade shows, and thought leadership opportunities • Prepare communications, such as presentations, memos, letters, and announcements