• Serve as the primary IT liaison for assigned business units, building strong relationships with stakeholders. • Understand business processes and day-to-day challenges to identify technology needs and improvement opportunities. • Assist in the development of business requirements, user stories, and functional specifications for IT solutions. • Facilitate regular touchpoints with business units to discuss IT service performance, upcoming initiatives, and pain points. • Lead a small team of technologists to effectively manage, deliver and support an applications portfolio which is aligned to business needs and strategy. • Partner with IT teams to ensure business requirements are clearly communicated, prioritized, and delivered effectively. • Support project managers and technical teams during project execution to align outcomes with business expectations. • Monitor IT service performance and escalate issues when service levels are not met. • Help coordinate user acceptance testing, training, and deployment activities for new solutions. • Effectively oversee and manage the relevant controls environment applicable to the applications portfolio. • Translate technical concepts into business-friendly language and ensure clear communication across stakeholders. • Provide updates to business units on IT initiatives, status reports, and issue resolution. • Advocate for business needs within IT while maintaining alignment with enterprise standards and governance. • Gather feedback from users and business leaders to identify areas for process or service improvement. • Partner with IT leadership to recommend and operationalize enhancements that increase efficiency, reduce manual work, or improve customer experience. • Stay aware of IT capabilities and tools to proactively suggest solutions that meet evolving business needs.

• Collaborates to lead overall operational and financial effectiveness of multiple AICs through performance KPIs • Oversees the patient registration team for multiple AICs • Leads team responsible for patient scheduling and patient/customer outreach for key information • Implements and monitors adoption of corporate initiatives to ensure successful and cost-effective operations • Manages Continuous Quality Improvement (CQI) process, safety zone reporting, and complaint resolution for all the assigned CMCs • Collaborates with cross-functional leaders across Operations, Sales, Quality, Compliance and OCH Pharmacy/Corporate teams to ensure alignment and meeting common performance goals • Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations • Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care • Consistently models behaviors that build our culture around the Option Care Core Values of Compassionate Care, Engaged Teams, and Quality Results • Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data • Monitors adherence to Policies and Procedures, auditing, as necessary • Completes all required projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership • Develops, monitors, coaches, and manages staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline • Builds employee morale, motivation and loyalty and fosters a team-like environment

• lead high-impact Lean Six Sigma projects aligned with strategic business goals • analyze complex data sets to identify root cause and improvement opportunities • collaborate cross-functionally to design and implement scalable solutions • integrate digital tools and analytics into process improvement strategies • facilitate workshops, Kaizen events, and training sessions • influence change management and stakeholder engagement strategies • provide coaching and guidance to Green Belts • model best practices in Lean Six Sigma methodology and structured problem‑solving • contribute to the development of improvement capabilities across the organization • deliver training sessions, workshops, and coaching to build foundational Lean and Six Sigma skills • promote a culture of continuous improvement by engaging employees at all levels • utilize statistical tools and techniques to analyze data and identify root causes • implement data-driven solutions to improve processes and reduce variability • collaborate with business partners and leaders to align on outcomes • communicate findings, recommendations, and progress updates clearly • build trust and engagement across functional teams to reinforce continuous improvement momentum

• Assist in onboarding transportation partners and managing daily trips. • Daily customer management including operations, new client startups, and client retention. • Capture new business opportunities with current customers. • Communicate and negotiate proposed routes with local service providers. • Ensure accounts are running efficiently and customer service levels are met. • Oversee vehicle maintenance and regulatory compliance. • Collaborate with internal departments to execute reports and improve services. • Maintain safety and efficiency for passengers and contractors. • Follow all company policies and provide excellent customer service.