Propelus

• Execute against centrally-built product marketing systems such as ICP definitions, buyer journey frameworks, positioning architecture, launch governance, and enablement standards and apply them to your assigned portfolio. • Execute product launches end-to-end leveraging existing frameworks for launch tier classification, milestone planning, sales enablement, customer comms, in-app messaging, and post-launch reporting. • Conduct customer interviews and contribute to competitive analysis to inform market trends, customer behavior insights, and ICP/persona refinement. • Create high-impact marketing assets such as website content, landing pages, in-app messaging, and ad creatives to drive user engagement and conversion. • Collaborate with growth and performance marketing teams to optimize digital campaigns across paid media, social, SEO, and email, ensuring messaging consistency and maximum ROI. • Build sales enablement assets and training including pitch decks, battlecards, FAQs, demo scripts, and talk tracks to equip go-to-market teams with the messaging and tools needed to win. • Support the Voice of the Industry (VoI) program for the product(s) or business lines you support, gathering insights from surveys, reviews, and customer interactions to inform product development/roadmap, refine messaging, and enhance overall customer experience. • Champion customer advocacy initiatives by identifying and nurturing brand ambassadors, securing testimonials, case studies, and user-generated content to amplify trust and credibility in the market.

• Serve as the primary point of contact for a portfolio of licensure boards and associations • Onboard new users and conduct or coordinate training sessions • Lead regular check-in calls and account reviews • Track client engagement and usage data • Identify and address potential barriers to client success • Partner with external affairs, sales, and marketing teams • Support the development and execution of client success plans

• Execute Relationship Cadence: Maintain a consistent and proactive communication schedule with assigned state regulatory boards and agencies. Invest time to understand local missions and constraints. • Tactical Solution Mapping: Translate CE Broker’s capabilities into specific outcomes tied to agency efficiency and public protection. Deliver business cases and proposals that address the immediate needs of board staff and leadership. • Manage Opportunities Through the Lifecycle: Advance opportunities using a consultative approach. Create momentum by aligning our implementation timelines with agency deadlines and strategic plans. • Regulatory Knowledge Application: Maintain an up-to-date understanding of state licensing frameworks and continuing education (CE) compliance for your assigned territories and professions. • Pipeline Coordination: Maintain a healthy and accurate pipeline by proactively surfacing new opportunities within existing or prospective accounts. Leverage industry trends to identify where Propelus can solve emerging compliance gaps. • Cross-Functional Collaboration: Partner closely with internal Product, Implementation, and Customer Success teams to ensure a seamless transition from contract signature to "go-live." • Operational Discipline: Maintain accurate visibility into opportunities via CRM (Salesforce). Bring structure to forecasting and follow-through to ensure no stakeholder request is left unanswered.

• Manage end-to-end recruitment, from initial sourcing strategy to scheduling and communication to offer negotiation and closing. • Proactively identify and engage passive candidates for "hard-to-fill" technical and non-technical roles to build a robust, evergreen talent bench. • Act as a consultant to hiring managers. Help define role requirements, craft compelling job descriptions, and design interview rubrics that standardize hiring and reduce bias. • Serve as a Propelus values champion and brand ambassador, ensuring every candidate has a high-touch, professional, and transparent experience. • Own our hiring tech stack (Ashby). Ensure data integrity, report on pipeline health (e.g., time-to-fill, source quality), and optimize workflows for maximum efficiency. • Support and facilitate a world-class onboarding journey that transitions new hires from "signed offer" to "integrated team member." • Identify bottlenecks in hiring and HR workflows and implement scalable solutions to make our team 10% more efficient. • May support broader People Ops initiatives aligned with business needs.

• Support the SDLC: Audit tickets across every workspace to ensure PRDs are complete and business cases are validated for technical completeness. • Own Jira Administration: Serve as the expert for Jira. You will configure workflows, manage backlogs, and build the reporting needed to give leadership real-time visibility into the health of the SDLC. • Track Roadmap Adherence: Monitor whether we are delivering against our roadmap. You will identify bottlenecks and call out missing information to ensure sprint and release predictability. • Manage Rhythm of Business: Coordinate the cadence for roadmap reviews, strategy sessions, and planning cycles. You ensure these high-stakes meetings are structured, prepared, and drive actual alignment across the portfolio. • Standardize Internal Knowledge: Own our documentation infrastructure (Notion). You ensure that templates, artifacts, and past decision logs are centralized so the "Propelus way" of building product is documented and accessible. • Report to Leadership: Provide daily and weekly reports to the Head of Product. You will be the primary source of truth for how work is moving through the pipeline. • Maintain Jira Hygiene: Ensure tickets are fully "ready for dev" so engineering never stalls. You are responsible for the seamless hand-off between teams. • Automate Workflows: Use AI tools and Jira automation to improve the speed and quality of our operational processes.

• Develop and deploy efficient ETL/ELT processes to extract, transform, and load data from various sources into our cloud data warehouse. • Own the implementation of data quality checks. You will identify and resolve data discrepancies (duplicates, missing values, formatting errors) before they reach downstream stakeholders. • Monitor and optimize existing data components to improve system performance, reduce latency, and ensure high system uptime. • Partner with Data Analysts and Software Engineers to understand their data requirements and build the structural solutions they need for deep-dive reporting. • Maintain clear, concise documentation for all pipelines and processes to ensure long-term transparency and maintainability across the team. • Identify and execute opportunities to automate manual data processes, increasing the speed and reliability of our data delivery.

• Manage Strategic Accounts: Act as the primary advisor for high-value data customers, using your knowledge of identity compliance and verification data to help them succeed. • Technical Onboarding: Lead the integration process for customers using our REST-based APIs, ensuring they connect quickly and correctly. • Build the Process: Work with Customer Success Leadership to create and standardize workflows for Support and Professional Services as this new product line scales. • Own the Commercial Cycle: Handle the full commercial lifecycle, including negotiating renewals and identifying expansion opportunities. • Resolve Technical Issues: Take a hands-on approach to account health by resolving technical support tickets and facilitating escalations to the Dev team. • Identify Headcount Triggers: Recognize when technical tasks should be transitioned to dedicated Support or PS teams and design the workflows to make those hand-offs seamless. • Influence the Roadmap: Turn customer feedback into clear, actionable requests for our Product team to improve product-market fit.

• Design the next generation of our data infrastructure, ensuring scalability and reliability across all product lines. • Develop and maintain efficient data pipelines and ETL processes that transform raw data into high-integrity formats for enterprise-wide analytics. • Lead initiatives to improve data quality by implementing rigorous validation, cleaning processes, and data governance policies. • Identify and eliminate system bottlenecks by optimizing database performance (indexing, partitioning, query optimization) and ensuring high system uptime/SLA. • Elevate the team's output by providing guidance to junior engineers and contributing to the strategic direction of data engineering initiatives. • Partner with Data Scientists, Software Engineers, and internal stakeholders to integrate data solutions into applications and ensure organizational data needs are met.

• Serve as the primary owner for a portfolio of government regulatory boards and state agencies, building trusted relationships with Executive Directors and state officials to ensure long-term stability. • Develop success plans that align our technology with specific agency mandates, Department of Health regulations, and public-sector risk management priorities. • Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence. • Take end-to-end ownership of monitoring engagement metrics, translating data into "State of the Agency" insights that demonstrate sustained value and support long-term retention. • Act as the lead problem-solver for complex account hurdles, collaborating with internal product and government affairs teams to navigate the unique requirements of the government landscape. • Conduct high-level strategic reviews to assess progress, identifying opportunities to deepen the partnership and improve compliance outcomes for regulators and boards.

• Own the executive-level relationship for top-tier healthcare accounts (TCV $200k+). • Co-create Joint Business Plans and lead Executive Business Reviews (EBRs) focused on ROI and compliance risk mitigation. • Serve as the Voice of the Customer (VoC) by synthesizing user needs into actionable insights for the Product team. • Optimize and leverage CS tools (Gainsight and Hubspot) to track account health and streamline workflows. • Collaborate across Product, Marketing, and Sales to ensure strategic accounts are aligned with feature releases, marketing case studies, and expansion targets. • Level up the performance of junior CSMs by providing guidance on enterprise negotiation tactics and high-stakes account management.