• Lead our project delivery efforts and partner with sales on business development • Ensure our clients receive exceptional, effective solutions that enhance both end-customer and employee experiences and efficiencies • Build and shape our consulting team, driving business growth through innovative strategies and successful project delivery • Manage and actively contribute to the successful delivery of consulting projects • Manage project timelines, budgets, and resource allocation effectively • Monitor key performance indicators to assess the impact of process changes

• Coordinate and manage schedules for therapists, including RBTs and BCBA supervisors. • Handle cancellations, rescheduling, and necessary schedule adjustments. • Track and ensure alignment of treatment hours with insurance approvals. • Communicate scheduling updates to families and therapy staff. • Maintain scheduling accuracy within EMR systems. • Ensure documentation is consistently updated and well-organized.

• Serve as the primary IT liaison for assigned business units, building strong relationships with stakeholders. • Understand business processes and day-to-day challenges to identify technology needs and improvement opportunities. • Assist in the development of business requirements, user stories, and functional specifications for IT solutions. • Facilitate regular touchpoints with business units to discuss IT service performance, upcoming initiatives, and pain points. • Lead a small team of technologists to effectively manage, deliver and support an applications portfolio which is aligned to business needs and strategy. • Partner with IT teams to ensure business requirements are clearly communicated, prioritized, and delivered effectively. • Support project managers and technical teams during project execution to align outcomes with business expectations. • Monitor IT service performance and escalate issues when service levels are not met. • Help coordinate user acceptance testing, training, and deployment activities for new solutions. • Effectively oversee and manage the relevant controls environment applicable to the applications portfolio. • Translate technical concepts into business-friendly language and ensure clear communication across stakeholders. • Provide updates to business units on IT initiatives, status reports, and issue resolution. • Advocate for business needs within IT while maintaining alignment with enterprise standards and governance. • Gather feedback from users and business leaders to identify areas for process or service improvement. • Partner with IT leadership to recommend and operationalize enhancements that increase efficiency, reduce manual work, or improve customer experience. • Stay aware of IT capabilities and tools to proactively suggest solutions that meet evolving business needs.

• Collaborates to lead overall operational and financial effectiveness of multiple AICs through performance KPIs • Oversees the patient registration team for multiple AICs • Leads team responsible for patient scheduling and patient/customer outreach for key information • Implements and monitors adoption of corporate initiatives to ensure successful and cost-effective operations • Manages Continuous Quality Improvement (CQI) process, safety zone reporting, and complaint resolution for all the assigned CMCs • Collaborates with cross-functional leaders across Operations, Sales, Quality, Compliance and OCH Pharmacy/Corporate teams to ensure alignment and meeting common performance goals • Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations • Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care • Consistently models behaviors that build our culture around the Option Care Core Values of Compassionate Care, Engaged Teams, and Quality Results • Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data • Monitors adherence to Policies and Procedures, auditing, as necessary • Completes all required projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership • Develops, monitors, coaches, and manages staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline • Builds employee morale, motivation and loyalty and fosters a team-like environment