BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness, and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds.
Assistant Service Manager
Location
United States
Posted
1 day ago
Salary
$60K - $85K / year
Seniority
Lead
No structured requirement data.
Job Description
Assistant Service Manager
BGIS
Role Description The Assistant Service Manager plays a key role in planning and overseeing daily service operations to meet client needs. This includes prioritizing service requests, dispatching technicians, and ensuring efficient, high-quality service delivery. You’ll lead by example, embodying BGIS values and fostering a culture of excellence and accountability. Key Responsibilities - Manage technician schedules and route planning with a focus on safety and efficiency - Ensure timely, high-quality service that meets or exceeds client expectations - Handle customer complaints using standard procedures and escalate when necessary - Collaborate with team members to meet Service Level Agreements (SLAs) - Review work orders, invoices, and time reports for accuracy and operational flow - Monitor daily activities within budget guidelines - Coordinate with other departments on service inventory and replacements - Identify opportunities for process improvement and efficiency - Support other key initiatives as assigned Team Leadership - Foster a culture of continuous learning and development - Recruit, train, coach, and mentor team members - Set clear performance expectations and provide regular feedback - Communicate goals, policies, and priorities effectively - Conduct mid-year and annual performance reviews and development plans Qualifications - Associate degree in business administration, management, or equivalent experience - Minimum 2 years of experience in a similar role (sales, customer service, or operations) managing medium to large teams - Experience in the electrical or lighting service industry is a plus - Strong interpersonal, verbal, and written communication skills - Ability to collaborate across departments and with external clients and vendors - Strong focus on quality, efficiency, and continuous improvement - Excellent problem-solving and time management skills - Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint Requirements - Ability and willingness to travel as needed - Valid driver’s license and reliable transportation (mileage reimbursement provided) - Reasonable accommodations available for qualified individuals with disabilities - Must be able to perform essential job functions in both office and field environments Benefits - Salary Rate: $60,000–$85,000 annually - Paid Time Off: 48 hours to start, increasing to 128 hours with tenure - Paid Holidays: 7 per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas) - 401(k) Match: 5% employer contribution - Annual Boot Voucher: Stay equipped with the right gear - Comprehensive Benefits: Health, life, and disability coverage - Corporate Perks: Exclusive discounts through ADP - Career Development: Industry-leading technical training and certifications - Growth Opportunities: Clear paths to advancement and relocation within our global network
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