Lago

Role Description We are seeking a detail-oriented Amazon Inventory Recovery & Unfulfillable Specialist to join our Global Services team. In this role, you will own the end-to-end process of identifying, investigating, and recovering value from inventory exceptions across our Amazon accounts. Your primary focus will be on unfulfillable inventory management, with additional ownership across lost & damaged claims, inbound reconciliation, stranded inventory resolution, and reimbursement recovery. This is a high-impact, data-driven position for someone who thrives in the details of Amazon Seller Central or Vendor Central, can move quickly to act on exception reports, and takes pride in recovering revenue that would otherwise be left on the table. Key Responsibilities - Unfulfillable Inventory Management (Primary Focus) - Monitor and manage unfulfillable inventory reports in Amazon Seller Central on a daily basis - Classify unfulfillable units by disposition type (customer damaged, defective, distributor damaged, carrier damaged, expired) - Coordinate removal orders or disposal requests in line with account strategy and client SOPs - Identify units eligible for regrade or return to sellable condition and coordinate repackaging workflows - Maintain accurate records of unfulfillable unit counts, trends, and resolution actions - Build and maintain dashboards or trackers to report unfulfillable inventory KPIs to account managers and clients - Lost & Damaged Inventory - Identify lost and damaged inventory at Amazon fulfillment centers using Seller Central reports and the FBA inventory reconciliation tool - File and track claims with Amazon for units confirmed lost or damaged by FBA - Follow up on open claims through resolution and ensure reimbursements or replacements are received - Maintain a claims log with status, amounts, and outcomes - Inbound Inventory Reconciliation - Reconcile shipped quantities against Amazon-received quantities for all inbound shipments - Identify and document short-receives, over-receives, and missing units - Submit research requests and claims for inbound discrepancies within Amazon's required timeframes - Coordinate with 3PL, prep centers, or direct suppliers to resolve carrier-side discrepancies - Unfulfillable Stranded Inventory - Monitor stranded inventory reports and identify root causes (listing suppressed, listing deleted, pricing errors, compliance holds) - Resolve listing-side issues in coordination with catalog or content teams to restore stranded units to active status - Escalate unresolvable strandeds to Amazon Seller Support or account management for removal or disposal decisions - Track stranded inventory aging and flag units approaching long-term storage fee thresholds - Inventory Reimbursements - Audit reimbursement reports to identify unclaimed reimbursements for lost, damaged, or destroyed units - Cross-reference reimbursement data against removal orders, lost claims, and shipment records to find gaps - File manual reimbursement cases through Seller Central or via third-party audit tools as applicable - Track reimbursement recovery amounts on a per-ASIN and per-account basis and report monthly Qualifications - 2+ years of hands-on experience managing Amazon FBA inventory operations (Seller Central or Vendor Central) - Demonstrated experience with unfulfillable inventory workflows, removal orders, and disposition management - Proficiency with Amazon's FBA inventory reports, reconciliation tools, and Seller Support case management - Strong Excel or Google Sheets skills — ability to build and maintain reconciliation trackers and exception logs - High attention to detail and ability to manage multiple cases and SKUs simultaneously - Comfortable working independently with minimal supervision in a remote environment - Strong written communication skills in English — able to write clear Seller Support cases and internal status updates Requirements - Preferred Experience using third-party reimbursement or audit tools (e.g., GETIDA, Helium 10, Seller Investigators) - Familiarity with Amazon's reimbursement policies and claim windows for FBA lost, damaged, and inbound shipment claims - Experience working with multiple seller accounts or in an agency/managed services environment - Background in eCommerce operations, supply chain, or logistics - Experience building SOPs or process documentation for inventory exception workflows Benefits - Remote Work: Work from anywhere—our team is global, and we value work-life balance. - Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us. - Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. Company Description As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.

Role Description We’re looking for a Director of Paid Search to own execution and performance across Google Ads. This is a hands-on role focused on managing, optimizing, and scaling campaigns across Search, Performance Max, Shopping, and YouTube within a performance-driven environment. - Own day-to-day management of Google Ads accounts (Search, PMax, Shopping, YouTube) - Build and refine account structure, campaigns, and asset groups - Manage keyword strategy, search queries, and negative keyword lists - Monitor and optimize shopping feeds and campaign performance - Handle bid strategy and budget pacing to hit performance goals - Draft ad copy and creative variations (with final approvals as needed) - Monitor GA4 conversions and investigate discrepancies - Collaborate with paid social on cross-channel insights - Lead paid search communication with the client (Slack, calls, reporting) - Participate in weekly calls and present performance updates Qualifications - 5+ years of hands-on Google Ads experience - Experience managing accounts with $100K+ monthly spend - Strong experience across Search, Performance Max, and Shopping campaigns - Solid understanding of keyword strategy, search query mining, and negative keyword management - Experience with bid strategies and budget pacing - GA4 proficiency (conversion tracking, audiences, reporting) - Strong written and spoken English (client-facing) - Experience working with US, UK, or AU clients Nice-to-Haves - DTC / e-commerce experience (apparel or fashion preferred) - Experience with shopping feed optimization - Familiarity with Demand Gen / YouTube campaigns - Exposure to cross-channel collaboration (paid social, creative testing) Benefits - Remote Work: Work from anywhere—our team is global, and we value work-life balance. - Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us. - Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago's Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.

Role Description We’re looking for a Director of Paid Search to own execution and performance across Google Ads. This is a hands-on role focused on managing, optimizing, and scaling campaigns across Search, Performance Max, Shopping, and YouTube within a performance-driven environment. - Own day-to-day management of Google Ads accounts (Search, PMax, Shopping, YouTube) - Build and refine account structure, campaigns, and asset groups - Manage keyword strategy, search queries, and negative keyword lists - Monitor and optimize shopping feeds and campaign performance - Handle bid strategy and budget pacing to hit performance goals - Draft ad copy and creative variations (with final approvals as needed) - Monitor GA4 conversions and investigate discrepancies - Collaborate with paid social on cross-channel insights - Lead paid search communication with the client (Slack, calls, reporting) - Participate in weekly calls and present performance updates Qualifications - 5+ years of hands-on Google Ads experience - Experience managing accounts with $100K+ monthly spend - Strong experience across Search, Performance Max, and Shopping campaigns - Solid understanding of keyword strategy, search query mining, and negative keyword management - Experience with bid strategies and budget pacing - GA4 proficiency (conversion tracking, audiences, reporting) - Strong written and spoken English (client-facing) - Experience working with US, UK, or AU clients Nice-to-Haves - DTC / e-commerce experience (apparel or fashion preferred) - Experience with shopping feed optimization - Familiarity with Demand Gen / YouTube campaigns - Exposure to cross-channel collaboration (paid social, creative testing) Benefits - Remote Work: Work from anywhere—our team is global, and we value work-life balance. - Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us. - Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. Company Description As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago's Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.

• Own day-to-day management of Meta Ads accounts (Facebook & Instagram) • Build, launch, and optimize campaigns based on performance goals • Monitor budget pacing and adjust bids to maximize results • Manage campaign performance through learning phases and scaling efforts • Identify performance trends and optimize based on data insights • Collaborate on creative testing and iteration strategies

• Own day-to-day management of Google Ads accounts (Search, PMax, Shopping, YouTube) • Build and refine account structure, campaigns, and asset groups • Manage keyword strategy, search queries, and negative keyword lists • Monitor and optimize shopping feeds and campaign performance • Handle bid strategy and budget pacing to hit performance goals • Draft ad copy and creative variations (with final approvals as needed) • Monitor GA4 conversions and investigate discrepancies • Collaborate with paid social on cross-channel insights • Lead paid search communication with the client (Slack, calls, reporting) • Participate in weekly calls and present performance updates

Role Description We’re looking for a Director of Paid Social to lead execution and performance across Meta (Facebook & Instagram) ad accounts. This role is focused on hands-on management, optimization, and scaling of paid social campaigns within a performance-driven environment. - Own day-to-day management of Meta Ads accounts (Facebook & Instagram) - Build, launch, and optimize campaigns based on performance goals - Monitor budget pacing and adjust bids to maximize results - Manage campaign performance through learning phases and scaling efforts - Identify performance trends and optimize based on data insights - Collaborate on creative testing and iteration strategies Qualifications - 5+ years of experience managing paid social campaigns, primarily on Meta (Facebook & Instagram) - Strong hands-on experience with campaign builds, budget pacing, and bid management - Experience optimizing campaigns through the learning phase and scaling performance - Ability to manage and prioritize across multiple campaigns or accounts - Strong understanding of performance metrics and data-driven decision making - High attention to detail and ownership of campaign execution Requirements - Experience in DTC or e-commerce environments - Familiarity with creative testing and iteration strategies - Experience working in agency or multi-client environments - Exposure to performance reporting and attribution tools Benefits - Remote Work: Work from anywhere—our team is global, and we value work-life balance. - Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us. - Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago's Confidentiality and Non-Circumvention agreement. This ensures a respectful and professional experience for everyone involved.

Role Description We’re looking for a Director of Paid Social to lead execution and performance across Meta (Facebook & Instagram) ad accounts. This role is focused on hands-on management, optimization, and scaling of paid social campaigns within a performance-driven environment. - Own day-to-day management of Meta Ads accounts (Facebook & Instagram) - Build, launch, and optimize campaigns based on performance goals - Monitor budget pacing and adjust bids to maximize results - Manage campaign performance through learning phases and scaling efforts - Identify performance trends and optimize based on data insights - Collaborate on creative testing and iteration strategies Qualifications - 5+ years of experience managing paid social campaigns, primarily on Meta (Facebook & Instagram) - Strong hands-on experience with campaign builds, budget pacing, and bid management - Experience optimizing campaigns through the learning phase and scaling performance - Ability to manage and prioritize across multiple campaigns or accounts - Strong understanding of performance metrics and data-driven decision making - High attention to detail and ownership of campaign execution Requirements - Experience in DTC or e-commerce environments - Familiarity with creative testing and iteration strategies - Experience working in agency or multi-client environments - Exposure to performance reporting and attribution tools Benefits - Remote Work: Work from anywhere—our team is global, and we value work-life balance. - Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us. - Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago's Confidentiality and Non-Circumvention agreement. This ensures a respectful and professional experience for everyone involved.

• Run biweekly payroll across our deployed teams, partnering with managers to get it accurate and on time. • Prepare and process tax payments accurately and on schedule. • Produce biweekly client invoices • Maintain backup payroll and invoice-preview files. • Reconcile payroll and billing, and keep GAAP/billing documentation organized and audit-ready. • Pull the information needed to create contracts from source files and support contract creation. • Update daily attendance flagging exceptions for manager review. • Maintain team rosters as new team members join, including sensitive fields managers do not have access to. • Refresh the Springboard Dashboard each week ahead of the leadership meeting. • Build and own the Capacity Plan. • Produce ad-hoc reports and analyses as projects require. • Proactively surface insights from our operational and financial data and make recommendations to leadership. • Act as the central coordination point for our managed entities. One to two today, with more on the way. • Drive onboarding and offboarding processes for team members end to end. • Coordinate facilities needs. • Liaise with our local attorney and accountant partners. Routing items, following up, and keeping things on track, while escalating major legal or financial decisions to leadership. • Find better ways for us to operate and put them in place, streamlining and automating repetitive work wherever you can.

• Build, launch, and QA campaigns across Meta and Google • Own weekly and bi-weekly performance reporting using set templates • Monitor budgets daily and flag pacing issues or performance drops • Execute creative rotations, audience refreshes, and bid adjustments • Support account audits, onboarding, and ad account setups • Maintain consistent naming conventions and account structure across clients

Role Description We’re looking for a Paid Media Manager to support execution across multiple client ad accounts. This is a hands-on role focused on building, launching, and optimizing campaigns across Meta and Google. - Build, launch, and QA campaigns across Meta and Google - Own weekly and bi-weekly performance reporting using set templates - Monitor budgets daily and flag pacing issues or performance drops - Execute creative rotations, audience refreshes, and bid adjustments - Support account audits, onboarding, and ad account setups - Maintain consistent naming conventions and account structure across clients Qualifications - 2–4 years running paid media across Meta Ads and Google Ads (Search, Shopping, Performance Max) - Experience building and launching campaigns from scratch (not just maintaining) - Strong proficiency in Meta Ads Manager (campaign structure, audiences, creative testing) - Google Ads experience across Search, Shopping, and PMax - Ability to pull, interpret, and format performance reports independently - Comfortable managing multiple client ad accounts simultaneously - Strong attention to detail (budget pacing, naming conventions, QA) - Async communicator, responsive on Slack, organized without needing micromanagement Requirements - Experience with attribution tools like Triple Whale, Northbeam, or similar - Familiarity with Google Tag Manager and basic conversion tracking setup - Exposure to DTC e-commerce brands (apparel, supplements, wellness) - Experience supporting a senior media buyer or agency lead - Basic understanding of creative strategy and ad copy Benefits - Remote Work: Work from anywhere—our team is global, and we value work-life balance. - Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us. - Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. Company Description As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.