• Own the performance and evolution of Affirm's first-party collections program across agent, digital, and AI-powered engagement channels. • Develop and execute strategies that improve collections, customer outcomes, operational efficiency, and overall customer experience. • Lead relationships with collections BPOs, AI providers, and technology partners, ensuring strong performance, compliance, and accountability. • Monitor portfolio performance and customer behavior trends, using data and insights to identify opportunities and drive continuous improvement. • Partner closely with Product, Engineering, Analytics, Compliance, and Operations teams to develop and scale innovative collections solutions. • Oversee the rollout, optimization, and governance of AI-powered servicing capabilities, digital communications, and self-service experiences. • Influence product roadmaps and operational strategies by bringing frontline insights and customer needs into cross-functional decision-making. • Drive initiatives that improve engagement across all collections channels, including voice, SMS, email, digital, and emerging technologies. • Establish scalable processes, operating models, and performance frameworks that support future growth. • Foster a culture of accountability, innovation, and continuous improvement across internal teams and external partners.

Title: Senior Manager, Scientific - Biocompatibility Requisition ID 54744 Processing Operations - Brooklyn Park - Minnesota - United States Job Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The Senior Manager, Scientific will function as the industry leader, representative and technical subject matter expert, contributing to standards development, new scientific methods and industry guidance on new technologies. In this role you will recommend new services and provides guidance to Marketing on appropriate technical marketing materials. Additionally, you will partner with Sales to provide recommendations and advise Customers on scientific related challenges and methods. You will lead and mentor scientists in scientific evaluations, new technologies and method development projects while growing team members for long-term success at STERIS. This role supports global STERIS scientific leadership in harmonization of processes and methods. Location: Home based role with preference given to those candidates currently living within commuting distance of Brooklyn Park, MN area. Additionally, this position requires domestic travel, estimated to be 25% and 5-10% international travel required. This role is not eligible for Visa Sponsorship or H1B Transfer. What You'll do as a Senior Manager, Scientific - Demonstrates technical expertise of one or more STERIS scientific technologies at the level of a subject matter expert - Mentors scientific personnel up to and including “Managers” and is responsible for all aspects of personnel management for all direct reports including workflow, objectives and development plans - Responsible for defining and the management, design, development and delivery of strategic objectives including providing leadership, guidance and direction to the project team(s) - Initiates and champions scientific projects. Participates on and/or leads cross functional project teams and maintains good working relationships within STERIS - Sought after for technical expertise and developmental experience - Responsible for planning, coordination and execution of work assigned to an extended or multiple groups - Provides status reports on the group, identifies and implements means of improving quality and/or quality of results and alerting management to potential issues - Represents industry and actively participates in trade and scientific organizations, contributing to standards development that will have a strategic and business impact on STERIS companies - Provides guidance and support to Customers with sales partnership, improving the Customer experience - Author and presents on topics related to technical expertise through papers, seminars, webinars and conferences - Collaborate with Sales to win new biocompatibility business and with marketing to assure appropriate representation of biocompatibility services to the industry, working collaboratively with Sales to win new biocompatibility business. - Drive continuous improvement by leveraging Consumer insights, market trends, and industry research to optimize innovation concepts and priorities to drive process improvement and gain market share. Establish a continuous improvement mindset and cascade through the organization. Duties continued - Serves as a scientific contact point for sales, vendors and consultants - Proposes solutions and defines technical direction for future scientific development efforts - Complies with established procedures and within regulatory and laboratory requirements - Perform all work in a safe and environmentally conscious manner - Maintain knowledge of ISO, USP, ASTM, FDA and EPA requirements for method validation and stability - Provides technical input to less experienced members of the group and industry - Perform mathematical analysis and interpretation of data. - Formulates hypothesis and designs experiments to test hypothesis - Recognizes, communicates and provides interpretation of unexpected results - Performs scientific literature searches and evaluations - Provide current product support to marketing and sales teams - Provide technical expertise in assisting with Customer issues or visiting Customer site - Review sales and marketing documents for technical accuracy The Experience, Skills, and Abilities Needed Required - Bachelor’s degree in Toxicology, Biology, Microbiology, Molecular Biology, Biochemistry, or Chemistry is required - Requires 15+ years of progressive laboratory and project management experience, with at least 10 years of those years in specific biocompatibility experience - Practical working knowledge of Good Laboratory Practices (GLP) - Minimum 4 years of experience managing / directing a Team Preferred - Advanced degree in applicable area is preferred - Experience working in large, public, multi-state and multi-national company Skills - Knowledge and application of current scientific trends, best practices and compliance issues - Experience in project leadership - Demonstrated experience leading successfully in a team environment - Develops and validates methods using analytical instrumentations - Strong observation, communication (technical written and verbal) and problem solving skills - Exceptional team player with proven leadership responsibilities - Demonstrated ability to learn and work independently - Exceptional technical leader What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that support your health, well-being, and financial future. Here is just a brief overview of what we offer: Market Competitive Pay - Extensive Paid Time Off (PTO) and 9 added Holidays - Excellent Healthcare, Dental and vision benefits - Long/Short Term Disability coverage - 401(k) with a company match - Maternity & Paternity Leave - Additional add-on benefits/discounts for programs such as Pet Insurance - Tuition Reimbursement and continued educations programs - Excellent opportunities for advancement in a stable long-term career #LI-SA2 #ZRSA-1 #LI-Remote STERIS does not accept unsolicited resumes/CV's from individual recruiters or third-party recruiting agencies in response to job postings. Pay range for this opportunity is $135,000 - $160,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com. If you need assistance completing the application process, please call. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

• A Subject Matter Expert on complex technical and business matters that can influence the acquisition life cycle of R&D projects • Performs as a primary liaison between NSTXL and performers/customers to manage assigned portfolio and associated projects throughout the project lifecycle • Supports proposal development, and prepares, reviews, approves, and administers contracts that comply with company policies, legal requirements, and federal contracting policies, regulations, and statues • Independently supports, participates, and/or acts as lead moderator, in moderately complex-to-highly complex contract negotiations with performers or customers • Reviews contract terms to identify potential risk for all parties and monitors for compliance issues at prime, performer, and sub-performer tiers • Engages, informs, and collaborates with other internal stakeholders and customers to provide training, tailor strategies and services in support of customer missions • Provides prompt troubleshooting and well-supported recommendations to resolve issues and monitors implementation of selected resolution • Independently prepares high-quality documentation, correspondence, and/or presentations to support various actions as appropriate • Examines support materials and agreement documents, promptly conducts or delegates research, and subsequently issues authoritative guidance • Maintains accurate, thorough, and complete contract records used to ensure compliance with contractual, reporting, and regulatory requirements • Coordinate and inform supervisory chain of relevant topics and/or issues of concerns regarding portfolio • Provide oversight, assistance, and support to their team members • Holds signature authority and is responsible for reviewing, executing, and approving actions up to their delegated approval threshold as assigned

• Recruit new Agents in assigned market and expand the market • First point of contact for escalations • Secondary contact for quotes and contracts • On-board and Re-board select partners which includes creating a sales roadmap, Pathfinder adoption, and introductions to vendors • Conduct Semi-Annual Reviews with select partners • Drive attendance at regular sales and technical trainings • Drive partner participation and sales through marketing campaigns and other programs • Manage all opportunities and funnel in Salesforce • Maintain a high level of knowledge on all products, programs and promotions • Enable Partners to Think AVANT First!