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Enablement Program Manager
Location
Texas
Posted
2 days ago
Salary
$120K - $140K / year
Seniority
Senior
Job Description
Enablement Program Manager
RealManage
• Own execution of the CM capacity expansion program — the initiative moving Community Managers to larger portfolios • Coordinate with VP Training and Enablement to ensure training content is sequenced to match program milestones • Track field readiness and adoption metrics across all regions, surfacing blockers early • Manage stakeholder engagement plans for each program, including Regional Presidents and front-line managers • Document lessons learned, transition requirements, and operational readiness criteria to support formal handoff to Market Operations. • Own the transformation communications calendar — sequenced so CMs never hear about a change for the first time in a training • Write clear, plain-language communications to Community Managers, Regional Presidents, and field staff • Develop layered messaging — Regional Presidents receive context and talking points before field-wide messages go out • Manage M&A-related field communications — acquisition announcements, integration timelines, what changes and what does not • Run a structured feedback loop — capturing field sentiment after major communications and reporting it back to leadership • Track and prioritize enablement requests, maintaining workplans, milestones, and dependencies across active programs • Own the enablement calendar and hold cross-functional teams accountable for providing the inputs needed to plan and execute field enablement. • Maintain program tracking across active initiatives — risks, dependencies, owners, and timelines — so nothing falls through the cracks • Own transition planning and operational readiness reviews, ensuring completed initiatives are formally transferred to Market Operations with documented processes, metrics, governance requirements, and success criteria. • Prepare status reports and program updates for the Director and Head of Operations. • Work with Market Operations to define readiness and adoption metrics for each initiative, establish baseline measurements, and monitor adoption through stabilization and sponsor-approved transition to operational ownership. • Monitor leading indicators of adoption resistance and escalate early • Produce field readiness and adoption reports through stabilization periods and provide transition recommendations to sponsors and Market Operations leadership.
Job Requirements
- 5–7 years managing field-facing programs in a distributed, multi-region organization - not project support or coordination but owning projects end-to-end.
- Strong written communications skills - you write for the person in the field, not for a boardroom
- Structured thinking - you break complex programs into clear workplans with owners and dates
- Comfort holding multiple workstreams simultaneously without losing track of any of them
- Experience in a tech-enabled services or property management environment is a plus
- US Based & Ability to work in the United States without sponsorship
- Education - Bachelor's degree
- Ability to travel as needed
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High-Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays
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