RealManage

• Initiating contact with prospects through cold calls and outreach efforts. • Following up with prospects at various stages of the sales process to ensure their needs are addressed. • Effectively presenting and demonstrating the value proposition of products and services to potential buyers. • Analyzing data to identify trends and inform sales strategies. • Remaining updated on company offerings and industry developments. • Maintaining an organized database of contacts. • Cultivating enduring, mutually beneficial relationships with external stakeholders and internal teams to enhance the customer experience. • Addressing complaints and participating in negotiations. • Plus, other work related tasks as needed.

• Practice and adhere to the Guiding Principles of the company and respond to all calls / emails within 24 hours of receipt. • Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, polices, and procedures. • Manage clubhouse and pool reservation process. • Process pool cards/gate remote requests, for communities where this is managed at branch level. • Upload Community Documents to Archive, such as Annual Meeting vote/sign in/proxies, community legal documents etc. • Assist with all resident correspondence with regards to violations, request for community forms, general payment questions, ACC requests, reservation details, etc. • Assist in the tracking of expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. • Ensure that all agreements are fully executed and are appropriately filed. • Assist in obtaining COI information for vendors of each community. • Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements. • Attend Board Meetings and Annual Members Meetings as needed to assist the CAM with resident check-in, vote counting, and to record minutes if appropriate. • Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting. • Assist in the management of the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests. • Set up files for new associations as assigned and maintain association files per standard office procedures. • Assist the CAM with researching resident requests, securing locations and dates for meetings. • Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community. • Attend monthly Manager’s and training meetings as required. • Conduct business at all times with the highest standards of personal, professional and ethical conduct. • Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems. • Plus any other tasks assigned by supervisor.

• Ready to Thrive in a High-Impact Sales Role Where Relationships Drive Results? • Join a Forward-Thinking Team That Values Strategic Collaboration, Influence, and Elite Sales Performance. • Initiating contact with prospects through cold calls and outreach efforts. • Following up with prospects at various stages of the sales process to ensure their needs are addressed. • Effectively presenting and demonstrating the value proposition of products and services to potential buyers. • Analyzing data to identify trends and inform sales strategies. • Remaining updated on company offerings and industry developments. • Maintaining an organized database of contacts. • Cultivating enduring, mutually beneficial relationships with external stakeholders and internal teams to enhance the customer experience. • Addressing complaints and participating in negotiations.

• Practice and adhere to the Guiding Principles of the company and respond to all calls / emails within 24 hours of receipt. • Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, polices, and procedures. • Manage clubhouse and pool reservation process. • Process pool cards/gate remote requests, for communities where this is managed at branch level. • Upload Community Documents to Archive, such as Annual Meeting vote/sign in/proxies, community legal documents etc. • Assist with all resident correspondence with regards to violations, request for community forms, general payment questions, ACC requests, reservation details, etc. • Assist in the tracking of expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. • Ensure that all agreements are fully executed and are appropriately filed. • Assist in obtaining COI information for vendors of each community. • Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements. • Attend Board Meetings and Annual Members Meetings as needed to assist the CAM with resident check-in, vote counting, and to record minutes if appropriate. • Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting. • Assist in the management of the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests. • Set up files for new associations as assigned and maintain association files per standard office procedures. • Assist the CAM with researching resident requests, securing locations and dates for meetings. • Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community. • Attend monthly Manager’s and training meetings as required. • Conduct business at-all -times with the highest standards of personal, professional and ethical conduct. • Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems. • Plus any other tasks assigned by supervisor.

• Own execution of the CM capacity expansion program • Coordinate with VP Training and Enablement • Track field readiness and adoption metrics • Manage stakeholder engagement plans • Document lessons learned • Prepare status reports and program updates

• Own execution of the CM capacity expansion program — the initiative moving Community Managers to larger portfolios • Coordinate with VP Training and Enablement to ensure training content is sequenced to match program milestones • Track field readiness and adoption metrics across all regions, surfacing blockers early • Manage stakeholder engagement plans for each program, including Regional Presidents and front-line managers • Document lessons learned, transition requirements, and operational readiness criteria to support formal handoff to Market Operations. • Own the transformation communications calendar — sequenced so CMs never hear about a change for the first time in a training • Write clear, plain-language communications to Community Managers, Regional Presidents, and field staff • Develop layered messaging — Regional Presidents receive context and talking points before field-wide messages go out • Manage M&A-related field communications — acquisition announcements, integration timelines, what changes and what does not • Run a structured feedback loop — capturing field sentiment after major communications and reporting it back to leadership • Track and prioritize enablement requests, maintaining workplans, milestones, and dependencies across active programs • Own the enablement calendar and hold cross-functional teams accountable for providing the inputs needed to plan and execute field enablement. • Maintain program tracking across active initiatives — risks, dependencies, owners, and timelines — so nothing falls through the cracks • Own transition planning and operational readiness reviews, ensuring completed initiatives are formally transferred to Market Operations with documented processes, metrics, governance requirements, and success criteria. • Prepare status reports and program updates for the Director and Head of Operations. • Work with Market Operations to define readiness and adoption metrics for each initiative, establish baseline measurements, and monitor adoption through stabilization and sponsor-approved transition to operational ownership. • Monitor leading indicators of adoption resistance and escalate early • Produce field readiness and adoption reports through stabilization periods and provide transition recommendations to sponsors and Market Operations leadership.

Role Description This position is remote but needs to be local to Florida and have a Florida CAM license. - Serves the Board as a consultant in a professional manner. - Working virtually will help cover open CAM positions when needed. - Practice and adhere to the Guiding Principles of the company and respond to all calls/emails within 24 hours of receipt. - Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures. - Provides weekly updates of open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service requests, and work order activity. - Provides administrative, operational, and managerial advice to the Board of Directors. - Ability to run a Board or Annual Meeting and create monthly management reports, which depict the actual condition of community amenities, and the progress of specific key initiatives, and make clear and concise recommendations. - Orchestrates annual Board Orientation, Contract Review, and training workshops to assist the Board in education and goal setting as appropriate. - Assist the board with hiring contractors and insurance carriers to maintain and protect the community. - Provide vendor management oversight, including set-up, and bid process, through contract and oversight. - Oversee and approve payment of vendors providing service to the community association. - Develop and submit complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association. - Oversees and/or drives the community monthly to ensure the highest standards are maintained for common areas and the violation process is upheld to achieve compliance with the community documents. - Works with the accounting team to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing. - Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community. - Attend monthly Manager’s and training meetings as required. - Conduct business at all times with the highest standards of personal, professional, and ethical conduct. - Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems. - Other work-related tasks as needed. Qualifications - This position is remote, but needs to be in Florida. - MUST have a FLORIDA CAM License. - Minimum of one (1) year managing Homeowner Associations (HOAs) required. - CAI designation(s) strongly preferred. - Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers. - Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. - Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices. Requirements - Ability to sit for prolonged periods at a desk and work on a computer. - Ability to occasionally stand, walk, bend, or reach as needed. - Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies). - Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment. - Visual acuity to read printed materials, spreadsheets, and computer screens. - Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings. - Ability to work in a standard office environment with moderate noise levels. - Ability to work a standard schedule, with occasional extended hours as required. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Life and Disability Insurance - HSA (Required High-Deductible Medical Plan to be eligible) - FSA - Education Reimbursement - 401K matching - Employee Assistance Program (EAP) - 11 paid Holidays

Role Description The position is Remote - We are seeking a candidate that resides in Texas to cover our Texas territories. This individual will be reporting to the Senior Vice President of Market Development for this territory. Ready to Thrive in a High-Impact Sales Role Where Relationships Drive Results? Join a Forward-Thinking Team That Values Strategic Collaboration, Influence, and Elite Sales Performance. Are you an enthusiastic, relationship-focused professional who thrives on forging connections and creating business solutions for clients? Look no further! We are seeking a dynamic account executive with a knack for creating opportunities and transforming leads into enduring partnerships. Moreover, you will play a pivotal role on a team working together to strategically and aggressively grow the Miami market. At RealManage, we are deeply committed to our team members. If you're a motivated professional who embodies our values and champions our standards of excellence, you'll find ample opportunities for success and advancement within our organization. You'll excel in this role if you: - Excel at building relationships with a strong ability to build trust and drive influence in the marketplace. - Possess a seasoned sales acumen with a proactive mindset, excelling in generating leads through various channels like cold calling, research, networking, and territory management. - Demonstrate tenacity in nurturing leads through extended sales cycles, ensuring client needs are addressed. - Exhibit exceptional time management skills, crucial for managing activities such as prospecting, selling, and account management. - Embrace a customer-centric approach, consistently delivering top-tier service to clients and prospects alike. - Uphold rigorous standards of professionalism and presentation, reflecting the excellence of our communities and team members. - Demonstrate top-tier written and spoken communication skills, both to customers and internally, with an ability to speak to large crowds while handling constant interaction. - Demonstrate interpersonal, negotiation, and conflict resolution skills. - Excel at working under tight deadlines. - Demonstrate ability to speak in both English and Spanish; additional languages will be considered a plus. Responsibilities - Initiating contact with prospects through cold calls and outreach efforts. - Following up with prospects at various stages of the sales process to ensure their needs are addressed. - Effectively presenting and demonstrating the value proposition of products and services to potential buyers. - Analyzing data to identify trends and inform sales strategies. - Remaining updated on company offerings and industry developments. - Maintaining an organized database of contacts. - Cultivating enduring, mutually beneficial relationships with external stakeholders and internal teams to enhance the customer experience. - Addressing complaints and participating in negotiations. - Plus, other work-related tasks as needed. Qualifications - Bachelor’s degree in business, marketing, or a related field preferred. - Knowledge of multifamily, hospitality sales, or property management. - Knowledge of HOA management software & industry preferred. - SAAS experience preferred. - Additional education or experience in outside sales and lead generation. - Proficiency in company offerings and industry trends. - Drive and energy to manage multiple leads concurrently while seeking out new opportunities. - Excellent verbal and written communication skills. - Ability to discern client needs and navigate the negotiation process. - Strong time management abilities. - Proficiency in computer applications, particularly MS Office and CRM software. Physical Requirements - Ability to sit for prolonged periods at a desk and work on a computer. - Ability to occasionally stand, walk, bend, or reach as needed. - Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies). - Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment. - Visual acuity to read printed materials, spreadsheets, and computer screens. - Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings. - Ability to work in a standard office environment with moderate noise levels. - Ability to work a standard schedule, with occasional extended hours as required. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Life and Disability Insurance - HSA (Required High Deductible Medical Plan to be eligible) - FSA - Education Reimbursement - 401K matching - Employee Assistance Program (EAP) - 11 paid Holidays EEO & Values Statement RealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description This Director of Community Association Management (DCAM) position is remote; however, the candidate should live in or near Central to Southern Florida. - Practice and adhere to the Guiding Principles of the company and ensure all calls/emails are responded to within 24 hours of receipt. - Directly supervises CAMS & ACAMS and other association management support staff as appropriate. - Provides specific assistance to CAMS, ACAMS, and Inspectors in troubleshooting specific problems on properties where additional leadership and/or training are needed, or when Board/homeowner relationships are in jeopardy. - Develops and leads with participatory involvement portfolio team meetings, all team meetings, and individual manager touch-base meetings. - Development of client retention strategy for all watch list accounts, key accounts, and other accounts as deemed appropriate by supervisor. - Reviews and approves all monthly Board of Directors packets prepared by staff for content and structure. - Coordinates schedules and attends board and membership meetings proactively, mentoring managers, creating a layering approach to maintaining positive relationships with board members, and ensuring client retention. - Reviews and approves all annual meeting packets for assigned CAMS prior to each meeting. - Reviews any and all management reports and mass mailings to the membership (budget information, newsletters, election information, etc.) produced by staff supervised. - Reviews Company reports for trending and compliance and is responsible for attaining goals and adherence to Company standards of operation. - Ensures that property inspections are taking place regularly by reviewing monthly reports and providing follow-up on problem areas to ensure action taken is effective. - Oversees projects involving all CAMS to ensure timely completion, including certain seasonal projects. - Reviews income statements and variance reports for all portfolio properties on a quarterly basis to ensure quality, accuracy, and addresses any concerns as appropriate. Understands and recognizes association cash flow, able to inform Board as to negative and/or positive and provides recommendations. - Proficient in Association budget preparation, review, and regulatory requirements. Reviews budgets before they are submitted to the Board for approval. - Reviews Ciranet functions on a regular basis to ensure managers are utilizing properly to manage the community effectively, including work orders, management reports, calendars, committee and Board lists, and documents updates. - Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures. - Proficient in delinquency and collections processes. - Understanding of contract terms, renewal dates, and implementation within the book of business supervised. - Possesses a thorough understanding of plats, ownership, and property rights. - Understands the Board election process and ability to see portfolio clients through from start to finish. - Understands the legislative process and able to educate clients on new laws. - Provides oversight, onboarding of new staff, and training to new managers as they work through required training and ensures training compliance. - Attend monthly Director, management, and leadership meetings as appropriate. - Conduct business at all times with the highest standards of personal, professional, and ethical conduct. - Responsible for compliance with Company guidelines and management operations as it relates to specific procedures listed herein. - Plus other work-related tasks as needed. Qualifications - Associate or higher degree strongly preferred. - Minimum 2-3 years community association management (HOA, POA, and/or COA) experience required in addition to other professional work experiences that demonstrate leadership capabilities. - Developer portfolio experience preferred. - Community Association Institution Certification(s) preferred. - Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers. Exceptionally strong customer service orientation. - Strong organizational and time management skills. - High integrity, honesty, and professionalism. - Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service. - Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Life and Disability Insurance - HSA (Required High Deductible Medical Plan to be eligible) - FSA - Education Reimbursement - 401K matching - Employee Assistance Program (EAP) - 11 paid Holidays

Role Description This position is remote but needs to be local to Florida and have a Florida CAM license. - Serves the Board as a consultant in a professional manner. - Working virtually will help cover open CAM positions when needed. - Practice and adhere to the Guiding Principles of the company and respond to all calls/emails within 24 hours of receipt. - Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures. - Provides weekly updates of open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service requests, and work order activity. - Provides administrative, operational, and managerial advice to the Board of Directors. - Ability to run a Board or Annual Meeting and create monthly management reports, which depict the actual condition of community amenities, and the progress of specific key initiatives, and make clear and concise recommendations. - Orchestrates annual Board Orientation, Contract Review, and training workshops to assist the Board in education and goal setting as appropriate. - Assist the board with hiring contractors and insurance carriers to maintain and protect the community. - Provide vendor management oversight, including set-up, and bid process, through contract and oversight. - Oversee and approve payment of vendors providing service to the community association. - Develop and submit complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association. - Oversees and/or drives the community monthly to ensure the highest standards are maintained for common areas and the violation process is upheld to achieve compliance with the community documents. - Works with the accounting team to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing. - Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community. - Attend monthly Manager’s and training meetings as required. - Conduct business at all times with the highest standards of personal, professional, and ethical conduct. - Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems. - Other work-related tasks as needed. Qualifications - This position is remote, but needs to be in Florida. - MUST have a FLORIDA CAM License. - Minimum of one (1) year managing Homeowner Associations (HOAs) required. - CAI designation(s) strongly preferred. - Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers. - Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. - Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices. Requirements - Ability to sit for prolonged periods at a desk and work on a computer. - Ability to occasionally stand, walk, bend, or reach as needed. - Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies). - Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment. - Visual acuity to read printed materials, spreadsheets, and computer screens. - Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings. - Ability to work in a standard office environment with moderate noise levels. - Ability to work a standard schedule, with occasional extended hours as required. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Life and Disability Insurance - HSA (Required High-Deductible Medical Plan to be eligible) - FSA - Education Reimbursement - 401K matching - Employee Assistance Program (EAP) - 11 paid Holidays