Role Description We are looking for a senior, hands-on leader to fully own and build out our international HR & recruitment function. This is not a role for someone who maintains an existing process. You will be the architect of the entire department: the structure, the systems, the tools, the team, and the standards. The HR team today is being built deliberately under this scale (currently two specialists in Panama and Serbia, growing to four or five), and your job is to turn it into a fully structured, high-performing international department that matches the size and complexity of the business. You will own the strategy, the architecture, the team, and the results, reporting directly to senior leadership. What you will build and own - Design the entire international HR & recruitment structure: org design, roles, workflows, reporting lines, and documentation standards across multiple jurisdictions - Build the end-to-end recruitment system: sourcing strategy, channel and job-board selection per market, screening frameworks, interview processes, and offer management - Select, implement, and manage the core HR tech stack: HRIS and ATS - Create structured onboarding and offboarding training programs and process documentation using tools such as Trainual, SweetProcess, or similar - Define, implement, and enforce a clear KPI framework — hold the team fully accountable to ambitious, measurable targets - Lead, mentor, and scale a distributed team across different countries and time zones - Track and drive key metrics: time-to-hire, quality-of-hire, pipeline conversion, and cost-per-hire Qualifications - International recruiting experience in the EU or USA — minimum 5 years - Proven experience managing and leading a team - Hands-on experience managing an HRIS (HR information system) - Hands-on experience managing an ATS (applicant tracking system) - Experience creating training programs for onboarding and offboarding, using tools such as Trainual, SweetProcess, or similar - Experience creating and managing KPIs for an HR/recruitment team - Strong, results-driven mindset — full ownership and accountability for outcomes - English at C1 level or higher (written and spoken) - Proven experience building or scaling an HR/recruitment function from the ground up — not just running an existing one Requirements - Spanish language (significant advantage) - Experience hiring across multiple regions (LATAM, Europe, USA) - Experience managing remote/distributed teams across time zones Benefits - Competitive salary: USD 3,500–5,000/month + performance-based bonus, depending on experience - A senior leadership role with full ownership of building the international HR function for a 50+ person, multi-country group - A fast-growing, international environment with real impact and autonomy - Remote / flexible work format

Role Description The HR Shared Services Representative is responsible for first-line HR support for all UnityPoint Health regions. This position will respond and resolve tier 1 phone and case inquiries from employees, managers, retirees, human resources (HR) and third parties, in regard to: - HR policy - Payroll - Benefit eligibility/enrollment - Leaves administration - HRIS systems - Other matters that occur during the employment life cycle Responsibilities include: - Answering incoming inquiries with on-the-spot problem solving, critical thinking, and empathy in adherence with AskHR protocol and service standards. - Responding to inquiries through case management software, chat, etc., and making outbound calls as necessary. - Aiding team members, leaders, providers, retirees, HR personnel, and third parties with all HR Operation requests, such as: - Timecards - Payroll - Benefit enrollment - HRIS navigation - Verification of employment - Medicare and Public Service Loan Forgiveness (PSLF) forms - Learning management system - Credentialing - Personnel files - Providing first-level, top notch, professional customer service to team members, leaders, providers, retirees, HR personnel, and third parties. - Assisting team members, leaders, and providers in all stages of the employee life cycle (onboarding, orientation, job changes, life events, retirement, etc.). - Serving as a first contact to answer questions about company correspondence and clarifying any company communications and policies. - Pivoting in a fast-paced and ever-changing environment regarding federal guidelines, company policies, compliance, processes, and current events. - Initiating contact or making referrals to the appropriate resource for situations that require specific attention. - Participating in and sharing expertise during team meetings and training sessions. - Advocating and facilitating escalated inquiries with market HR or Centers of Excellence as needed. - Assisting in the expansion of self-service tools and centralization of operational HR tasks. - Conducting routine research to resolve calls and submitted cases by clarifying company policy/practice or regulations. - Determining and addressing any unstated needs and anticipating additional considerations and questions. - Recognizing when escalation of a situation is necessary. Qualifications - Associates degree in HR, business, or technology (or applicable work experience) required. - Bachelors degree in HR, business, or technology (or applicable work experience) preferred. - Two years in customer service, HR or IT experience preferred. - None Benefits - Paid time off - Parental leave - 401K matching - Employee recognition program - Dental and health insurance - Paid holidays - Short and long-term disability - Pet insurance for your four-legged family members - Early access to earned wages with Daily Pay - Tuition reimbursement to help further your career - Adoption assistance to help you grow your family

Role Description Für unseren renommierten und namhaften Kunden in Berlin suchen wir: HR Operations Specialist (m/w/d) 95% remote mit Übernahmeoption! - Erste Anlaufstelle bei allgemeinen HR-Angelegenheiten für Mitarbeitende und Führungskräfte durch Beantwortung von Anfragen zu HR-Verfahren, -Programmen und -Richtlinien über das Ticket-System und das Telefon - Sicherstellung der Kundenzufriedenheit durch Bereitstellung aktueller Informationen sowie zeitnahe und professionelle Lösung von Anfragen - Unterstützung bei der Initiierung von HR-Prozessen zusammen mit Managern in der HRIS-Software Workday - Durchführung verschiedener HR-Aktivitäten wie die Bearbeitung von Anträgen und Anmeldungen von Benefits, die digitale Ablage von Mitarbeiterdokumenten sowie die Erstellung von Bescheinigungen und Zeugnissen - Führen genauer Aufzeichnungen der Mitarbeiterkommunikation, einschließlich der Art der Anfrage, der zur Lösung ergriffenen Maßnahmen und aller erforderlichen Folgeschritte - Erstellung und Auswertung von Berichten - Aktualisierung von Personaldaten in der HRIS-Software Workday - Zusammenarbeit mit HR-Business-Partnern an den Standorten und in den Ländern sowie mit Kolleginnen und Kollegen aus dem Bereich HR-Operations zur Koordinierung organisatorischer und arbeitsrechtlicher Änderungen - Gegebenenfalls Durchführung von Demos oder Informations-Sessions für Mitarbeitende und Führungskräfte Qualifications - Abgeschlossene Berufsausbildung mit erster Erfahrung im Bereich HR (HR-Administration, Personalsachbearbeitung o. ä.) oder alternativ Customer Service-Erfahrung oder ein Bachelor-Abschluss im Bereich Personalwesen oder einem verwandten Bereich - Ausgeprägte Kommunikationsfähigkeiten in Deutsch sowie gute Kenntnisse in Englisch, verbunden mit der Fähigkeit, klare und prägnante Mitteilungen zu verfassen und mit Mitarbeitenden auf allen Ebenen des Unternehmens zu kommunizieren - Sichere Anwendung von MS Office, insbesondere MS Word - Erfahrung mit HRIS-Software, vorzugsweise Workday und ServiceNow (wünschenswert) - Teamfähigkeit mit der Fähigkeit, sowohl effektiv im Team als auch selbstständig als Teil des Teams zu arbeiten - Fähigkeit, effektiv Prioritäten zu setzen und in einem schnelllebigen Umfeld unabhängig zu arbeiten Benefits - Einstieg ohne Probezeit – du bist vom ersten Tag an vollwertiges Teammitglied - Individuelle Beratung im Bewerbungsprozess – wir begleiten dich kompetent und transparent - Passgenaue Jobauswahl – Vakanzen, die wirklich zu dir passen - Vorbereitung auf Vorstellungstermine & Verhandlungen – damit du souverän auftrittst - Attraktive Zuschläge und übertarifliche Extras – deine Arbeit zahlt sich aus - Urlaubs- und Weihnachtsgeld – zusätzliche Wertschätzung für deinen Einsatz - Bis zu 30 Tage Urlaub – je nach Betriebszugehörigkeit, für deine Erholung

• Provide a regional execution and operational delivery support for HR Technology across Europe • Ensure stable service performance, SLA compliance, and continuity of critical HR processes, including employee lifecycle and payroll support • Translate regional HR requirements into actionable system solutions • Own the resolution of incidents and service requests • Support change and release activities, including testing, deployment readiness, post-go-live support • Partner with internal and external teams to strengthen support processes, improve operational performance, and identify opportunities to enhance systems, processes, and employee experience