Customer Product Consultant
Location
United Kingdom
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Customer Product Consultant
Recruiting.com
• Provide training and consultancy support to the CPC team and all customer training/consultancy on the full range of MWIAH UK products. • Remote and on-site support for customers ‘Go-Live’ following installation, including on-site training requirements. • Supporting other departments with the pre-release testing of applications. • Being the voice of the customer and assisting product subject matter expert (SME) within cross-functional squads for the development and release of new products. • Fostering a culture of continuous improvement in relation to training material and delivery to ensure consistency and effectiveness. • Supporting the Sales team with competent and effective customer demonstrations of our products and features. • Contribute to bespoke customer success plans as dedicated members of cross-functional teams. • Assisting on assigned onboarding projects. • Working alongside the Territory Managers and National Technology Manager. • Developing consistent project communication to the customer. • Acting as first point of contact for all product consultant team project issues/queries. • Creating and maintaining accurate documentation accompanying onboarding project rollouts.
Job Requirements
- A background in the veterinary industry is essential.
- Ability to prioritise and execute tasks in a high-pressure environment.
- Ability to work within a team-oriented, collaborative environment.
- Strong analytical and organisational skills.
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
- Flexibility to travel nationwide where required.
- Ability to work evenings and weekends where required.
Benefits
- Benefit offerings outside the US may vary by country and will be aligned to local market practice.
- The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
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