Delivery Partner

Location

PST (UTC-8)

Posted

2 days ago

Salary

$28 - $30 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Delivery Partner

Magnit

Role Description The After-Hours Delivery Partner is responsible for ensuring continuous, efficient staffing support during non-business hours. This role serves as the primary point of contact for scheduling, staffing escalations, and MSP (Managed Service Provider) coordination within a healthcare environment. You will work closely with hospital leadership, clinical staff, and external staffing partners to resolve urgent coverage needs and maintain seamless operations. Success in this role requires strong technical proficiency, the ability to navigate multiple platforms, and confidence handling high-pressure and difficult conversations. Location/ Schedule: Remote, Saturday AND Sunday from 8am-4pm PST What You Will Do - Manage real-time hospital scheduling and staffing needs during after-hours operations - Serve as the primary contact for MSP healthcare escalations, including urgent staffing shortages, call-outs, vendor-related issues, and escalations - Coordinate with internal staff, float pools, and external staffing agencies to secure coverage quickly and efficiently - Handle high-volume inbound and outbound communications using multi-line phone systems and call-handling software - Navigate and update multiple systems simultaneously (e.g., scheduling platforms, VMS/MSP tools, Microsoft office tools) - Effectively manage difficult or high-stress conversations with clinical staff, leadership, and vendors while maintaining professionalism and empathy - Document all scheduling activities, escalations, and resolutions accurately in system platforms - Identify critical gaps and escalate issues to hospital leadership or MSP program managers as needed - Follow and maintain Standard Operating Procedures (SOPs) for scheduling, escalation handling, and compliance processes - Continuously identify opportunities to improve workflows, communication, and response times Qualifications - Bachelor’s degree, or equivalent relevant work experience - Strong technical skills with the ability to quickly learn and navigate multiple technology platforms simultaneously - Excellent verbal communication skills, including the ability to manage difficult conversations, de-escalation, and conflict resolution - Strong problem-solving and decision-making abilities in time-sensitive situations - High attention to detail with strong organizational and multitasking skills - Proficiency with Microsoft Office (Word, Excel, Outlook) Preferred Qualifications - Experience in hospital workforce scheduling or staffing operations - Familiarity with VMS/MSP platforms (e.g., Beeline, ShiftWise, Kronos, or similar tools) - Experience working with contingent healthcare labor or external staffing vendors - Experience using multi-line phone systems, call routing software, or contact center tools - 2–4+ years of experience in healthcare scheduling, MSP programs, staffing coordination, or call center operations - Experience within MSP healthcare services or working with vendor-managed staffing environments Key Competencies - Healthcare staffing & scheduling expertise - MSP escalation management - Technical adaptability & system navigation - Crisis communication & de-escalation - Customer service & stakeholder management - Time management in high-pressure environments Compensation The hourly rate is between $28-$30/hour. Benefits At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!

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