• Serve as the primary contact for all matters related to assigned accounts or territories. • Build and maintain long-term, positive relationships with clients. • Ensure timely and successful delivery of products and services that align with client needs and company objectives. • Maintain comprehensive knowledge of accounts and contacts within your territory. • Update and manage customer data in the CRM system. • Meet or exceed assigned revenue goals. • Make a minimum of 30 outbound calls per day to engage with clients and prospects. • Create and send targeted email campaigns and promotional blasts on a weekly or biweekly basis. • Respond to all customer emails within one hour or less. • Handle inbound customer calls and inquiries professionally. • Become a subject matter expert on the clients products, pricing, and decoration methods. • Provide proactive and reactive recommendations to customers for products and projects. • Create and deliver virtual product presentations tailored to client needs. • Follow up on all leads, opportunities, sample requests, and projects. • Enter and manage sample requests. • Resolve customer issues and escalate challenges when necessary. • Identify opportunities for upselling and cross-selling. • Provide backup support to fellow team members as needed.

• Discuss strategies with clients based on marketing and promotional activities that drive consumers to shop online and/or in-store. • Manage client expectations and oversee website changes to keep client’s websites in line with their overall business strategy. • Communicate routinely and in a timely manner with clients including responses to emails, phone calls, voicemails, and meeting coordination. • Participate in and lead webinars/conf calls with clients and field reps as needed. • Help determine promotional content and coordinate website/digital changes as needed • Conduct monthly website reviews with clients and track progress on the priorities you establish together. • Train and assist our clients on how to use our products and tools we offer to ensure they are aware of all the ways we can help their business • Manage requests to resolve website technical and escalating issues to appropriate departments.

• Provide exceptional customer support via phone, email, or live chat • Resolve customer service inquiries and provide technical support • Answer customer questions via the website(s) • Provide concise information to customers in a quick and accessible manner • Fix issues related to products, shipping, or services • Make customer conversations meaningful by identifying major pain points and flagging them for other departments • Complete training including technical, policy, soft skills, etc

• Responsible for answering customer questions that come in via the website(s) • Provide concise information to customers through live chat • Address customer issues related to faulty products, shipping, and service complaints • Engage in meaningful conversations with customers • Identify major pain points and communicate them to a liaison for further action • Undergo training including technical, policy, and soft skills training