Talent Sam

• Serve as the primary contact for all matters related to assigned accounts or territories. • Build and maintain long-term, positive relationships with clients. • Ensure timely and successful delivery of products and services that align with client needs and company objectives. • Maintain comprehensive knowledge of accounts and contacts within your territory. • Update and manage customer data in the CRM system. • Meet or exceed assigned revenue goals. • Make a minimum of 30 outbound calls per day to engage with clients and prospects. • Create and send targeted email campaigns and promotional blasts on a weekly or biweekly basis. • Respond to all customer emails within one hour or less. • Handle inbound customer calls and inquiries professionally. • Become a subject matter expert on the clients products, pricing, and decoration methods. • Provide proactive and reactive recommendations to customers for products and projects. • Create and deliver virtual product presentations tailored to client needs. • Follow up on all leads, opportunities, sample requests, and projects. • Enter and manage sample requests. • Resolve customer issues and escalate challenges when necessary. • Identify opportunities for upselling and cross-selling. • Provide backup support to fellow team members as needed.

• Develop strategic media recommendations for brands—from small to large companies—across a variety of verticals • Build client-facing sales decks and media proposals, including channel rationale, audience strategy, budget allocation, and measurement frameworks • Create and manage IOs, ensuring accuracy across specs, budgeting, flighting, and deliverables • Partner with in-platform channel specialists (Paid Social, Google Ads, Programmatic) to translate strategy into scalable tactical plans • Support CPG/Retail Media planning (Walmart Connect, Amazon Ads, Instacart, Target Roundel) as needed/when applicable • Gather and synthesize audience, competitor, industry, and market insights, leveraging tools such as GWI, Dstillery, and Pathmatics • Apply up-to-date media trends and best practices (privacy changes, platform shifts, creative trends, measurement evolution) to proposals • Support proposal development across a wide range of budgets ($5K–$250K+ per month) and objectives (awareness through performance) • Contribute to measurement and reporting thinking, including KPI selection, test design, and learning agendas • Collaborate cross-functionally to ensure decks are visually polished, on-brand, and persuasive • Maintain internal documentation, templates, and operational workflows to improve team efficiency • Provide optimization recommendations to existing clients using learnings from campaign performance

• Make outbound calls to homeowners using provided leads and dialing systems • Introduce and generate interest in residential solar solutions • Qualify homeowners based on established criteria • Handle objections professionally and confidently • Educate prospects on the benefits of going solar • Schedule qualified appointments for the Solar Sales Team • Maintain accurate records of calls and appointment outcomes • Consistently meet or exceed appointment-setting goals

• Desarrollar y mantener funcionalidades en plataformas Prestashop. • Implementar personalizaciones de módulos y componentes. • Optimizar rendimiento, velocidad y estabilidad de tiendas ecommerce. • Integrar servicios externos mediante APIs. • Participar en la resolución de incidencias técnicas y debugging. • Colaborar con equipos de producto, diseño y negocio. • Aplicar buenas prácticas de desarrollo y control de versiones. • Participar en revisiones de código y mejoras continuas.

• Desarrollar y mantener funcionalidades en plataformas Prestashop. • Implementar personalizaciones de módulos y componentes. • Optimizar rendimiento, velocidad y estabilidad de tiendas ecommerce. • Integrar servicios externos mediante APIs. • Participar en la resolución de incidencias técnicas y debugging. • Colaborar con equipos de producto, diseño y negocio. • Aplicar buenas prácticas de desarrollo y control de versiones. • Participar en revisiones de código y mejoras continuas.

• Qualify inbound and outbound leads to determine business opportunities • Prospect and identify potential clients through outbound calls, emails, LinkedIn, and other outreach methods • Schedule meetings and product demonstrations for Account Executives or Sales Managers • Build and maintain relationships with prospective customers • Research target accounts, industries, and decision-makers • Maintain accurate records of outreach activities and lead status within CRM systems • Follow up consistently with prospects throughout the sales process • Collaborate with sales and marketing teams to improve lead generation strategies • Meet or exceed daily, weekly, and monthly outreach and pipeline goals • Stay informed on company products, services, and market trends

• Manage, coach, mentor, and develop a team of Inside Sales representatives selling to promotional products distributors to achieve individual and team sales goals. • Develop and implement sales strategies and processes to increase conversion rates • Analyze sales data to identify trends, opportunities, and areas for improvement. • Utilize our proprietary systems and tools to monitor performance indicators from daily activity (bookings and revenue, calls, and samples sent) • Develops, documents, and drives sales related process consistency across the team • Conduct regular performance reviews, provide coaching and feedback, and identify training needs. • Handle escalated customer issues, large quotes and negotiations when needed. • Maintain strong relationships with key accounts, supporting reps with pricing, customization and shipping logistics. • Recruit, onboard, and train new inside sales representatives.

• Build and maintain strong relationships with clients and key stakeholders • Serve as the primary point of contact for customer communication and support • Guide customers through onboarding, implementation, and product adoption processes • Monitor customer engagement, satisfaction, and overall account health • Proactively identify opportunities to improve customer retention and success • Conduct regular client check-ins, business reviews, and follow-up meetings • Collaborate with sales, product, and support teams to address customer needs and ensure a positive experience • Resolve customer concerns and escalate issues when necessary • Identify upselling and cross-selling opportunities within existing accounts • Maintain accurate customer records and account activity within CRM systems • Analyze customer feedback and usage trends to provide strategic recommendations • Support the development and improvement of customer success processes and workflows

• Develop and execute social media strategies across platforms such as Instagram, Facebook, LinkedIn, TikTok, and X • Create, schedule, and publish engaging content including posts, stories, videos, and campaigns • Monitor social media channels and engage with followers, comments, and direct messages • Track and analyze social media performance metrics to optimize engagement and growth • Collaborate with marketing, design, and content teams to ensure brand consistency • Stay updated on social media trends, platform updates, and competitor activity • Manage paid social media campaigns and assist with audience targeting strategies • Create content calendars and maintain organized posting schedules • Support influencer collaborations, partnerships, and online community initiatives • Monitor brand reputation and respond appropriately to customer feedback or inquiries

• CRM and sales follow-up management • Manage complex calendar across multiple verticals • Protect deep work blocks • Maintain inbox discipline (near-zero backlog standard) • Coordinate travel and speaking logistics • Maintain a weekly priority dashboard • Document key decisions and ensure follow-through • Operate independently without constant direction