Nurturing growth
Customer Relationship Representative
Location
Colombia
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Customer Relationship Representative
Baja Tomi Sdn Bhd
• Discuss strategies with clients based on marketing and promotional activities that drive consumers to shop online and/or in-store. • Manage client expectations and oversee website changes to keep client’s websites in line with their overall business strategy. • Communicate routinely and in a timely manner with clients including responses to emails, phone calls, voicemails, and meeting coordination. • Participate in and lead webinars/conf calls with clients and field reps as needed. • Help determine promotional content and coordinate website/digital changes as needed • Conduct monthly website reviews with clients and track progress on the priorities you establish together. • Train and assist our clients on how to use our products and tools we offer to ensure they are aware of all the ways we can help their business • Manage requests to resolve website technical and escalating issues to appropriate departments.
Job Requirements
- Bachelor’s degree
- 3-5 years of Account Management and Marketing related experience; Agency experience is preferred.
- Excellent interpersonal communication, collaboration, and solution-building skills.
- Excellent presentation, verbal, written, and organizational skills.
- Highly organized and strong attention to detail; ability to maintain accuracy while working on multiple customer initiatives at the same time.
- Ability to learn and work in a fast-paced, high-volume, and deadline-driven environment.
- Strong aptitude for and knowledge of project and time management.
- Ability to find solutions and provide effective alternatives when needed.
- Understanding of advertising, digital marketing, social media, creative services, production, retail, and e-commerce.
- Has a passion for customer service, bringing empathy and compassion to our clients.
- Ability to think critically and solve complex problems.
- Experience with Google Analytics
- Experience with HTML, CSS, and/or Java is preferred
Benefits
- No specific benefits mentioned
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