Feeding pets in difficult times.
Chat Customer Representative
Location
California
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Chat Customer Representative
Don't Forget to Feed Me Pet Food Bank
• Responsible for answering customer questions that come in via the website(s) • Provide concise information to customers through live chat • Address customer issues related to faulty products, shipping, and service complaints • Engage in meaningful conversations with customers • Identify major pain points and communicate them to a liaison for further action • Undergo training including technical, policy, and soft skills training
Job Requirements
- Love for customers and their experience with a product
- Analytical skills and ability to leverage data to drive decision-making
- Excellent communication and interpersonal skills
- Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
- Experience with customer support ticketing systems and CRM platforms
- Knowledge of customer support metrics and industry best practices
- Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
- Able to help customers on weekends if needed
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