Role Description We are seeking a detail-oriented and proactive Contract Manager to oversee our end-to-end legal operations. In this role, you will be the primary gatekeeper for our contract lifecycle, ensuring that all agreements, from standard NDAs to complex SaaS contracts, are handled with precision, speed, and strategic alignment. The ideal candidate bridges the gap between sales, finance, and legal, serving as the first line of defense in negotiations while maintaining a meticulous record of our obligations within our CRM. Responsibilities: - Perform first-pass reviews of redlines and addenda to identify deviations from company standards and prepare documents for further negotiation. - Coordinate and assist with internal and external escalations by flagging high-risk items or complex legal language for third-party counsel or CFO review. - Own the standard contract forms (SaaS Agreement, Partner Agreements, and NDAs) to ensure consistency across the organization. - Maintain Salesforce and CRM integrity by updating the system with specific agreement details, executed addendums, and negotiated terms. - Execute first-pass reviews of DPAs and any security-related legal paperwork or questionnaires to ensure data protection standards are met. - Oversee general compliance initiatives including privacy regulations, data security standards, and international legal requirements. Qualifications - 3-5+ years of experience in contract management, paralegal work, or legal operations, preferably within a SaaS or high-growth tech environment. - Experience using Salesforce or similar CRM platforms to manage contract data and reporting. - Proven ability to review legal redlines and negotiate terms while balancing risk with business velocity and customer relationships. - High level of accuracy in data entry and an "eagle eye" for spotting discrepancies in legal documents. - Familiarity with DPAs and the intersection of legal language and data security/privacy compliance. - Ability to clearly explain legal risks and trade-offs to stakeholders, including the CFO and Sales leadership. - A match with our core values: Teamwork, Excellence and Integrity. Requirements - Apply! Submit your resume and answers to the application questions below via the Workable portal. - Phone screen with PeopleOps: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. - Hiring manager conversation: A 60-minute conversation with the Chief Finance Officer. - Final Interview: A 60-minute panel interview with the hiring team. - Offer & Onboarding: Candidates who receive an offer will be required to complete a background check prior to onboarding. Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance. - Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. - Home office stipend: We’ll provide up to $500 to help with equipment, furniture and accessories. - Generous PTO and UTO (unplanned time off) policies. - Flexible Schedule: We offer a flexible schedule to help you manage personal appointments. - You’ll enjoy a collaborative culture and a close-knit team. Company Description FMX was founded in Columbus, Ohio, and is a remote-first organization headquartered “in the cloud”. We develop cloud-based, software-as-a-service facility maintenance and management product, enabling our customers to streamline processes, increase asset productivity, and turn actionable insights into meaningful results. Serving education, property management, manufacturing, and other markets, FMX is one of the fastest-growing companies in its space! Check us out at: https://www.gofmx.com/

• Own and deepen relationships with our core distributors (Avant, Telarus, Intelisys) and key institutional practices. • Build advisor mindshare through consistent enablement, co-selling, and a strong presence at events. • Partner directly with advisors on active opportunities, providing the business and technical context they need to position Replicant effectively with customers. • Drive sourced pipeline from first conversation through closed business, partnering closely with Account Executives throughout the sales cycle. • Develop and execute strategies to increase advisor engagement, referrals, and pipeline generation. • Help shape the channel program as we scale, contributing to the playbooks, positioning, and processes that make partners successful.

Role Description The Client Solutions Manager I is an external, client-facing individual contributor responsible for serving as the primary point of contact for assigned clients and ensuring timely, accurate delivery of contracted services and recurring deliverables. This role partners closely with internal teams to support implementations, transitions, reporting, and issue resolution while maintaining strong carrier and client relationships. This position does not have people-management responsibilities and does not include direct supervisory duties. Duties and Responsibilities: - Client Relationship Management (External) - Serve as the primary Point of Contact (POC) for assigned clients. - Present billing analyses and provide monthly recommendations/savings opportunities. - Maintain availability (on-call) for one-off situations as needed. - Lead recurring and one-off client calls to ensure clients are informed of account status, progress, and next steps. - Prepare agendas prior to each call and provide follow-up notes and action items after each call. - Maintain productive carrier relationships to support client needs and issue resolution. - Implementation, Transitions & Project Execution - Support the implementation/onboarding of new clients by coordinating internal activities and client communications. - Assist with implementing new clients as needed to ensure timelines and deliverables are met. - Support transitions for established clients, ensuring continuity of service, documentation, and deliverables. - Own monthly zero-use projects from identification through completion and documentation. - Plan and execute yearly device projects for assigned clients. - Service Delivery, Reporting & Deliverables - Lead and facilitate optimization meetings, including preparing materials and presenting findings and recommendations. - Own and complete all recurring deliverables, ensuring accuracy and on-time delivery. - Create and review monthly reports and related files (e.g., manager reports, SAP files, chargeback files, and allocations). - Coordinate and fulfill special report requests for clients and internal stakeholders. - Prepare, manipulate, and complete HR files and invoices accurately and on schedule. - Documentation, Audit & Tools - Assist with monthly audits and support follow-up on findings from auditors. - Maintain and update the Operational Guide documentation. - Maintain and update the client portal to ensure accurate, current information. - Cross-Functional Collaboration & Training - Partner with the Senior Technical Support Specialist team (where applicable) to coordinate support and service delivery for assigned clients. - Support other internal teams with Q&A and coordination related to assigned clients. - Deliver quarterly classes/trainings as needed for assigned clients and internal teams. - Provide back-up support to other Client Solutions Managers to help meet deadlines and maintain client coverage. - Continuous Improvement & Other Responsibilities - Identify and contribute to process improvements that enhance client experience and operational efficiency. - Perform other duties as assigned to meet client needs. - Compliance & Data Security - Maintain current awareness of all Company policies related to Data Security (DS) and the protection of Personal Information (PI). - Perform all job duties in a manner that complies with those policies. - Report any suspicious activity related to DS and/or PI to Management as soon as it is uncovered or suspected. Qualifications - Client relationship management and service orientation (external client-facing) - Escalation triage and resolution through internal/external coordination - Strong written and verbal communication (client calls, agendas, follow-ups) - Analytical skills (billing analysis; recommendations/savings opportunities) - Facilitation and presentation skills (optimization meetings; trainings) - Planning, organization, and deadline management (projects and recurring deliverables) - High attention to detail and quality control (reports, invoices, HR files, client deliverables) - Proficiency with Microsoft Office (especially Excel, Word, and Outlook) - Cross-functional collaboration and stakeholder management - Continuous improvement mindset Requirements - Minimum 85% SLA achievement for deliverable completion (rolling three-month average) - Minimum 90% SLA achievement for optimization completion (rolling three-month average) Education/Experience - High school diploma - College degree preferred, not required Certifications/Licenses - None required Compensation The compensation range for this position is $21.63 to $31.25 USD per hour. The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. The posted range reflects our ability to hire at different titles and levels depending on background and experience. The company reserves the right to offer additional compensation at its discretion, for example, in the form of a discretionary bonus or sales commission. Company Description Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. With 3,500+ customers nationwide, we deliver increased speed to value and reduced risk across the full IT ecosystem — from CX, IT infrastructure, cloud, and security to mobility and beyond. Through thousands of advisory engagements, we’ve influenced and optimized hundreds of millions of dollars in IT spend, helping clients build flexible, scalable, and resilient technology solutions that give them a strategic advantage. Joining Amplix means becoming part of a team that’s shaping the future of IT advisory. Here, you’ll have the opportunity to make an impact at scale, grow your career, and be part of a company that values your individual goals as much as our collective mission. Headquartered in Norwood, MA, with offices and remote employees across the country, Amplix is a national company with a close-knit culture. Our people share a common set of values and a passion for helping clients, partners, and each other succeed. - Create exceptional experiences with every interaction - Exemplify integrity, accountability & appreciation - Improve lives of employees & customers - Teamwork leads to greatness - Evolve & innovate

Role Description The Nurse Case Manager will provide ongoing contact center and virtual support as an integral part of the patient support services provided for patients prescribed complex neurological therapies. The Nurse Case Manager will be responsible for utilizing professional nursing skills, ability to foster patient relationships, strong empathy, and clinical experience to provide ongoing personalized high-touch telephonic support to patients. The role will engage with patients and their caregivers to provide clinically relevant individualized education in conjunction with product support. The Nurse Case Manager will leverage their knowledge while combining technical expertise to deliver best-in-class support, customer service, and ongoing education to these unique patients and their caregivers. The Nurse Case Manager will also partner closely with cross-functional stakeholders, including Field Nurse Educators, to ensure continuity of care and escalation as appropriate across teams. Essential Functions - Provide telephonic support via inbound and outbound calls, virtual calls, and omnichannel support through email, chat, and text. - Demonstrate strong empathy and high emotional intelligence to engage patients with complex health conditions effectively, creating an individual relationship-based connection built on trust and rapport. - Provide instruction and education about treatment/therapy, and connect patients with additional resources when needed while partnering with various stakeholders, such as the Field Nurse Educators, HUB (Certified Pharmacy), and others, to ensure the patient feels supported and confident from initiation through any transitions in their therapy journey. - Collaborate and work cohesively within a POD structure (with MLS Field Nurse Educator team) when applicable to identify gaps, barriers, and opportunities to improve process and overall patient experience. - Communicate complex information effectively and empathetically to patients and their caregivers. - Accurately complete patient engagements based on provided criteria. - Identify the root cause for any potential barriers the patients experience in adhering to the therapy through a motivational interviewing model. - Understand and coach patient initiation and support processes while encouraging patient confidence to help start and stay on therapy. - Ensure the success of the program through collaborative partnerships with patients, brand, and operational partners. - Provide your manager constructive patient feedback on the product, patient, and industry insights to enable enhancements. - Reporting Adverse Events and Product Quality Complaints per MLS and client policy. - Ensure all activities are conducted in a manner that complies with all MLS, client, and industry-mandated rules and regulations. Required Education and/or Experience - Associate’s degree in nursing with patient education experience. - Experience working for (or contracting with) a pharmaceutical company within a call center environment, for a minimum of 2 years. Preferred Education and/or Experience - Bachelor’s Degree. Required License and/or credential(s) - Current, unrestricted RN or NP license. Required Skills - Background in neurological conditions and/or rare disease. - Demonstrated ability to collaborate with numerous cross-functional partners/key stakeholders to deliver an optimized patient experience. - High emotional intelligence and ability to exhibit empathy to meet each patient where they are. - Strong clinical skills and experience with medication compliance, specialty pharmacy knowledge, and motivational interviewing. - Desire and ability to create individualized relationships with patients as they progress through their journey. - Ability to communicate clearly about complex information in a way that resonates with patients. - Optimistic, upbeat, and enthusiastic in times of challenge and constant change. - Ability to deliver outstanding patient experience. - Demonstrate experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. (Ex: virtual engagement platforms, Telephony Systems, CRM tools, Microsoft Suite). - Advanced knowledge of written and verbal communication skills and problem-solving technique. - Detail-oriented, highly organized, and able to work through ambiguity. - Able to work independently with minimal supervision, self-motivated. - Ability to maintain cases and complete calls on time. - Ability to maintain compliant conversations and documentation in a high-volume role. - Ability to maintain patient confidentiality by using the headset during all conversations, maintaining a private environment for home office without distraction. Salary Range $38hr-42hr. Actual salary will vary based on a number of factors such as the candidate’s skillset, experience, and competency for the role. Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance. Special Position Requirements - Working Conditions: Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. - Physical Requirements: Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.