Role Description The Client Solutions Manager I is an external, client-facing individual contributor responsible for serving as the primary point of contact for assigned clients and ensuring timely, accurate delivery of contracted services and recurring deliverables. This role partners closely with internal teams to support implementations, transitions, reporting, and issue resolution while maintaining strong carrier and client relationships. This position does not have people-management responsibilities and does not include direct supervisory duties. Duties and Responsibilities: - Client Relationship Management (External) - Serve as the primary Point of Contact (POC) for assigned clients. - Present billing analyses and provide monthly recommendations/savings opportunities. - Maintain availability (on-call) for one-off situations as needed. - Lead recurring and one-off client calls to ensure clients are informed of account status, progress, and next steps. - Prepare agendas prior to each call and provide follow-up notes and action items after each call. - Maintain productive carrier relationships to support client needs and issue resolution. - Implementation, Transitions & Project Execution - Support the implementation/onboarding of new clients by coordinating internal activities and client communications. - Assist with implementing new clients as needed to ensure timelines and deliverables are met. - Support transitions for established clients, ensuring continuity of service, documentation, and deliverables. - Own monthly zero-use projects from identification through completion and documentation. - Plan and execute yearly device projects for assigned clients. - Service Delivery, Reporting & Deliverables - Lead and facilitate optimization meetings, including preparing materials and presenting findings and recommendations. - Own and complete all recurring deliverables, ensuring accuracy and on-time delivery. - Create and review monthly reports and related files (e.g., manager reports, SAP files, chargeback files, and allocations). - Coordinate and fulfill special report requests for clients and internal stakeholders. - Prepare, manipulate, and complete HR files and invoices accurately and on schedule. - Documentation, Audit & Tools - Assist with monthly audits and support follow-up on findings from auditors. - Maintain and update the Operational Guide documentation. - Maintain and update the client portal to ensure accurate, current information. - Cross-Functional Collaboration & Training - Partner with the Senior Technical Support Specialist team (where applicable) to coordinate support and service delivery for assigned clients. - Support other internal teams with Q&A and coordination related to assigned clients. - Deliver quarterly classes/trainings as needed for assigned clients and internal teams. - Provide back-up support to other Client Solutions Managers to help meet deadlines and maintain client coverage. - Continuous Improvement & Other Responsibilities - Identify and contribute to process improvements that enhance client experience and operational efficiency. - Perform other duties as assigned to meet client needs. - Compliance & Data Security - Maintain current awareness of all Company policies related to Data Security (DS) and the protection of Personal Information (PI). - Perform all job duties in a manner that complies with those policies. - Report any suspicious activity related to DS and/or PI to Management as soon as it is uncovered or suspected. Qualifications - Client relationship management and service orientation (external client-facing) - Escalation triage and resolution through internal/external coordination - Strong written and verbal communication (client calls, agendas, follow-ups) - Analytical skills (billing analysis; recommendations/savings opportunities) - Facilitation and presentation skills (optimization meetings; trainings) - Planning, organization, and deadline management (projects and recurring deliverables) - High attention to detail and quality control (reports, invoices, HR files, client deliverables) - Proficiency with Microsoft Office (especially Excel, Word, and Outlook) - Cross-functional collaboration and stakeholder management - Continuous improvement mindset Requirements - Minimum 85% SLA achievement for deliverable completion (rolling three-month average) - Minimum 90% SLA achievement for optimization completion (rolling three-month average) Education/Experience - High school diploma - College degree preferred, not required Certifications/Licenses - None required Compensation The compensation range for this position is $21.63 to $31.25 USD per hour. The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. The posted range reflects our ability to hire at different titles and levels depending on background and experience. The company reserves the right to offer additional compensation at its discretion, for example, in the form of a discretionary bonus or sales commission. Company Description Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. With 3,500+ customers nationwide, we deliver increased speed to value and reduced risk across the full IT ecosystem — from CX, IT infrastructure, cloud, and security to mobility and beyond. Through thousands of advisory engagements, we’ve influenced and optimized hundreds of millions of dollars in IT spend, helping clients build flexible, scalable, and resilient technology solutions that give them a strategic advantage. Joining Amplix means becoming part of a team that’s shaping the future of IT advisory. Here, you’ll have the opportunity to make an impact at scale, grow your career, and be part of a company that values your individual goals as much as our collective mission. Headquartered in Norwood, MA, with offices and remote employees across the country, Amplix is a national company with a close-knit culture. Our people share a common set of values and a passion for helping clients, partners, and each other succeed. - Create exceptional experiences with every interaction - Exemplify integrity, accountability & appreciation - Improve lives of employees & customers - Teamwork leads to greatness - Evolve & innovate

Role Description The Nurse Case Manager will provide ongoing contact center and virtual support as an integral part of the patient support services provided for patients prescribed complex neurological therapies. The Nurse Case Manager will be responsible for utilizing professional nursing skills, ability to foster patient relationships, strong empathy, and clinical experience to provide ongoing personalized high-touch telephonic support to patients. The role will engage with patients and their caregivers to provide clinically relevant individualized education in conjunction with product support. The Nurse Case Manager will leverage their knowledge while combining technical expertise to deliver best-in-class support, customer service, and ongoing education to these unique patients and their caregivers. The Nurse Case Manager will also partner closely with cross-functional stakeholders, including Field Nurse Educators, to ensure continuity of care and escalation as appropriate across teams. Essential Functions - Provide telephonic support via inbound and outbound calls, virtual calls, and omnichannel support through email, chat, and text. - Demonstrate strong empathy and high emotional intelligence to engage patients with complex health conditions effectively, creating an individual relationship-based connection built on trust and rapport. - Provide instruction and education about treatment/therapy, and connect patients with additional resources when needed while partnering with various stakeholders, such as the Field Nurse Educators, HUB (Certified Pharmacy), and others, to ensure the patient feels supported and confident from initiation through any transitions in their therapy journey. - Collaborate and work cohesively within a POD structure (with MLS Field Nurse Educator team) when applicable to identify gaps, barriers, and opportunities to improve process and overall patient experience. - Communicate complex information effectively and empathetically to patients and their caregivers. - Accurately complete patient engagements based on provided criteria. - Identify the root cause for any potential barriers the patients experience in adhering to the therapy through a motivational interviewing model. - Understand and coach patient initiation and support processes while encouraging patient confidence to help start and stay on therapy. - Ensure the success of the program through collaborative partnerships with patients, brand, and operational partners. - Provide your manager constructive patient feedback on the product, patient, and industry insights to enable enhancements. - Reporting Adverse Events and Product Quality Complaints per MLS and client policy. - Ensure all activities are conducted in a manner that complies with all MLS, client, and industry-mandated rules and regulations. Required Education and/or Experience - Associate’s degree in nursing with patient education experience. - Experience working for (or contracting with) a pharmaceutical company within a call center environment, for a minimum of 2 years. Preferred Education and/or Experience - Bachelor’s Degree. Required License and/or credential(s) - Current, unrestricted RN or NP license. Required Skills - Background in neurological conditions and/or rare disease. - Demonstrated ability to collaborate with numerous cross-functional partners/key stakeholders to deliver an optimized patient experience. - High emotional intelligence and ability to exhibit empathy to meet each patient where they are. - Strong clinical skills and experience with medication compliance, specialty pharmacy knowledge, and motivational interviewing. - Desire and ability to create individualized relationships with patients as they progress through their journey. - Ability to communicate clearly about complex information in a way that resonates with patients. - Optimistic, upbeat, and enthusiastic in times of challenge and constant change. - Ability to deliver outstanding patient experience. - Demonstrate experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. (Ex: virtual engagement platforms, Telephony Systems, CRM tools, Microsoft Suite). - Advanced knowledge of written and verbal communication skills and problem-solving technique. - Detail-oriented, highly organized, and able to work through ambiguity. - Able to work independently with minimal supervision, self-motivated. - Ability to maintain cases and complete calls on time. - Ability to maintain compliant conversations and documentation in a high-volume role. - Ability to maintain patient confidentiality by using the headset during all conversations, maintaining a private environment for home office without distraction. Salary Range $38hr-42hr. Actual salary will vary based on a number of factors such as the candidate’s skillset, experience, and competency for the role. Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance. Special Position Requirements - Working Conditions: Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. - Physical Requirements: Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.

Role Description The role is responsible for identifying, developing, and implementing future-oriented leadership and organizational development solutions that support Deutsche Telekom's business strategy and transformation priorities. The role contributes expertise, research, and innovation to the evolution of the executive development portfolio and assumes end-to-end responsibility for selected executive development programs, strategic projects, and thought leadership initiatives. It acts as a subject matter expert on leadership, organizational effectiveness, and future capability topics while collaborating with stakeholders across the Group. As a Qualification Manager – Thought Leadership you will have the following duties and responsibilities: - Monitor external trends, market developments, and emerging leadership topics - Identify future leadership and executive development needs aligned with business strategy and transformation - Design, develop, and continuously improve executive development programs, learning journeys, and leadership interventions - Manage end-to-end executive development initiatives from concept to evaluation - Translate business and capability needs into strategic learning and development solutions - Apply innovative, evidence-based approaches to strengthen leadership and organizational effectiveness - Conduct research and benchmarking to identify best practices and emerging development approaches - Contribute to the evolution of leadership development standards, frameworks, and quality principles - Lead strategic development projects and ensure successful implementation - Collaborate with internal stakeholders, external partners, and learning providers to deliver impactful programs - Monitor program effectiveness, analyze results, and measure business impact - Prepare analyses, recommendations, and decision-support materials for management - Support leadership and organizational transformation through targeted development initiatives - Act as a subject matter expert in leadership, organizational development, and future capability topics - Design and facilitate executive workshops, learning sessions, and development experiences Qualifications - Strong expertise in leadership development, organizational development, and executive education. - Strategic thinking and ability to translate business priorities into development solutions. - Understanding of future leadership capabilities, transformation requirements, and emerging trends, including AI-related leadership topics. - Experience in designing and managing executive development programs and learning interventions. - Strong project management skills in complex, cross-functional environments. - Research, analysis, and synthesis capability with the ability to derive actionable insights. - Stakeholder management and influencing skills across multiple management levels. - Innovation mindset combined with pragmatic implementation capability. - Excellent communication, facilitation, and presentation skills. - Data-driven approach to measuring effectiveness and impact. - Experience working in international and matrix organizations. - Strong customer orientation and consulting capability. Additional Information - Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. Company Description Deutsche Telekom IT Solutions was named Hungary’s most attractive employer in 2025 (according to a representative survey by Randstad). The company is a subsidiary of the Deutsche Telekom Group and provides a wide range of IT and telecommunications services with more than 5,300 employees. Our client base includes numerous large companies in Germany and other European countries. In 2019, DT-ITS won the Hungarian Investment Promotion Agency’s “Best in Educational Cooperation” award, as well as the “Most Ethical Multinational Company” award that same year. The company is continuously developing its four locations in Budapest, Debrecen, Pécs, and Szeged, and is constantly seeking qualified IT professionals to expand its team.

• Working closely with Executive Office (EO) team members, coordinating on all aspects of the Principal’s domestic and international travel, including flights, hotels, and ground transportation, ensuring compliance with organizational travel policies. • Proactively address travel disruptions and operational challenges to minimize impact on the Principal's schedule and objectives. • Assist the Director of Executive Scheduling with planning for security needs for the Principal’s travel and events. • Provide regular updates on the Principal’s upcoming travel to internal teams to support stakeholder outreach and identification of strategic engagement opportunities involving existing and prospective donors, partners, and organizational allies. • Maintain comprehensive travel records, expense documentation, and engagement details to support the preparation of executive trip reports. • Conduct pre-event planning calls and gather logistical information from event organizers to support the preparation of timely and relevant briefing materials for the Principal. • Work with EO team members to determine supply needs, identify opportunities for Democracy Forward branded materials, and coordinate the sharing and collection of materials at events. • Liaise with event organizers, external hosts, and others to ensure the Principal’s engagements align with the Organization’s strategic objectives. • Conduct site visits with event organizers and security to confirm all logistics, operational needs, and production elements and provide pertinent updates to relevant team members and the Principal as needed. • As directed by EO team members, travel with or arrive in advance of the Principal to ensure seamless arrival and execution of meetings, events, and other engagements. • Travel with or in advance of the Principal on trips, providing real-time scheduling coordination, communications support, logistical management, and other assistance to ensure successful execution of all engagements. • Coordinate closely with EO team members to manage schedule adjustments, transition between meetings/events/transportation, and ensure the Principal’s schedule stays consistent throughout the day. • Provide timely updates to the Principal and EO team members regarding itinerary changes, delays, or emerging issues. • Travel with and manage key materials including briefing documents, speaking notes, supplies, technology, and other necessary items. • While traveling, identify and mitigate unexpected issues swiftly and effectively. • Coordinate with security personnel and relevant stakeholders to facilitate efficient and seamless movement between engagements. • Assist the Principal and any other traveling staff with sharing and collecting contact information while traveling, making note of follow-ups and action items, and supporting relationship management efforts. • Provide real-time updates to both the Principal and EO team members on any itinerary changes and proactively address delays. • Maintain direct communication with the Principal and senior staff to provide real-time updates on event details and status. • Ensure the Principal has all necessary materials, including schedules, talking points, and background notes. • Manage on-the-go communications, including handling calls, emails, and in-person briefings. • Identify and mitigate unexpected issues swiftly and effectively. • Create checklists for event and trip advance and follow-up so that others can support when additional staff is needed.