Momentum Life Sciences

Role Description The Contract Recruiter will partner with the Momentum recruitment team to present a clear and compelling message about Momentum, our mission, values, and patient empowerment strategy. The role will include recruiting activities for new clinical educator networks. Essential Functions: - Post open positions, source, screen, and conduct interviews as outlined by the clinical educator network project. - Arrange second level interviews, as identified. - Initiate the Momentum contracting process with the most qualified candidates. - Manage candidates within the applicant tracking system, track applicants throughout the recruiting process. - Compile internal tracking documents associated with recruitment activities. - Work with business teams to identify and support geographic gaps and additional needs. - Responsible to proactively find solutions for talent gap challenges. Qualifications - Minimum of three years of sourcing and recruiting experience in pharma, biotech, and/or clinician recruitment preferred. - Expert level capabilities with candidate sourcing platforms. - Current use/experience with robust applicant tracking system. - Proven success in high volume, quick turnaround recruiting. - Understanding of the Momentum business and service offerings. - Proven project management and analytical thinking capabilities. - Effective written and verbal communication skills. - Team and solution oriented; strong customer service mentality. - Highly adaptable, flexible, and ability to prioritize multiple tasks while working in a fast paced environment. - Detail oriented, strong organizational and reporting capabilities. - Bachelor’s degree preferred. - Advanced knowledge of Microsoft Office.

Role Description The Regional Clinical Manager is responsible for ensuring superior field-based execution by a team of Clinical Educators to deliver quality HCP and patient education programs that enhance the confidence of patients on a newly prescribed therapy for a chronic neurological disorder. This field-based role will provide leadership, coaching, and development to a clinical nurse educator team to help them create and execute successful business plans and achieve Momentum Life Sciences and client goals. - Lead and develop the team with an emphasis on quality execution, time management, action planning, and alignment with field sales counterparts. - Work cross-functionally with internal Momentum and client team members to ensure all appropriate training, compliance, and developmental objectives are achieved. - Report to the Director, Field Educator Networks. Qualifications - Bachelor’s degree required; Master’s degree preferred. - Current, unrestricted RN or NP licensure. Requirements - Experience with managing nurse educators. - Minimum of 5 years of pharmaceutical/health care field management experience required. - Minimum of 7 years of neurology and/or rare disease experience. - Demonstrated skill in communication, strategic analysis, leadership, team building, and coaching. - Proven adaptability to market demands and product relevance. - Experience working for or contracting with pharmaceutical companies required. - Eligible to participate in federal healthcare programs or in federal procurement or non-procurement programs. - Ability to travel to meet territory demands (approximately 75%). - Must maintain a valid driver’s license. - Must have home access to internet. - Excellent written, oral, and presentation communication ability. - Enthusiastic, positive attitude and ability to motivate others. Benefits - Salary Range: $150k - $160k. - Actual salary will vary based on a number of factors such as the candidate’s skillset, experience, and competency for the role. - Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance.

Role Description Serves as a member of the non-clinical inbound team providing support across a variety of therapeutic areas and products. Inbound support includes speaking to resources available for patients, connecting patients to resources (online or verbally), triaging to clinical support, and providing patients necessary materials post call. Works collaboratively with multiple brands and virtual clinical educator teams to provide excellent customer service to promote positive outcomes. - Provide virtual support with multiple stakeholders, including patients, case managers, and clinical educators through inbound and outbound calls, email, chat and text. - Demonstrate strong empathy and high emotional intelligence to engage patients with complex health conditions effectively, creating a connection built on trust and rapport. - Exemplify strong critical thinking skills essential for problem-solving, innovation, and providing high quality service to patients. - Define issues, analyze customer problems, evaluate alternatives, and develop sound conclusions and recommendations. - Ability to manage multiple customers, channels, requests, or tasks, able to prioritize, organize, and execute them efficiently and effectively. - Maintain solid knowledge base on all network initiatives, processes, resources, and materials to answer patient questions with confidence and ease. - Identify and apply metrics and feedback which lead to successful patient satisfaction. - Demonstrates proficient use of technology to enable accurate, timely, and compliant documentation as it relates to activities; showing efficiency in the use of systems to monitor and track activity as applicable while speaking on phone. - Ensure all activities are conducted and properly executed in a manner that is strictly compliant with all MLS, client, and industry mandated rules and regulations. - Complete AEPQC reporting and provide all communications in a compliant and timely manner. - Handle and manage sensitive information and patients’ Personal Health Information (PHI) responsibly and within MLS compliance parameters. - Work and communicate cohesively within a team to identify collaborative opportunities and enable process improvement. - Other duties - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications - Associates Degree required and 2 years' experience in pharmaceutical/healthcare patient support services setting (Bachelor's Preferred). - Patient support experience in a telephonic environment including patient assistance, reimbursement and/or oncology experience. - Experience with being held accountable to metrics and maintaining a high standard of work in a real-time contact environment. Requirements - Advanced Technology and computer skills with a working knowledge of Salesforce, Genesys, Microsoft Word, Excel, and PowerPoint. - Demonstrate experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components (Ex: Telephony Systems - Genesys, CRM - Salesforce, Microsoft Suite). - Ability to quickly learn and accurately retain knowledge in numerous data entry systems. - Optimistic, upbeat, and enthusiastic in times of challenge and constant change. - Highly adaptable, flexible, and ability to prioritize multiple tasks. - Ability to proactively identify potential issues, risks and implementation concerns. - Ability to multitask, organize, and prioritize in a fast-paced environment, including follow-up tasks. - Proficiency with the Internet, including the ability to perform searches with the use of multiple screens and browser tabs. - Proficient with keyboarding skills with a minimum typing speed of 40 WPM. Special Position Requirements - Designated workspace free from noise and other distractions. - Dedicated Internet access with at least 100 mbps download speed and 20 mbps upload speed. - Ability to set up MLS-provided computer equipment and connect it to the Internet via ethernet cable preferred. Working Conditions - Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. - The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. - Work is generally performed within an office environment, with standard office equipment available. Physical Requirements - Must be able to read, write, and communicate fluently in English. - Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations. Salary Range MLS anticipates that the base salary for this position could range from $50K to $60k, and will depend, in part, on the successful candidate’s qualifications, including education, experience, and competency for the role. Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance.

• Serves as a member of the non-clinical inbound team providing support across a variety of therapeutic areas and products. • Inbound support includes speaking to resources available for patients, connecting patients to resources (online or verbally), triaging to clinical support, and providing patients necessary materials post call. • Works collaboratively with multiple brands and virtual clinical educator teams to provide excellent customer service to promote positive outcomes. • Provide virtual support with multiple stakeholders, including patients, case managers, and clinical educators through inbound and outbound calls, email, chat and text • Demonstrate strong empathy and high emotional intelligence to engage patients with complex health conditions effectively, creating a connection built on trust and rapport • Exemplify strong critical thinking skills essential for problem-solving, innovation, and providing high quality service to patients • Define issues, analyze customer problems, evaluate alternatives, and develop sound conclusions and recommendations • Ability to manage multiple customers, channels, requests, or tasks, able to prioritize, organize, and execute them efficiently and effectively. • Maintain solid knowledge base on all network initiatives, processes, resources, and materials to answer patient questions with confidence and ease • Identify and apply metrics and feedback which lead to successful patient satisfaction • Demonstrates proficient use of technology to enable accurate, timely, and compliant documentation as it relates to activities; showing efficiency in the use of systems to monitor and track activity as applicable while speaking on phone • Ensure all activities are conducted and properly executed in a manner that is strictly compliant with all MLS, client, and industry mandated rules and regulations • Handle and manage sensitive information and patients Personal Health Information (PHI) responsibly and within MLS compliance parameters • Work and communicate cohesively within a team to identify collaborative opportunities and enable process improvement.

• Develop, implement, and maintain Momentums Quality Management System (QMS) • Ensure consistent delivery of high-quality services and adherence to standards • Oversee document control including SOPs, work instructions, and job aids • Lead continuous improvement initiatives and track quality KPIs • Conduct internal quality audits and process reviews • Facilitate cross-functional meetings focused on quality improvements

• Provide virtual high-volume omnichannel support through email, chat, text, virtual connections, and inbound or outbound calls to patients, HCPs, REMS vendor, HUB, specialty pharmacy, and field teams • Demonstrate strong empathy and high emotional intelligence to engage patients/HCPs effectively, creating individual relationships built on trust and rapport • Provide proactive support to HCP office issues related to REMS, reimbursement, insurance coverage, and product dispense • Act as a primary point of contact for patients to provide comprehensive disease/therapy education and access to therapy (including benefit verification, prior authorizations, and navigating insurance reimbursement processes) • Prepare structured case status reports for ongoing HCP email or telephonic review • Collaborate and work cohesively with Momentum Inbound team to identify gaps, barriers, and opportunities to improve process and overall patient/HCP experience • Communicate complex information effectively and empathetically to patients/HCPs • Accurately complete patient engagements based on provided criteria • Ensure the success of the program through collaborative partnerships with patients, HCPs, field, and operational partners • Lead and facilitate weekly touchpoint meetings with field partners to review wins, priorities and action items; document outcomes and drive timely follow-through • Monitor and prioritize daily and weekly workload to anticipate needs, rebalance tasks, and ensure timely follow-through on commitments • Work and communicate cohesively within a team to identify collaborative opportunities, enable process improvement and escalate as needed • Provide manager and the account team voice of the customer feedback on the product, support, and insights to enable enhancements • Ensure all activities are conducted in a manner that complies with all Momentum, client, and industry-mandated rules and regulations. • Complete AEPQC reporting and provide all communications in a compliant manner.

• Supports the HR team and responsible for employee relations support • Benefits administration • Onboarding and off-boarding of employees • Personnel file compliance • Talent acquisition support • Serve as the initial point of contact for HR related customer service

• Provide virtual high-volume omnichannel support through email, chat, text, virtual connections, and inbound or outbound calls to patients, HCPs, REMS vendor, HUB, specialty pharmacy, and field teams • Demonstrate strong empathy and high emotional intelligence to engage patients/HCPs effectively, creating individual relationships built on trust and rapport • Provide proactive support to HCP office issues related to REMS, reimbursement, insurance coverage, and product dispense • Act as a primary point of contact for patients to provide comprehensive disease/therapy education and access to therapy (including benefit verification, prior authorizations, and navigating insurance reimbursement processes) • Prepare structured case status reports for ongoing HCP email or telephonic review • Collaborate and work cohesively with Momentum Inbound team to identify gaps, barriers, and opportunities to improve process and overall patient/HCP experience • Communicate complex information effectively and empathetically to patients/HCPs • Accurately complete patient engagements based on provided criteria • Ensure the success of the program through collaborative partnerships with patients, HCPs, field, and operational partners • Lead and facilitate weekly touchpoint meetings with field partners to review wins, priorities and action items; document outcomes and drive timely follow-through • Monitor and prioritize daily and weekly workload to anticipate needs, rebalance tasks, and ensure timely follow-through on commitments • Work and communicate cohesively within a team to identify collaborative opportunities, enable process improvement and escalate as needed • Provide manager and the account team voice of the customer feedback on the product, support, and insights to enable enhancements • Ensure all activities are conducted in a manner that complies with all Momentum, client, and industry-mandated rules and regulations. Complete AEPQC reporting and provide all communications in a compliant manner.

• The Director of Client Solutions has ownership and accountability for all activities related to the execution, implementation, and success of assigned accounts. • This role will articulate the value MLS (Momentum Life Sciences) can deliver to confidently upsell new product offerings, have a strong ability to make decisions in ambiguous situations, and have outstanding interpersonal skills to juggle multiple priorities. • Ability to build Sr. level relationships. • Engage and influence at a senior level with confidence and a strong ability to network and build relationships across all levels of the organization. • Providing client oversight, engagement, management, and ongoing communication ability to deeply understand a clients business and articulate the value MLS can deliver through analyzing and packaging data to deliver a compelling value story; data minded with ability to build and implement a measurement strategy that consistently communicates value and evaluates the project against the objectives. • Intellectually curious demonstrating a strong ability to ask the right questions on your feet, always looking for ways to improve and innovate on our offerings, and confidently upsell new enhancements to grow the business. • Persistent & resilient displaying personal conviction, ownership, and sense of urgency to deliver results. • Ability to independently make decisions in the most ambiguous situations. • Responsiveness to client needs; fast is better than slow; energized by new challenges and rallying others to seize the opportunity. • Accountable to review and monitor sales forecasts, management fees, hour tracking, and utilization to ensure client goals are met within budget. • Develop scope of services and communicate with clients around statement of work, budget, and any additional fees associated with the project; responsible to oversee project management of all brand/network initiatives which includes meeting regularly with the project team to understand status, barriers, creativity solve problems, etc. • Responsible to run effective kickoff meetings and regular progress update meetings with applicable internal stakeholders. • Responsible for directing Project Managers on job-specific metrics and goals. • Departmental responsibilities to include interviewing, training, managing, coaching, and evaluating staff

• Develop, maintain, and enhance Power BI dashboards and reports to support client programs and internal stakeholders • Partner with the Client Solutions team to understand reporting needs and translate them into effective data visualizations • Analyze data from multiple sources to identify trends, performance drivers, and actionable insights • Support recurring reporting (weekly, monthly, quarterly) for client programs and business reviews • Fulfill ad hoc reporting and analysis requests from Client Solutions and cross-functional teams • Ensure data accuracy and consistency through validation, quality checks, and documentation • Assist in designing measurement approaches and KPIs to evaluate program performance and client impact • Create clear and concise presentations and visualizations to communicate findings to both internal and external audiences • Collaborate with Data & Analytics and Engineering teams to improve data availability, structure, and usability • Contribute to ongoing improvements in reporting processes, including automation and standardization