Facilities Management Express

Role Description As the Senior Lifecycle & Customer Manager at FMX, you will play a pivotal role in owning and optimizing the full customer journey, from initial lead acquisition all the way through to customer retention and expansion. In this high-autonomy role, you will architect our campaign roadmap, build a lifecycle marketing engine from the ground up, and establish customer advocacy motions that compound pipeline over time. You will work closely with the Director of Demand Generation and partner with RevOps to diagnose funnel performance and implement strategies that drive measurable growth across our core segments. - Lifecycle & Funnel Optimization: Build and maintain full funnel visibility, managing dashboards for lead flow, scoring performance, stage-by-stage conversion, and stage aging across K-12, Higher Ed, and Commercial segments. Own the Lead to MQL conversion KPI end-to-end. - Campaign Architecture: Define and assign the campaign roadmap for the campaign execution team, establishing a seamless handoff operating rhythm with clear briefs, success metrics, and a review cadence. - Email & Nurture Strategy: Design and execute advanced nurture programs that welcome new leads, re-engage cold accounts, follow up after events, and deliver industry-specific content tailored to our unique target audiences. - Customer Marketing & Expansion: Build and scale FMX's customer marketing program, including advocacy, referrals, customer speakers, case studies, and review platform engagement (G2, Capterra, Software Advice). - Pipeline Motion: Partner with CS and Product Marketing to stand up the expansion pipeline motion through cMQLs, cross-sell/upsell campaigns, customer webinars, and in-product communications. - CRM & Marketing Automation: Leverage Marketo and CRM platforms to architect programs, manage lead scoring QA alongside RevOps, and tune campaign triggers quarterly. - Reporting & Analytics: Define the metrics framework for lifecycle marketing KPIs, laddering them to pipeline and revenue. Publish a recurring state-of-funnel readout to marketing and sales leadership. Qualifications - Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent experience). - 5–7 years of B2B SaaS marketing experience, with at least 3+ years owning lifecycle, demand, or customer marketing programs end-to-end. - Deep, hands-on fluency with Marketo, including the ability to architect programs, debug smart lists, and partner credibly with RevOps. - Active utilization of AI in your daily workflow (creative production, analysis, briefs, automation) to increase team velocity, with the ability to demonstrate it live. - Proven track record of owning funnel KPIs (Lead → MQL → SAL → Opp) and driving measurable conversion lift. - Strong project management skills and a self-starter mentality with the ability to walk into ambiguity, prioritize, and ship without waiting for a roadmap. - Experience standing up or scaling customer marketing, advocacy programs, and always-on vertical-specific webinars. - Familiarity with Demandbase, Salesforce, Qualified, or vertical SaaS marketing (especially K-12, Higher Ed, or government) is a plus. - Background in expansion or NRR-focused marketing at a growth-stage company is a bonus. - A match with our core pillars: Teamwork, Excellence, and Integrity. Requirements - Apply! Submit your resume and answers to the application questions below via the Workable portal. - Phone screen with People Ops: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. Also, a great time for you to ask questions about compensation, benefits, etc. - Hiring manager conversation: A 60-minute conversation with the Director, Demand Generation and the VP, Marketing. Be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. Also, this is a great time for you to ask questions about the expectations for this role, team culture, etc. - Take Home Assessment: Selected candidates will complete a funnel diagnostic exercise, such as reviewing a sample funnel and proposing a 30-day plan. - Final Panel Interview: A 60-minute panel interview with cross-functional teammates. - Offer & Onboarding: Candidates who receive an offer will be required to complete a background check prior to onboarding. New hires are also expected to work onsite at our Columbus, OH office during their first week to complete onboarding and connect with the team in person. Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - We value learning and mentorship: We have a training and incentive program and mentorship opportunities. - Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance. - Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. We host one all-company event a year to ensure that you can put a face to a name and establish high-trust relationships with your teammates and coworkers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator. - Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection. - Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time? - Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines. - You can wear jeans and tees: Feel free to keep it casual, we do. - You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously. Compensation - The base salary range for this position is expected to be $100,000 annually. This position is also eligible for a Company Performance Bonus. - 401(k) and medical / dental / vision / short and long term disability / life insurance. - Other considerations: The candidate for this position can be located anywhere in the US.

Role Description As the Senior ABM & Paid Digital Manager at FMX, you will bring account-based marketing and paid digital strategy under a single senior owner. In this high-autonomy role, you will orchestrate ads, intent signals, and sales plays against our highest-value accounts in K-12, Higher Ed, and Commercial segments, while running the paid digital programs that fuel the entire funnel. You will serve as the master operator of our ABM platform, designing account-level plays and partnering tightly with sales leadership to turn in-market signals into pipeline. This position requires a hands-on operator who can diagnose performance, build the plan, and ship campaigns themselves to accelerate target account conversion. - ABM Strategy & Execution: Build and run FMX's account-based marketing program end-to-end, including target account list design, tiering, intent playbooks, and motions that turn target accounts into pipeline. - Platform Orchestration: Operate our ABM platform (Demandbase) as a power user, managing audience building, intent signal tuning, ad delivery, measurement, and reporting. - Account Plays: Design and ship multi-channel account plays that combine ads, content, intent signals, and sales outreach into coordinated campaigns against Tier 1 and Tier 2 accounts. - MQA Management: Own the Marketing Qualified Account (MQA) motion end-to-end, including definition, generation, hand-off to sales, and progression through to meetings and opportunities. - Paid Digital Performance: Own day-to-day performance across Google Ads, LinkedIn, paid social, retargeting, and ABM ad orchestration, managing channel budget, pacing, and efficiency with a focus on cost-per-pipeline. - Testing & Optimization: Build a robust testing roadmap (creative, audience, bidding, and landing page experiments) and partner with content and CRO teams to continuously improve paid traffic conversion. - Sales Alignment: Partner closely with sales and SDR leadership to turn account-level intelligence and intent signals into real meetings, establishing an airtight feedback loop on account quality. - Tactics & Reporting: Define the metrics framework for ABM and paid channels. Publish a recurring state-of-accounts readout to marketing and sales leadership detailing what is moving, what is stuck, and what is next. Qualifications - Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience). - 5–7 years of B2B SaaS marketing experience, with at least 3+ years running ABM, paid digital, or both end-to-end. - Expert ABM platform fluency, with deep, hands-on experience running Demandbase (or 6sense / Terminus at equivalent depth) as a power user. - AI Expertise and active utilization of AI every day as a core part of your workflow (creative production, account research, ad copy generation, bidding analysis, and workflow automation) to meaningfully increase speed and output. - Proven track record of running paid digital at scale (Google Ads, LinkedIn, paid social) and owning pipeline KPIs against spend. - Demonstrated ability to generate pipeline in target accounts through coordinated account plays, rather than just lead volume. - Tight sales partnership instincts with the ability to think in accounts and opportunities to earn and keep sales' trust. - Strong analytical mindset and high comfortability in spreadsheets, BI dashboards, and ad platforms to diagnose performance independently. - Familiarity with Salesforce, Marketo, Qualified, or experience marketing to K-12, Higher Ed, or government buyers is a plus. - Experience partnering with SDR teams on intent-triggered outbound motions or navigating long, committee-driven buying cycles is a bonus. - A match with our core pillars: Teamwork, Excellence, and Integrity. Requirements - Apply! Submit your resume and answers to the application questions below via the Workable portal. - Phone screen with People Ops: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. Also, a great time for you to ask questions about compensation, benefits, etc. - Hiring manager conversation: A 60-minute conversation with the Director, Demand Generation and the VP, Marketing. Be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. Also, this is a great time for you to ask questions about the expectations for this role, team culture, etc. - Take Home Assessment: Selected candidates will complete an ABM + paid diagnostic exercise reviewing a sample target account list and paid channel mix, and proposing a 30-day plan. - Final Panel Interview: A 60-minute panel interview with cross-functional teammates. - Offer & Onboarding: Candidates who receive an offer will be required to complete a background check prior to onboarding. New hires are also expected to work onsite at our Columbus, OH office during their first week to complete onboarding and connect with the team in person. Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - We value learning and mentorship: We have a training and incentive program and mentorship opportunities. - Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance. - Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. We host one all-company event a year to ensure that you can put a face to a name and establish high-trust relationships with your teammates and coworkers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator. - Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection. - Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time? - Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines. - You can wear jeans and tees: Feel free to keep it casual, we do. - You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously. Company Description FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: https://www.gofmx.com/

Role Description Do you love making a direct impact on your team? Are you interested in collaborating to bring in new business? Are you looking to make a splash as part of a small, but growing team? Then we’re looking for you! FMX is looking to add a Sales Development Representative to its world-class sales team. The ideal candidate is disciplined, detail-oriented, coachable, and constantly seeking self-improvement and the opportunity to further their career in the sales space. You must be able to understand the operations, attributes, economic factors, and behaviors of your target market(s) and your buyer persona(s). You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way. You will hold ownership of the top end of the FMX Sales Funnel: from introducing a prospect to the FMX product, to scheduling initial consultations, on-site visits, and/or webinar demos between the prospect and an Account Executive. This role will work in coordination with the rest of the sales team to generate opportunities, and will have a core focus on one (of three) of FMX’s primary verticals; Education/K-12 schools, Manufacturing, or Property Management. Responsibilities - Make 400 calls and set 5 meetings per week - Maintain 14 Meetings held and 10 Qualified Opportunities per Month - Engage with leads given to you by the SDR manager with the goal of setting an appointment for your Account Executive(s) - Support FMX’s marketing efforts by following up on Marketing Qualified Leads from field events and progressing them through the FMX Sales Funnel - Manage prospect/lead status, data integrity, and prospect notes in Gong and Salesforce - Communicate with the Account Executive team regarding prospect notes, meeting times, and key topics to review for all meetings set - Actively pursue self-improvement and assist the team in meeting company goals Qualifications - Experience in a selling environment is preferred - Exceptional attention to detail, task management, and organizational skills - Capable of learning new technologies in a short period of time - Excellent written and oral communication skills - The ability to build relationships quickly with anyone, particularly over the phone - The ability to learn rapidly and be highly coachable - Self-motivation and the ability to thrive in a fast-paced, competitive environment - You embody our core values of Excellence, Integrity, and Teamwork Requirements - Apply! Submit your resume and answers to the application questions via the Workable portal. - Phone screen with People Ops: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. - Hiring manager conversation: A 60-minute conversation with the hiring team. - Final Interview: A 60-minute interview with the hiring team. - A 30-minute mock sales pitch. - A 30-minute peer interview with the Senior SDR Team. - Offer & Onboarding: Candidates who receive an offer will be required to complete a background check prior to onboarding. Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance. - Work from home: At FMX we are remote first, but you’re welcome to use our office as you need. - Home office stipend: We’ll provide up to $500 to help with equipment, furniture and accessories. - Generous PTO and UTO (unplanned time off) policies. - Flexible Schedule: We offer a flexible schedule to help you manage personal appointments. - You’ll enjoy a collaborative culture and a close-knit team. Compensation - The base salary range for this position is expected to be $55,000 + uncapped commission. - On target earnings for this position is $80,000-$95,000 for your first year. - 401(k) and medical / dental / vision / short and long term disability / life insurance. - The candidate for this position can be located anywhere in the US.

Role Description Do you thrive on identifying and removing roadblocks for your clients? Are you innovative and able to deploy tailored solutions to common problems? Are you looking to have a real impact on a growing company? Then we’re looking for you! FMX is looking to add an Account Executive to its sales team. Working with a team of Sales Development Representatives, this role will lead prospective FMX customers through the sales funnel from problem identification all the way to becoming an FMX client. The ideal candidate has a solid understanding of the buyer’s journey, can identify prospect challenges, and clearly communicate how FMX can help. Experience in a closing role is required. We’re looking for someone with strong listening skills, the ability to manage complex sales cycles with multiple stakeholders, excellent attention to detail and time management, as well as experience utilizing consultative selling methodologies such as MEDDPICC, Sandler, Challenger Selling, SPIN Selling, Solution Seller, or similar. Responsibilities - Own and manage a territory in one of our Public Sector (K-12 Education, Higher Education, and State and Local Government/Municipalities or Commercial) markets. - Consistently meet and exceed quarterly and annual new business targets. - Build relationships with potential clients; analyze their current challenges and quickly decipher if and how FMX can help solve these challenges. - Progress potential clients through the buyer’s journey and FMX sales funnel, i.e. prepare and host platform demonstrations, negotiate contracts, educate key decision makers on the product, set proper expectations for implementation, etc. - Utilize Salesforce, Gong, and other platforms within the FMX tech stack to properly manage and facilitate opportunities. - Utilize all the resources at your disposal to effectively and efficiently secure deals. - Achieve and exceed quarterly/annual metrics (meetings held, ARR closed, etc.). - Collaborate with your SDR team regarding prospect notes, meeting times, and key topics to review for all meetings set. - Contribute to strategic weekly sales and training meetings. - Actively pursue self-improvement and assist the team in meeting company goals. - Manage pipeline and opportunities to ensure all data is accurate and up to date. Qualifications - 2+ years of experience in a selling role (Experience selling K-12 Education, Higher Education, or State and Local Government preferred). - Experience working in a remote sales environment. - Demonstrated ability to work with complex sales cycles. - Exceptional attention to detail, task management, and organizational skills. - Experience using Salesforce (or a similar CRM) and/or Sales Engagement Platforms. - Excellent written and oral communication skills. - Capability to learn rapidly and be highly coachable. - Self-motivation and ability to thrive in a fast-paced, competitive environment. - You embody our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity. Hiring Process - Apply! Submit your resume and answers to the application questions via the Workable portal. - Phone screen with People Ops: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. - Hiring manager conversation: A 60-minute conversation with the Senior VP of Sales and/or a Sales Manager. - Final Panel Interview: A 90-minute panel interview with key teammates that you’ll be working with on a daily basis. - Offer & Onboarding: Candidates who receive an offer will be required to complete a background check prior to onboarding. Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance. - Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. - Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). - Generous PTO and UTO (unplanned time off) policies. - Flexible Schedule: We offer a flexible schedule to help you manage personal appointments. - You’ll enjoy a collaborative culture and a close-knit team. Compensation - The base salary range for this position is expected to be $70,000-90,000. - There is also an uncapped commission plan. - On target earnings for this position is $155,000-175,000. - 401(k) and medical/dental/vision/short and long term disability/life insurance. Company Description FMX was founded in Columbus, Ohio, and is a remote-first organization headquartered “in the cloud”. We develop cloud-based, software-as-a-service facility maintenance and management product, enabling our customers to streamline processes, increase asset productivity, and turn actionable insights into meaningful results.

Role Description Do you thrive on identifying and removing roadblocks for your clients? Are you innovative and able to deploy tailored solutions to common problems? Are you looking to have a real impact on a growing company? Then we’re looking for you! FMX is looking to add an Enterprise Account Executive to its sales team. Working jointly with a Sales Development Representative, this role will lead strategic potential customers through the sales funnel from problem identification all the way to becoming an FMX client. The ideal candidate can clearly understand all aspects of the buyer’s journey, identify prospect challenges, and articulate how FMX can aid in overcoming said challenges. Experience in complex sales cycles in the public sector is a must. The ideal candidate will bring a skill set and experience related to networking with strategic clients, landing and expanding target accounts, and leveraging support teams like Sales Engineering, SDRs, and Marketing to build and retain business from enterprise accounts in the public sector (K-12, Higher Education, and Local Government/Municipalities). Responsibilities - Own and manage a list of 300+ strategic potential customers - Achieve quota targets for both new business and expansion within these key accounts - Build relationships with potential clients; analyze their current challenges and quickly decipher if and how FMX can help solve these challenges - Progress potential clients through the buyer’s journey and FMX sales funnel, i.e. prepare and host platform demonstrations, negotiate contracts, educate key decision makers on the product, etc. - Utilize Salesforce, Gong, and other platforms within the FMX tech stack to properly manage and facilitate opportunities - Utilize all the resources at your disposal to effectively and efficiently secure deals - Achieve and exceed quarterly/annual metrics (meetings held, ARR closed, etc.) - Collaborate with your SDR team regarding prospect notes, meeting times, and key topics to review for all meetings set - Contribute to strategic weekly sales and training meetings - Actively pursue self-improvement and assist the team in meeting company goals - Manage pipeline and opportunities to ensure all data is accurate and up to date Qualifications - 5+ years of experience in a B2B selling role (Experience selling into enterprise accounts in the public sector is a must) - Experience working in a remote sales environment - Demonstrated ability to work with complex sales cycles - Exceptional attention to detail, task management, and organizational skills - Experience using Salesforce (or a similar CRM) and/or Sales Engagement Platforms - Excellent written and oral communication skills - The ability to build relationships quickly with anyone, particularly over the phone - Capability to learn rapidly and be highly coachable - Self-motivation and ability to thrive in a fast-paced, competitive environment - You embody our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity. Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance. - Work from home: At FMX we are remote first, but you’re welcome to use our office as you need. We have one all-company event each year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator. - Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection. - Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time? - Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines. - You can wear jeans and tees: Feel free to keep it casual, we do. - You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously. Company Description FMX is founded and headquartered in Columbus, Ohio, and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: https://www.gofmx.com/

Role Description Are you a creative strategist who thrives on making an impact at scale? Do you love turning customer insights into programs that drive real results? Are you energized by the challenge of building something new within a fast-growing, mission-driven team? Then we’re looking for you! We’re expanding our Customer Success team with a brand-new role designed to take our SMB customer experience to the next level. The SMB Program Specialist is a part of the Customer Success team, otherwise known as FMX’s secret weapon. The main objective of this role is to design and execute a scalable engagement program for SMB customers, including: - Email campaigns - Webinars - Video content - Automated workflows This role may also carry a small portfolio of SMB accounts and step in as a Customer Outcome Manager when needed. You’ll be working in a fast-paced, high-energy, and collaborative environment. Qualifications - A proven knowledge of the FMX software or demonstrated ability to rapidly become an FMX expert - Experience designing and executing customer engagement programs at scale in a SaaS or Customer Success environment - Hands-on experience with CRM platforms and automation tools — experience with Planhat is a strong plus - Demonstrated ability to produce compelling customer-facing content, including webinars, video walkthroughs, and written communications - A data-driven mindset with the ability to analyze engagement metrics and iterate on programs based on results - Strong project management skills with the ability to manage multiple programs and deadlines simultaneously - Experience in Microsoft Office, specifically Microsoft Excel - The ability to build and nurture relationships with customers and internal stakeholders - Excellent written and verbal communication skills, with a strong ability to distill complex information into clear, engaging content - An understanding of when to proactively reach out to customers and how to identify at-risk or high-opportunity accounts - An innovative way of thinking to creatively solve problems and build programs from the ground up - A positive, customer-centric attitude - Self-motivation and strong time management skills, with the ability to thrive in an autonomous, remote-first environment - Commitment to continuous improvement and a coachable spirit - Effective presentation and facilitation skills, particularly for hosting live virtual events - A match with our core pillars: Teamwork, Excellence, & Integrity Requirements - Design, build, and continuously improve a scalable SMB programming system that drives customer engagement, product adoption, and retention across 2,000+ accounts - Plan and execute multi-channel customer communication campaigns including email blasts, newsletters, and targeted outreach sequences - Host and produce customer-facing webinars, virtual events, and live Q&A sessions on topics informed by real customer trends and pain points - Develop customer education content such as video walkthroughs, help guides, and best practice resources - Build and manage automated playbooks, workflows, and health score triggers in Planhat (CRM) - Analyze customer data and inbox trends to identify the most pressing pain points across the SMB segment - Collaborate closely with the SMB Customer Outcome Manager team - Track, report on, and continuously optimize program performance metrics - Identify opportunities for upsell and cross-sell through programmatic touchpoints - Manage and record all program activities, campaign results, and customer engagement data in Planhat - Serve as a Customer Outcome Manager for a select portfolio of SMB accounts as needed - Travel to customer events, conferences, and FMX regional forums as needed Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance. - Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. - Home office stipend: We’ll give you everything necessary to do your job and provide up to $500 for equipment, furniture, and accessories. - Generous PTO and UTO (unplanned time off) policies. - Flexible Schedule: We offer a flexible schedule to help you manage personal appointments. - You’ll enjoy a collaborative culture and a close-knit team. Company Description FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space.

Role Description FMX is looking for a Manager of Digital Optimization to continuously improve the performance of our marketing digital experiences. This role is an opportunity to lead our SEO/GEO strategy, conversion rate optimization (CRO), and digital analytics initiatives. You and your small, growing team will be responsible for driving qualified website traffic, improving conversion rates across the customer journey, and ensuring our digital ecosystem is measurable, scalable, and optimized for growth. This is a high-impact role for someone who blends leadership, strategic thinking, analytical rigor, and technical execution. Responsibilities: - Own and execute FMX’s SEO strategy, including keyword research, on-page optimization, technical SEO, and monitoring/refinement - Manage, mentor, and shape a digital optimization team - Monitor rankings, traffic, and SERP behavior to continuously refine strategy - Expand into emerging AI search paradigms (AI search, GEO, zero-click environments) - Lead CRO strategy across key website journeys (demo requests, lead magnets, product pages) - Design and run A/B tests and experiments to improve conversion rates - Implement personalization and dynamic content experiences - Analyze user behavior (heatmaps, session recordings, funnel analysis, usability tests) to identify friction points - Partner with design and development to implement and iterate on improvements, advocating for a data-driven approach to design decisions - Build dashboards and reporting frameworks for website and campaign performance - Analyze campaign and channel performance to inform optimization efforts - Define and track KPIs across the full funnel (traffic → engagement → conversion → pipeline) - Work within tools like Google Tag Manager to implement tracking, events, and integrations and support system integrations - Ensure data accuracy, consistency, and proper attribution across systems Qualifications - 4–7+ years of experience in digital marketing, growth, or optimization roles - 1–3+ years of people management experience - Strong experience with SEO and/or CRO in a B2B SaaS environment - Strong communication and presentation skills - Proficiency in digital analytics tools (e.g., GA4, Looker Studio, Microsoft Clarity) - Hands-on experience with Google Tag Manager or similar - Strong analytical mindset with the ability to translate data into actionable insights - Familiarity with A/B testing tools and experimentation frameworks - Background in UX or working cross-functionally with content managers, web designers, and developers Requirements - Experience setting up and working with advanced data analytics systems or data warehouses (e.g., BigQuery, relational databases) - Experience with marketing automation platforms (e.g., Marketo) and CRMs (e.g., Salesforce) - Front-end coding ability (JavaScript, HTML/CSS) for tracking, integrations, technical SEO knowledge, and implementing A/B tests and personalization - Experience optimizing for AI-driven search and other emerging discovery channels Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - Competitive benefits: 100% company-paid health, dental and vision insurance. - Work from home: At FMX we are remote first, but you’re welcome to use our office as you need. - Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). - Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time? - Flexible Schedule: We offer a flexible schedule to help you manage personal appointments. - You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. Company Description FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Customer Success Operations Specialist to bridge the gap between customer-facing strategy and operational execution. This is a high-impact, cross-functional role connecting Customer Success, Support, and Implementation with Revenue Operations and broader go-to-market teams. This person will spend their first six months embedded within the Customer Success team, learning the customer journey, lifecycle touchpoints, and day-to-day workflows. After this period, they will transition into the Revenue Operations (RevOps) team, where they will serve as the operational partner to post-sale teams by designing scalable systems, improving processes, and delivering clear insights that help drive retention and expansion. Their focus will be enabling revenue growth and strong customer outcomes through well-designed systems, reliable data, thoughtful automation, and clear performance visibility. As the Customer Success Operations Specialist, you will: - Map and optimize the post-sales lifecycle, including professional services handoffs, implementation milestones, and renewal workflows. - Maintain and enhance our CS tech stack (e.g., Salesforce, Planhat, Zendesk), ensuring tools are configured to support day-to-day workflows. - Build and audit dashboards that track key performance indicators (KPIs) such as Net Dollar Retention (NDR), Time-to-Value (TTV), CSAT/NPS, Customer Health Score, and Customer Product Adoption. - Perform regular audits of customer data within the CRM to ensure accurate health scoring, renewal dates, and contract values. - Provide data and analysis for CS Leadership and Rev Ops, turning insights into actions and process improvements. - Develop automated playbooks to alert the team of upcoming renewals or expansion opportunities, ensuring no revenue falls through the cracks. - Streamline ticket routing and project management tracking to improve efficiency for our Support and Professional Services teams. - Create and maintain internal "how-to" guides for CS processes to ensure team-wide consistency and seamless onboarding for new hires. - Evaluate, recommend, and implement new technologies to support CS strategy and growth. Qualifications - 2+ years in Customer Success, Account Management, or Revenue Operations. - Experience with Salesforce (Admin certification is a plus) and familiarity with CS platforms or Project Management tools. - Proven experience using spreadsheets to manage, analyze, and report on data. - Ability to explain complex technical workflows to non-technical stakeholders clearly. - A match with our core values: Teamwork, Excellence and Integrity. Requirements - Experience with SQL, Tableau, or PowerBI (Nice to have). - Previous experience in a high-growth SaaS environment (Nice to have). - Background in Customer Success or Professional Services (Nice to have). Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance. - Work from home: At FMX we are remote first, but you’re welcome to use our office as you need. - Home office stipend: Up to $500 to help with equipment, furniture and accessories, plus $60/month toward your home internet connection. - Generous PTO and UTO (unplanned time off) policies. - Flexible Schedule: To help you manage personal appointments. - You’ll enjoy a collaborative culture and a close-knit team. Company Description FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: https://www.gofmx.com/

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you a self-starter who thrives on making a difference in the lives of others? Do you love building meaningful rapport with clients? Are you looking to make a splash as a part of a small but growing team? Then we’re looking for you! We’re looking to expand our Customer Success team so that we can continue to grow, while ensuring that our current clients have access to the best FMX experience possible. The Customer Outcome Manager, SMB role is a part of the Customer Success team, otherwise known as FMX’s secret weapon. We stand-out in the industry due to our best-in-class Customer Success, which has earned us a 98% customer satisfaction rating! The main objective of this role is customer retention at scale. You will serve as the point of contact for SMB accounts post-implementation, working to ensure satisfaction and proper adoption of FMX, while designing and implementing the SMB program. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way. Responsibilities: - Serve as the dedicated point of contact for SMB accounts post-implementation and own the overall customer relationship by ensuring retention through driving value, user adoption, and satisfaction. - Design and implement programs to serve SMB customers at scale, including but not limited to webinars and office hours. - Identify leads for upsell and cross-sell of additional features of the FMX software. - Record meetings, phone calls, follow-ups, and miscellaneous tasks in Planhat. - Build strong relationships with the customer executive levels and ensure they are consistently seeing the value of FMX. - Travel to customer events. Qualifications - A proven knowledge of the FMX software. - Experience in Microsoft Office, specifically Microsoft Excel. - The ability to build and nurture relationships. - The ability to effectively communicate with customers, while empathizing and understanding what success means to them. - An understanding of when to proactively reach out to customers. - Proficient in the basics of Salesforce data schema and configuration. - The ability to be flexible and occasionally work outside of our FMX standard operating hours. - Strong communication skills and the ability to build rapport with customers and executives. - An innovative way of thinking to creatively solve problems. - A positive, customer-centric attitude. - Self-motivation and time management skills. - Commitment to continuous improvement and are coachable. - Effective presentation and negotiation skills. - A match with our core pillars: Integrity, Teamwork, and Excellence. Requirements - Apply! Submit your resume and answers to the application questions via the Workable portal. - Phone screen with People Ops: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. - Hiring manager conversation: A 60-minute conversation with the hiring team. Be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. - Final Interview: A 30-minute peer interview with members from the Customer Success team. - Offer & Onboarding: Candidates who receive an offer will be required to complete a background check prior to onboarding. Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance. - Work from home: At FMX we are remote first, but you’re welcome to use our office as you need. - Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). - Generous PTO and UTO (unplanned time off) policies. - Flexible Schedule: We offer a flexible schedule to help you manage personal appointments. - You’ll enjoy a collaborative culture and a close-knit team. Company Description FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space.

Role Description Are you a self-starter who thrives on delivering measurable value to enterprise clients? Do you love building deep, strategic relationships with senior stakeholders? Are you looking to make a high-impact contribution on a small but fast-growing team? Then we’re looking for you! FMX is seeking an Enterprise Customer Outcome Manager to join our award-winning Customer Success team, often referred to as our "secret weapon." Our 98% customer satisfaction rating is no accident! We’re relentless about driving outcomes, ensuring adoption, and helping our customers succeed. In this role, you will serve as the strategic point of contact for some of FMX’s largest and most high-profile accounts post-implementation. You will partner with customer leadership to maximize platform value, proactively identify growth opportunities, and ensure FMX remains mission-critical to their operations. Responsibilities: - Serve as the primary strategic advisor to enterprise accounts post-implementation - Own the overall customer relationship and ensure adoption, retention, and satisfaction - Deliver and lead quarterly business reviews with key stakeholders and decision-makers - Identify upsell and cross-sell opportunities and collaborate with Sales to close them - Proactively monitor account health and usage to ensure customers are realizing full value - Collaborate with Product, Engineering, and Solutions Engineering to align on strategic goals and support customer projects - Maintain detailed and timely records of meetings, touchpoints, and action items in Planhat - Act as the internal voice of the customer, advocating for feature requests and enhancements - Travel to key customer sites and events (~25% travel) - Build executive relationships and serve as a trusted strategic partner across accounts Qualifications - Experience in enterprise account management, customer success, or a similar client-facing role in SaaS - A strong grasp of the enterprise buying cycle, success metrics, and executive engagement strategies - Familiarity with facilities or operations management software (FMX experience is a plus) - Confidence building rapport and influencing VP and C-level stakeholders - Proven experience managing a book of complex, high-value accounts - Comfort analyzing usage data and translating it into actionable insights - Experience with Salesforce, Planhat (or similar CS platforms), and Microsoft Excel - Strong time management and organizational skills with a high attention to detail - A positive, proactive mindset and the ability to think strategically under pressure - Excellent written, verbal, and presentation skills, including the ability to facilitate executive-level reviews - A match with our core pillars: Excellence, Teamwork, and Integrity. Requirements - Apply! Submit your resume and answers to the application questions via the Workable portal - Phone screen with People Ops: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. - Hiring manager conversation: A 60-minute conversation with the hiring team. Be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. - Assessment: Selected candidates will complete an assessment activity as part of the hiring process. - Final Panel Interview: A 60-minute panel interview with teammates you’ll be working with on a regular basis. - Offer & Onboarding: Candidates who receive an offer will be required to complete a background check prior to onboarding. Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - Competitive benefits: 100% company-paid health, dental and vision insurance. - Work from home: At FMX we are remote first, but you’re welcome to use our office as you need. - Home office stipend: We’ll provide up to $500 to help with equipment, furniture and accessories. - Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time? - Flexible Schedule: We offer a flexible schedule to help you manage personal appointments. - You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. Compensation - The base salary range for this position is expected to be $70,000 annually. - This position is also eligible for a Company Performance Bonus. - 401(k) and medical / dental / vision / short and long term disability / life insurance. - The candidate for this position can be located anywhere in the US.