Replicant

Role Description As a Sales Development Representative, you will research, prospect, and create new pipeline opportunities, playing a key role in shaping the future sales culture at Replicant. This is a full-time, fully remote role. - Build and maintain a strong sales pipeline through outbound calling, LinkedIn and email campaigns, and strong objection handling. - Research, prospect, and schedule qualified meetings. - Prepare detailed meeting prep documents to support Account Executives in delivering impactful first impressions. - Consistently share insights and observations with cross-functional teams to continuously improve strategies. - Meet daily activity KPIs and consistently exceed quarterly quota goals, contributing to overall pipeline growth. Qualifications - 2+ years as a BDR/SDR or other relevant sales/customer-facing sales role (B2B SaaS is preferred). - Exceptional written, verbal, and presentation skills. - Results-driven mindset with a strong hunter mentality. - Energetic, self-motivated attitude with a focus on action and execution. - Tech-savvy, ability to understand complex technology and translate it to customer benefits. - Excited by the fast-paced, ever-evolving nature of a high-growth tech startup. Benefits - In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal. - Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them. - Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar. - Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being. - Compensation that matches your impact: competitive salaries in the company you’re helping to build. - Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company. Company Description Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service. As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging, and other digital channels to resolve their customer support issues, without the wait, 24/7. Replicant is gaining traction with customer service organizations across the B2B sector in Retail, Insurance, Travel, Financial Services, Healthcare, and more.

• Lead FP&A. Own company-wide forecasting, budgeting, and long-range planning, including scenario modeling to support strategic decisions and fundraising readiness. • Drive strategic decisions. Contribute financial perspective on major initiatives, including new product launches, pricing strategies, M&A evaluations, and geographic expansion. • Partner with the business. Serve as a strategic finance partner to executives and department leaders on growth, operational efficiency, and capital allocation. • Own performance metrics. Define and monitor the numbers that matter (gross margin, LTV/CAC, cash runway, NRR), and proactively surface risks and opportunities. • Run financial reporting. Own monthly and quarterly reporting packages for leadership and the board, with clear communication of results and drivers. • Scale systems and processes. Evaluate and improve our financial systems and workflows for automation, accuracy, and scalability as we grow.

• Own and deepen relationships with our core distributors (Avant, Telarus, Intelisys) and key institutional practices. • Build advisor mindshare through consistent enablement, co-selling, and a strong presence at events. • Partner directly with advisors on active opportunities, providing the business and technical context they need to position Replicant effectively with customers. • Drive sourced pipeline from first conversation through closed business, partnering closely with Account Executives throughout the sales cycle. • Develop and execute strategies to increase advisor engagement, referrals, and pipeline generation. • Help shape the channel program as we scale, contributing to the playbooks, positioning, and processes that make partners successful.

• Execute and monitor multi-channel marketing campaigns across email, web, and social platforms • Create and maintain HubSpot campaigns, workflows, and nurture sequences from existing templates • Monitor performance metrics and email engagement (delivery, open, click-through rates) to identify improvement opportunities • Manage content distribution and promotion to maximize reach and engagement • Create personalized content and messaging for high-value ABM accounts and execute campaigns via ABM Platform, Influ2 • Ensure on-schedule launches and quality standards, coordinating with internal teams as needed • Develop and manage content calendars aligned with campaign timelines and business goals • Edit and optimize existing content for search performance • Manage social media presence and community engagement • Assist with marketing event planning and promotion • Maintain brand consistency across all marketing materials • Stay current on marketing trends and platform best practices

• Own Replicant’s marketing-led pipeline number: Define the strategy, programs, and budget that deliver predictable growth aligned with business goals. • Develop and operationalize the marketing funnel: Establish clear goals, performance metrics, and reporting across lead and opportunity stages. • Partner closely with Sales, BDR, and RevOps leadership to align on targets, pipeline forecasting, lead scoring, routing, and reporting • Set priorities and coach the team: Provide strategic guidance, setting KPIs, and creating accountability for campaign quality, conversion rates, and pipeline health. • Be a player-coach: While leading strategically, you’re comfortable stepping in to model excellence to help the team move faster and smarter. • Partner with Corporate Marketing and Product Marketing teams: Ensure messaging and campaigns are unified across all touchpoints and aligned to buyer needs.

• Work closely with the sales team to gather customer requirements • Own the technical side of the sales process • Identify technology trends in industry verticals • Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more • Review and write API specifications for internal and external stakeholders • Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality • Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform • Analyze conversational data to uncover trends, insights, and areas for automation or improvement • Translate findings into clear narratives that resonate with business and technical stakeholders • Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment • Attend customer meetings and provide technical support to the Account Executives

• Develop industry messaging, solution positioning, and use-case narratives aligned with Replicant’s platform and product strategy. Create vertical-focused content and sales materials that support pipeline generation, expansion opportunities, and strategic customer conversations. • Lead cross-functional launch planning and execution, including enablement, GTM coordination, and post-launch optimization. Partner closely with Product, Sales, Engagement Managers, and Marketing to drive adoption across existing customers and successfully launch new solutions. • Build and manage customer advocacy initiatives, including customer references, external case studies, internal “pocket stories,” and customer proof points that support Sales and Marketing efforts. • Plan and support customer-facing programs, events, and customer speaking opportunities designed to strengthen customer relationships, engagement, retention, and expansion. • Partner with Sales and Marketing to prepare customers for sales calls, events, and strategic conversations. Ensure customer stories and insights are effectively integrated into go-to-market initiatives. • Partner with Brand and Demand Generation to amplify customer and industry narratives across campaigns, launches, and GTM programs. Build content that supports awareness, credibility, pipeline generation, and customer engagement. • Translate technical and product capabilities into clear customer narratives, industry messaging, and sales content that resonate with technical and business audiences. Partner with Product, Solutions, and GTM teams to communicate complex technology in a credible, customer-focused way.

Role Description We’re looking for a Lead Quality Engineer to help raise the bar for quality across our voice AI platform as we continue to scale. This person will play a key role in shaping how quality is defined, measured, and built into the product experience from the start. - Serve as the company-wide leader for quality engineering, shaping how quality is built into Replicant’s platform. - Lead, mentor, and support a team of 5 AI-enabled QA Engineers. - Lead Replicant’s AI-native quality engineering strategy to scale coverage, accelerate validation, and surface failures earlier. - Build AI-driven testing workflows that let a small team deliver broad, scalable validation across the platform. - Own the quality feedback loop from internal dogfooding, customer A/B testing, customer feedback triage, and bug reporting. - Partner with Product and Engineering early to improve testability, shape acceptance criteria, and build quality in from the start. - Build and improve automation frameworks, validation tooling, and CI/CD quality gates for reliable, repeatable releases. - Use AI and analytics to expand edge-case coverage, summarize failures, and generate insights that inform roadmap and release decisions. Qualifications - 8+ Years experience in QA, Quality Engineering, or SDET roles. - An AI-native approach to quality engineering. - Curiosity about AI systems and conversational experiences. - Experience leading quality initiatives across teams. - Deep knowledge of modern testing practices. - Hands-on technical ability to build tooling, frameworks, scripts, or systems. - Demonstrated mastery of test design and risk-based coverage. - Comfort using data, metrics, and analytics to evaluate quality. - Excellent collaboration and communication skills. Requirements - Hands-on experience in at least one modern language such as TypeScript, JavaScript, or Python. - Experience testing AI and LLM-powered systems. - Experience working in an FDE, delivery, or professional services environment. Benefits - In-person connection that counts: company-wide offsites and smaller team gatherings. - Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them. - Remote by design: We’re distributed — no guilt about life events. - Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits. - Compensation that matches your impact: competitive salaries. - Equity with upside: shared ownership in a fast-growing AI company. Company Description Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect.

• Working with Replicant teams and business partner resources to provide advice, guidance and best practices for Replicant customer solutions • Working with other Replicant Engagement Managers to staff projects with appropriate resources • Helping to create and enforce Replicant’s implementation methodologies • Running projects with Replicant customers • Serving as the Professional Services account owner for customers with active implementation projects

• Build and maintain a strong sales pipeline through outbound calling, linkedin and email campaign and strong objection handling • Research, prospect and scheduled qualified meetings • Prepare detailed meeting prep documents to support Account Executives deliver impactful first impressions • Consistently share insights and observations with cross-functional teams to continuously improve strategies • Meet daily activity KPIs and consistently exceed quarterly quota goals, contributing to overall pipeline growth