• Guide new customers through the onboarding process from kickoff through go-live • Configure Hauler Hero accounts, routes, users, and system settings to match customer workflows • Import, clean, and validate customer data to ensure accurate platform setup • Manage multiple implementation projects simultaneously while keeping timelines and milestones on track • Communicate project progress, risks, and next steps clearly to customers and internal teams • Document configuration decisions and setup details to support a smooth handoff to Customer Success and Support • Identify and escalate project risks or blockers early • Partner with Product and Engineering to surface recurring onboarding challenges and improvement opportunities • Contribute to internal playbooks, templates, and documentation that help the implementation process scale

• Own the delivery of customer configurations and home plans into the Higharc platform • Translate home plans, validate configurations, and produce documentation that meets the standard Higharc's builders depend on • Maintain task tracking and progress documentation to support milestone management across active implementations • Serve as a day-to-day point of contact for builder inquiries, helping map their products and documents into Higharc-compatible settings • Execute assigned deliverables on time and to standard, with direct accountability for your work product • Triage and document product issues — bugs, gaps, edge cases — and escalate them clearly to the Implementation Lead and Product team • Participate in customer on-sites and internal project reviews to build familiarity with builder environments and Higharc's implementation methodology • Travel up to 10–20% for customer on-sites and company retreats

• Take part in governance meetings to track how our integrations with carriers and providers are performing, making sure data flows as expected and issues are identified early. • Help troubleshoot and resolve integration problems as they come up, working with internal teams to keep systems running smoothly and minimise any impact on users. • Support the onboarding of new insurers and financial providers from setup and requirements gathering to testing and documentation, helping expand Kota’s network and offering. • Keep integration documentation organised, accurate, and easy for internal teams to use. • Work closely with the Benefits, Compliance, Engineering, and Carrier Partnerships teams to share updates, capture new requirements, and ensure our integrations evolve with the business. • Proactively look for ways to improve how we manage integrations, identifying recurring issues or opportunities to make processes more efficient and scalable.

• Accelerate growth by driving player activation and retention through data-driven insights • Help scale the platform by organizing research, identifying UX issues, designing and running experiments • Transform complex inputs into clear, testable product initiatives for a game with over 5 million annual players • Research and analyze competitive game modes and premium features to create product matrices and propose experiments • Identify and document UX issues through structured investigation and competitor benchmarking • Create mockups and low-fidelity designs to communicate experiments and UX improvements • Define success metrics, design and sequence experiments, and estimate impact • Oversee experiments end-to-end: prepare specs, coordinate design and development, QA builds, launch, analyze results, and produce actionable reports • Analyze funnel and experiment data to generate actionable insights • Coordinate cross-functionally to execute experiments and maintain quality • Conduct user testing and playtests to validate solutions and gather insights • Break down complex projects into clear, testable steps for async execution • Report results, trade-offs, and recommendations in structured written formats