Kota

• On Kota Embed you design a surface where a sort-order decision moves real money for tens of thousands of people. • Where the data model is co-designed with the UI. • Where 6–10 stakeholders are co-present in major decisions. • Where constraints become design surfaces rather than obstacles. • Where prototypes are spec, and where the work compounds into a body of named, citable patterns rather than dissolving into ad-hoc Figma files. • This is not a steady-state senior IC role. It's a "the ground is moving and you need to own the design quality while it does" role.

• Partner with our customers’ engineering teams to integrate Kota’s SDKs and APIs into their platforms. • Translate customer needs into scalable, production-ready solutions. • Contribute to Kota’s product by building internal tools, writing reusable code, and identifying opportunities to improve APIs and SDKs. • Work closely with Product, Engineering, and Customer Success teams to ensure successful deployments. • Act as the technical voice of the customer - shaping features and roadmap decisions. • Debug complex issues across multiple systems, APIs, and data flows.

• Drive innovation: Build and enhance products to scale Kota’s API and embed products. • Collaborate for impact: Work closely with teams across Kota to refine procedures, ensuring excellent customer experiences and operational efficiency. • Own incident management: Serve as an incident responder for technical issues, fostering a blameless culture of learning and iterating for improvement. • Architect for the future: Research, design, and implement enhancements that strengthen our product and processes. • Architecting and building new features, for our customer facing APIs and SDKs • Transforming inefficient internal workflows into self-service features that delight customers and save time. • Leading technical efforts to resolve customer-reported issues as part of the incident response team.

• Design and ship AI agent systems end to end, from early experiments through to production, owning the data access layer, retrieval strategy, and integration with Kota's existing infrastructure including Metabase and internal APIs • Build and own the evaluation framework from scratch, including golden datasets, regression harnesses, and the ability to distinguish retrieval from generation failures; think adversarially about prompt injection, data boundary violations, and silent failure modes in a regulated context • Set the technical direction for AI at Kota, with a seat at the table on agent architecture, and where AI creates the most leverage across the product • Work across the pod and Platform team to surface new AI opportunities, collaborate with the AI Product Lead, and raise the bar on engineering practice through peer review and documentation • Pick up slack and expand the role, this is an early pod with room to shape it; the remit will grow with you

• Take part in governance meetings to track how our integrations with carriers and providers are performing, making sure data flows as expected and issues are identified early. • Help troubleshoot and resolve integration problems as they come up, working with internal teams to keep systems running smoothly and minimise any impact on users. • Support the onboarding of new insurers and financial providers from setup and requirements gathering to testing and documentation, helping expand Kota’s network and offering. • Keep integration documentation organised, accurate, and easy for internal teams to use. • Work closely with the Benefits, Compliance, Engineering, and Carrier Partnerships teams to share updates, capture new requirements, and ensure our integrations evolve with the business. • Proactively look for ways to improve how we manage integrations, identifying recurring issues or opportunities to make processes more efficient and scalable.

• Oversee customer onboarding and screening, owning due diligence on businesses and individuals in order for them to use Kota, covering multiple regulated entities • Build out transaction monitoring setup, particularly as we grow payment flows to support new customer journeys while maintaining robust compliance • Build our and improve standard operating procedures across KYC, TM and screening to align with regulatory requirements and company risk appetite • Collaborate with second line of defence on investigations, escalations and reporting to authorities • Support compliance-related audits, outlining our processes and providing all required materials to achieve excellent outcomes • Drive process optimisation and automation, mapping existing workflows and identifying opportunities for improvement, collaborating with product and engineering teams to implement these

• Oversee new business administration • Drive process optimisation and automation • Support scheme renewals • Own policy event administration • Manage customer interaction as part of support function • Drive strategic projects and lead initiatives

• Own the positioning and selling of health insurance solutions across our Platform and Embed channels, targeting partner corporate client bases across the EEA, UK and select international markets. • Lead sales-focused campaigns and initiatives designed to increase customer adoption, boost policy uptake and hit ambitious sales targets. • Act as the health insurance expert in conversations with prospects and clients, ensuring that sales and benefits work seamlessly together to position Kota as the best place for a business to launch and house their employee benefits. • Collaborate with the Expansion team to research, evaluate and onboard preferred health insurance providers in new and emerging markets. • Adapt and refine health insurance solutions to meet local market demands, regulatory requirements and cultural expectations — ensuring every product offering remains competitive and commercially impactful. • Build and implement revenue-generating strategies for both new and existing markets, working closely with leadership to align on growth goals. • Act as the primary health insurance contact for embed partners and their end-customers, managing expectations and timelines across complex multi-party relationships. • Coordinate with insurer and intermediary partners on pricing submissions, scheme design and commission arrangements. • Work closely with Customer Success, Benefits Consultants, Embed, Expansions and Compliance teams to ensure a seamless client experience. • Provide regulated health insurance information to clients, leveraging your APA in Health Insurance or General Insurance qualifications. • Ensure all sales activity meets Central Bank of Ireland regulatory requirements and Kota's internal compliance standards. • Support governance reviews and insurer audits as they relate to health insurance sales activity.

• Design, build, and maintain top-tier mobile applications using React Native. • Collaborate with product and engineering teams to shape user-centric mobile UX/UI. • Optimise performance, ensure cross-platform consistency, and resolve mobile-specific issues. • Mentor team members on best practices around React Native, mobile UX patterns, and code quality. • Contribute to technical architecture and mobile-specific decision-making. • Share your enthusiasm: demo side projects or apps you’ve built and love!

• Own customer and partner issues end-to-end - from first contact through to resolution - adhering to defined SLA targets at every stage. • Investigate data mismatches, integration failures, and edge cases by reading logs, writing SQL queries, and reproducing issues in lower environments. • Implement safe, well-scoped fixes (e.g. configuration updates, data corrections, or small code changes) where appropriate, and escalate larger engineering work via Linear with clear context and reproduction steps • Serve as the primary triage layer between Intercom (customer-facing) and the engineering team, ensuring nothing falls through the cracks. • Be the first technical point of contact for embedded partners when integration issues arise - communicating clearly, with urgency, and in plain language. • Maintain a structured voice-of-customer tracker: log any recurring issues monthly, surface patterns, and present findings to product and engineering to drive long-term fixes. • Contribute to internal documentation and runbooks so that common issues can be resolved faster over time.