Kota

• Own the positioning and selling of health insurance solutions across our Platform and Embed channels, targeting partner corporate client bases across the EEA, UK and select international markets. • Lead sales-focused campaigns and initiatives designed to increase customer adoption, boost policy uptake and hit ambitious sales targets. • Act as the health insurance expert in conversations with prospects and clients, ensuring that sales and benefits work seamlessly together to position Kota as the best place for a business to launch and house their employee benefits. • Collaborate with the Expansion team to research, evaluate and onboard preferred health insurance providers in new and emerging markets. • Adapt and refine health insurance solutions to meet local market demands, regulatory requirements and cultural expectations — ensuring every product offering remains competitive and commercially impactful. • Build and implement revenue-generating strategies for both new and existing markets, working closely with leadership to align on growth goals. • Act as the primary health insurance contact for embed partners and their end-customers, managing expectations and timelines across complex multi-party relationships. • Coordinate with insurer and intermediary partners on pricing submissions, scheme design and commission arrangements. • Work closely with Customer Success, Benefits Consultants, Embed, Expansions and Compliance teams to ensure a seamless client experience. • Provide regulated health insurance information to clients, leveraging your APA in Health Insurance or General Insurance qualifications. • Ensure all sales activity meets Central Bank of Ireland regulatory requirements and Kota's internal compliance standards. • Support governance reviews and insurer audits as they relate to health insurance sales activity.

• Design, build, and maintain top-tier mobile applications using React Native. • Collaborate with product and engineering teams to shape user-centric mobile UX/UI. • Optimise performance, ensure cross-platform consistency, and resolve mobile-specific issues. • Mentor team members on best practices around React Native, mobile UX patterns, and code quality. • Contribute to technical architecture and mobile-specific decision-making. • Share your enthusiasm: demo side projects or apps you’ve built and love!

• Own customer and partner issues end-to-end - from first contact through to resolution - adhering to defined SLA targets at every stage. • Investigate data mismatches, integration failures, and edge cases by reading logs, writing SQL queries, and reproducing issues in lower environments. • Implement safe, well-scoped fixes (e.g. configuration updates, data corrections, or small code changes) where appropriate, and escalate larger engineering work via Linear with clear context and reproduction steps • Serve as the primary triage layer between Intercom (customer-facing) and the engineering team, ensuring nothing falls through the cracks. • Be the first technical point of contact for embedded partners when integration issues arise - communicating clearly, with urgency, and in plain language. • Maintain a structured voice-of-customer tracker: log any recurring issues monthly, surface patterns, and present findings to product and engineering to drive long-term fixes. • Contribute to internal documentation and runbooks so that common issues can be resolved faster over time.

• Handle new business administration • Support scheme renewals • Own policy event administration • Interact with customers as part of support function

• Be the first point of contact for employers and employees, resolving queries via Intercom (email and chat) with speed, clarity, and care. • Troubleshoot issues across platform usage, benefits, and payroll — owning problems through to resolution and escalating where needed. • Spot patterns in support queries and feed insights back to improve our product, documentation, and processes. • Work closely with Product, Benefits, and Customer Success teams to resolve complex issues and drive continuous improvement. • Contribute to our help centre and internal knowledge base, making it easier for users to self-serve and for teammates to stay aligned. • Support compliance operations tasks — including KYB checks, customer screening, and transaction monitoring — following defined playbooks and with guidance from experienced professionals in this space.

• Own key web product areas from early concepts to shipped implementation • Turn ambiguous product problems into clear flows, interfaces, and interaction models • Raise the quality bar through design quality, critique, and thoughtful collaboration • Use Cursor or Claude Code to prototype, build, and iterate through simple interfaces. • Identify and design reusable components and patterns that improve consistency and speed across our Platform product. • Partner closely with engineering to scope, design, iterate, and ship at high velocity • Contribute to product thinking, the overall direction of our product, and growing our design culture, not just shipping new features.

• Shape and evolve Kota’s visual identity across key brand touchpoints. • Design and ship brand experiences across web, launches, social, campaigns, sales materials, and other marketing surfaces. • Translate strategic ideas and messaging into clear, compelling visual systems. • Build a consistent brand language across layout, typography, imagery, motion, and tone. • Work closely with marketing to create assets that are effective, coherent, and on-brand. • Collaborate with product design to ensure stronger alignment between brand expression and product experience. • Contribute to the development of templates, guidelines, and reusable systems that make the brand easier to scale. • Raise the overall quality bar of how Kota looks and feels across the company.

• New Carrier Relationship Development: Identify, engage, and contract with insurance carriers and brokers across the Asia-Pacific region, expanding Kota's in-country proposition availability through like-minded, commercially-aligned partnerships. • Relationship Building: Act as a key liaison with broker partners, supporting deeper, long-term collaboration and alignment, ensuring that they meet our service level expectations. • Market Expansion Support: Research providers, ecosystems, and regulatory environments across the Asia-Pacific region to inform market entry strategy and partner selection. • Operational Excellence: Maintain accurate records, dashboards, and reporting to keep stakeholders aligned and informed. • Knowledge Management: Develop and refine playbooks, processes, and best practices to ensure scalable growth. • Post Launch Reviews: Gather partner and client feedback, distilling lessons learned into actionable improvements. • Business Continuity Planning: Help design, document, and operationalise BCP frameworks to safeguard service delivery across markets. • Partnership Governance: Coordinate and participate in partner governance forums, ensuring actions, risks, and outcomes are well-documented and tracked.

• Handle new business administration • Drive process optimisation and automation • Support scheme renewals • Own policy event administration • Interact with customers as part of support function

• Build and maintain employer and employee-facing UIs for pension and retirement products using React and modern frontend frameworks • Translate complex financial data and workflows — contributions, fund performance, provider configurations — into clear, elegant interfaces • Contribute to frontend architecture decisions to ensure scalability, performance, and long-term maintainability across the Investments stream • Create reusable components and design patterns that can be shared across Kota's broader platform • Collaborate with design, product, and backend engineers to ship features quickly and reliably • Own your code in production — debug issues, respond to incidents, and continuously improve reliability and experience • Participate in code reviews and technical planning, helping us maintain high standards without slowing things down